Mont Gui

Please be aware that the front desk is only staffed from 9am -9pm, if you have any issues outside of those times, you are screwed and left to find your own solutions. I see they have airport services , and asked front desk to book a van for me to go airport the next morning. Front desk collected the full amount upfront in cash, instructed me to go back to front desk that same evening to get the license plate number of the van that that is going to pick me up at 6:30 for my morning flight since they will not be here next morning when I check out. I was instructed to be downstairs 10 mins before the time as the drivers are usually early. I get there 20 mins before since I didn’t want to miss my flight. 6:30 comes around and still no vehicle by the license plate they gave me. At this point , Im starting to worry i got scammed. I waited another 10 mins or so and got desperate, went across the street since i saw a van waiting there for a long time but the plate was not the same as the one hotel gave me. Low and behold, the driver was indeed waiting for ME!! If i had not seen that van and boldly knock on his window to ask him, I would have been stranded and probably miss my flight !! Terrible experience which easily could’ve been fixed if they contacted me to let me know vehicle change. NO contact whether it be via email or the phone number they had me leave with them.

Great location and very kind staff!