Lake Elsinore Family Care Center Tours and Activities

Prior to our arrival, we received calls indicating that the resort's systems were down and were asked to provide payment information in advance to streamline check-in. However, when we followed up, multiple representatives seemed unaware of this request, resulting in long hold times, being transferred repeatedly, and ultimately needing to call back a second time to resolve the issue. Upon arrival, we were informed that early check-in would not be possible and were told they "hoped" to have a room ready by 4 PM. This uncertainty caused concern for our group, as we were in town for a graduation. Fortunately, we were able to check in approximately ten minutes before 4 PM. During our stay, we discovered that one of the pools was closed—a detail we were not made aware of beforehand. This led to overcrowding and significant noise at the pool near our room. Additionally, we encountered difficulties trying to make golf reservations. The phone system was unresponsive, and the text service redirected us to the same non-functional number. We ultimately had to visit the pro shop in person to secure a tee time. We also noticed that we had been double charged for taxes, which required a visit to the front desk to correct. While the issue was eventually resolved, it added another layer of inconvenience to our stay. Lastly, the sofa bed in our room was extremely uncomfortable, resulting in a poor night's sleep.

Not only the location and staff are wonderful but the food is amazing!