Intex Shanghai Tours and Activities

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

5 star hotel, very good value for money for the standard of the hotel. We upgraded to the suite due to arriving early after a night flight from UK, so needed to check in early to get some sleep. Only a suite was available which cost approximately another £218, however it was amazing and we were made to feel like royalty. Fresh fruit, water, deserts, and nuts waiting for us. There was also all the soft drinks included in the minibar. Excellent location, walking distance to all the main attractions.

Had a lovely stay at this hotel. Really got nothing to complain about. The area was bustling with new amenities, quieter from the bund area. Even though travelling around will take some time but its ok for a relaxing stay.