Helmenzen Vacation Packages

Such a relaxed stay. All the staff were so helpful and friendly - reception, breakfast, housekeeping. Our flight was cancelled and the hotel gave us the same rooms for an extra night without any fuss.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Did not eat the VERY expensive breakfast. The a/c was not very effective

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Fantastic stay, front desk staff was great, buffet was 100% worth it