Ockley Vacation Packages

Very helpful and friendly staff, felt very safe and welcomed! Lovely spacious rooms. Close to amenities.

Very nice hotel, breakfast buffet was really good

The property is beautifully designed inside and out, but the service overall was inconsistent and the room photos online did not match the room I was assigned - it was somewhat smaller and had a much smaller bathroom that was missing the bathtub altogether. They changed their menu to the spring offerings during my stay and I felt like I was their menu tester or something bc most items I ordered did not match the menu descriptions (a spinach reduction and thyme herb chicken instead of grilled chicken and basil reduction on a buratta salad, malted & cultured butter w bread instead of simple whipped butter as indicated). Mohammed at reception was very accommodating as were the two bartenders, but overall service was not up to par, even for a 4 star hotel.

1) Breakfast was very good. 2) Staff were not helpful. 3) Room was clean but the telephone did not work even though we informed them 2 times and was not fined. Also we asked for extra towels twice but never received them.