Kenting National Park Tours and Activities

Staff members well trained ! 👍

Room is very clean & tidy. Pillows and comforters are in good condition. Elevator & hallway are well-kept. The whole hotel is very impressive & neat. One area that could be improved is front staff. They are not welcoming. They don't smile or acknowledge guests passing by... They are courteous but faintly aloof. The bellhop/ person standing at the door is friendlier than front staff. The housekeeper is helpful than front staff. Another to be improved is the laundry service. It would be better if it is complimentary, an added amenities to attract tourist to choose Evergreen Laurel Hotel Taipei.

The location is excellent — just across from Ximending, right next to the metro elevator, and directly opposite a bus stop, which makes getting around very convenient. However, there are some downsides. The reception is located on Level 13, and the hotel does not provide a luggage trolley. This made things quite difficult, especially since we had multiple heavy suitcases after shopping. Guests have to carry their luggage up and down themselves, and when I asked if I could borrow a trolley, I was told there wasn’t one available. No assistance was offered either, which was challenging as I was travelling with my elderly mother. We previously stayed at another three-star hotel that did provide a trolley, which made a big difference. This is something to consider if you are travelling with family, young children, or elderly companions. Personally, I would prefer to pay a bit more to stay at a nearby hotel where the reception is on the ground floor and luggage assistance is available. I also found the staff member on the afternoon shift to be unfriendly and not very helpful, as he seemed to be in a bad mood most of the time.