Luan Gallery Tours and Activities

The buffet breakfast was delicious and staff was very friendly and helpful.

Did not like room 3132. It smelled musty, dampy n the carpet looked dirty. The sheer curtains had two long rips that looked horrible! Definitely not a 4-stars hotel by this room! Moved us to room 1104 which was cleaner n without the musty smell but the table fan was dusty n the small fridge not working. Did not like the service at The Croft Restaurant- the waitress was rude, sulky looking n lacking social skills, not checking on us, not clearing the plates n waited over 45 minutes for the bill! The worst thing was finding a candy wrapper in my salad during lunch next day! The Food Manager apologized n took it off our bill. Lots of other services n maintenance problems with this hotel n certainly not a 4-stars hotel by our experience! The pool n hot tub were nice but the shower stalls in the pool area were not working. The gym has lots of machines that were rusty but having the cleaning spray n towels handy was helpful. I appreciate some of the staff who did gave us good service n others who listened n tried to help out with my concerns, I certainly would expect nothing less especially from a 4-stars hotel, as they claim to be. I don’t think we’ll be back!

the advertising and follow up communication for this property was highly misleading. This is student housing converted for short term stays, they do not make it obvious that basic amenities and kitchen access are not available until the confirmation emails so it felt a bit like a bait and switch. the confirmation for the reservation included a lot of information that was not relevant to us, or a surprise after reading the listing. not late arrival friendly. The boiler control was not working well, the shower was either too hot to actually stand in, or freezing cold. no in between despite following use instructions, watching videos, trying tweaks, etc. just not user friendly (or not working properly) otherwise, there was a nice amount of space, it was a convenient location. but for the price, id suggest getting a hotel in the area instead. the lack of amenities (like supplying our own toilet paper, no fresh towels) made for an inconvenient stay.