Italida Beach Tours and Activities

We booked the sphinx suite with outdoor jet-tub and arrived to find a much smaller room than advertised and a standalone jacuzzi rather than the larger integrated jet tub advertised. The receptionist tried to tell us this was the room we booked, however this room is not even advertised anywhere. We had to really push back and were made to feel like it was our mistake or issue. Eventually the reservations team called and said they would move us the following day into the room we had in fact booked. This ofcourse was an inconvenience and we didn’t get the room we paid for for a full 24 hours out of the 3 nights we booked. The team offered nothing for this inconvenience not even an apology. Otherwise the stay was ok, good location, some of the amenities listed such as robes were also not provided in either room.

The hotel was clean, staff amazing, and vibe relaxed. Highly recommended!!!!!

The front desk charged extra for having 2 extra friends in our hotel room for a couple hours. Though the max occupancy is 3 in the room. I couldn’t believe it. It was a total of 4 of us and they were there for a couple hrs. They used no amenities of the hotel. Front desk was so rude. The hotel is very nice and clean. It’s very very windy since the hotel is high up on a hill so we didn't really enjoy the pool. But we would not stay again.