Long Beach Tours and Activities

To say the least my stay at this resort was an experience! Let me start by saying the pros are the servers at the buffet & the lovely lady that cleaned my room. Vanessa, Marcos, Katherine and Jose were attentive, very friendly & made my daughter’s 12th birthday special! FOOD 4/10 we were given Sunny delight as orange juice. The passionfruit was from a water down machine. I wasn’t sure what parts of chicken I was eating. Ham questionable steak questionable and the Dominican food was not Dominican food. I was absolutely disappointed. Also having to go off the resort to eat some decent food NOW with that being said…this is not my 1st all inclusive resort; so my expectations & my experience fell extremely short! Before leaving NY i learned i would need an extra day stay at the resort due to my flight being canceled. I was told this would not be a problem. Upon check I informed Juan at the checkin desk of this; once again I was told no problem but I would have to pay the extra day stay upon checkout. The day before my checkout on the day, I was actually supposed to check out. I was automatically checked out of my room when I went to the front desk after tryingthree time to get into my room, I was then told I was checked out and had to pay a late checkout fee! There was a lot of back-and-forth until I did not pay the checkout fee. What was that back into my room after two hours no compensation I felt unheard and disregarded. I would not be returning to this resort.

If you are a couple with no children, I would highly suggest selecting an Excellence Club room. It is 100% worth it with the private check in as well as the select areas that are adults only. Pool was amazing and all the bar staff around the property were great, service was wonderful (Mary, Jerinco, Antonio, Wilson, Rony, Orlando, Victor)!!! The guys in charge of entertainment around the property (Javier, Xavier, Christian) were so fun and friendly. For our first all inclusive it was a memorable experience and we have totally caught the bug! I think this place is perfect for families and couple alike.

Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here.