Municipality of Heemstede Vacation Packages

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

Great hotel staff super helpful and friendly

Poor Lighting, room seemed dark. Sound proofing not so good, we could hear everything in the room above us and rooms beside us. Sound proofing would make it alot more of a comfortable stay. Overall, love the decor and the bathroom area was lovely. Do note some areas of paint that needs touching up and additional sealant on some of the tiles. Amazing location, within tram stations, and walkable to canals.

The only positive thing about this experience was the staff who were kind and tried to be helpful. They had very little at their disposal to offer as this place was a dump. There's no other way for me to explain it other than a dump. Nasty everywhere. The A/C in the room did not work and the maintenance person suggested we open the window. Need I say more?

Very disappointing and distressing experience. On one night we returned to the hotel at around 1am and discovered that our key cards would not let us into the HOTEL BUILDING itself. Our cards appeared to have been set to expire a day early, despite our checkout being the following day. We repeatedly rang the entrance buzzer, but nobody answered because reception closes at 11pm. We also tried the mobile key, which initially wasn’t working either. We were two women standing outside alone at 1am. It was dark, the surrounding streets were virtually empty, and we had no way of knowing how we were going to get inside or who could help us. We felt extremely unsafe, vulnerable and genuinely abandoned. Eventually, after repeatedly trying the mobile key, it finally worked and we managed to enter. However, guests should NEVER be left unable to access the hotel they have paid to stay in, particularly in the middle of the night with no staff available to assist. This wasn’t simply an inconvenience with a room key — we were locked outside the entire hotel. If reception closes at 11pm and the hotel relies on electronic access overnight, there needs to be a reliable emergency solution when that access fails. What should have been an enjoyable stay became an extremely stressful and frightening experience. I would not feel comfortable staying here again because I would not trust that I could safely access the hotel late at night.