Omnibus Tennis Tours and Activities

I like that the hotel is on the beach. Hospitality at the Tiki Bar however was not up to par. The attentiveness of the staff was not effective to making us feel welcomed abroad. I only mentioned this because the last day we were there we actually were snarled at for requesting to order food and drinks while they were checking their phone. Beach was gorgeous and that’s what it’s all about!

Cafe had no water, also water was not provided by services to be delivered to the room. You had to grab from the offering restaurants. Front desk staff/ door staffs were not knowledgeable about shuttle services, or vendors who themselves booked us for activities.

We revisited this property after our visit 12 years ago for our honeymoon. We brought our two kids with us. Check in was challenging. We were told we got a room upgrade however the person checking us in was not friendly at all - it was such a different experience from our first visit under different management. I recognized everything, indicating there hadn't been many updates in the past 12 years. Lots of things had been painted black - it was a sticky black paint and really looked like they were trying to spruce but it was a bad cover up. We also arrived in our room which less of an upgrade - really we got a king bed and a sofa pull out and there was someone else's clothes in the dresser. We tried to make up the sofa bed for the kids and we needed to call down for bedding. Some staff was wildly helpful and friendly, and others not so much. I did appreciate the housekeeping, that was great! But overall, I think we may look at another location for our next visit.