Forfaits vacances – Oxel

An absolutely faultless stay! Service was impeccable, our room was beautiful (with an incredibly comfortable bed) and we had the most delicious food. Would absolutely recommend for a relaxing stay away from the hustle and bustle.

The location was beautiful but it had its flaws. We travelled from outside of India and hoped to stay in a clean resort and enjoy our time as we attend a wedding. The staff ensured us upon arrival that they only serve filtered water bottles in the rooms. Our room had a water bottle with mold overgrowth in it which was consumed by us unknowingly. My partner had severe stomach issues the next day and had been suffering from nausea and diarrhea for 2 weeks. We both also have had sinus infection for 2 weeks. Drinking mold water can be fatal to health and is the worst sickness anyone can deal with and we had to suffer throughout the entirety of our trip. We have reached out to resort to resolve this matter but they are unresponsive. We had high expectations but don’t be fooled. I would not recommend this place to international travellers and anyone who expect to stay in a clean resort. I have attached pictures of the bottle from our room. There are black and green spores on the cap area and the bottom. Please never drink water from these bottles. I highly doubt they ever replace it or even clean them. Mold could’ve only grown to this extent if the bottle was left untouched for over a week! Absolutely horrified with how our health got destroyed by Acacia’s unhygienic practices. We had to travel back to our country to see a doctor and take time off from work to recover. Devastated financially and emotionally.

Our stay was a true luxury. The room was spotless. The restaurant fantastic. Deepak, Shubam and Shruti took great care to accommodate all our wishes, including switching rooms for a better view of the beautiful mountains