Ortiz Vacation Packages

The hotel staff were very friendly. The receptionist was helpful and recommended a few places to eat, what beaches to go to. She was great! The ladies that cleaned the room were friendly, it seemed they only made the beds and changed the towels for the bathroom and pool and did the trash. Not sure of their policy on cleaning the rooms occupied. The room was a nice size for a family of four. It was a bit outdated, the beds were terrible. Really uncomfortable, and bed frames broken on both beds. We had to stick pillows behind the bed to stop it from making noise. The tv was really really slow and sometimes we couldn’t get it to work. No blow dryer in the room, but had a drying rack outside on the balcony. It did not have a real bathroom door. You can hear everything!! The staff only work from 10-5 and no one is in property after that. The guys are there bright and early cleaning the pool and hot tub. LOT OF BUGS, when it rains they were everywhere!! The pool bar was closed as they were looking for a new owner. You can buy beer from the receptionist. The projector was never on so not sure if it worked or not. The parking was a bit difficult. Both spots were on a hill and it was a bit annoying. They did have a smoking area for those who smoke. Overall we had a good time staying at the property and would recommend it. Just don’t expect all the high end stuff. It feels more like a family run hotel with charm.

The room was clean and spacious!

Very nice quiet stay. I did wish that they would have kept the gate to the courtyard closed at night -would have made me feel a bit more secure as my entry door was to the courtyard and I was a solo traveler. Place was very clean and a great price. I’d stay there again.

Beautiful room. Every part of the room was my favorite. Customer service was amazing as well.

Beautiful place to stay, recommended by a friend and I can see why, the breakfast was delicious, and the vegetarian/vegan options were packed with flavor. Staff was super helpful with any questions or accommodations. It rained a lot and pretty hard the last night so if you’re not used to being connected to nature you might want something different. If you have preferences for more privacy then I would recommend booking a suite. Bring your sunscreen and bug spray and enjoy the beautiful island!