Pacolet Park Tours and Activities

Checking into the property was quick and easy. It is located very conveniently right off of the interstate. The lobby was clean and spacious. I was directed to use the side door entrance as it was closer to the elevators and I was traveling with a young child however I would state that they need to remove the smoking area from right beside the back door. The room was dated, and the furniture looked like it had water damage as well as the bottom of the bathroom door there was some stains on the walls that were very questionable. However, the beds were super comfortable. I ordered a crib to be in the room when I did my reservation however, when I got to the room, the crib was sitting outside of the door in the hallway, I don’t know how long it sat there. I’m also happy that I brought my own crib sheet because the sheet that they gave me did not look very clean. I was a little disappointed in the state of the room. There were issues with the drapes that did not look like they were hung properly and the stains on the wall. I was very reluctant to let my child Down to walk around in the room. As I fear she touch something that was not quite clean. I expected more from Crown Plaza properties. The breakfast area was nice and clean however, the lobby area just below the breakfast area. The tables were not maintained, and they look like someone had eaten and left crumbs all over the place it was a holiday weekend, but it would’ve been nicer if more attention was paid to details

Excellent property with spacious rooms and a great front porch with rocking chairs to relax in. Fabulous breakfast every day. But most important was the staff. Angela and Micheal were very welcoming and ready to help with anything you might need. Would definitely return.

I’ve stayed here multiple times with no complaints. The hotel is fairly clean and the staff is amazing.