Ellins Tower Visitor Centre Tours and Activities

It was exactly how it was described. The only problem I had was adding my son's name to the guest list, but this was sorted by phoning the very helpful staff!

On arrival we were allocated a room 526 on fifth floor however on checking room felt it was rather tired also some water ingress on windowsill where rain water had blown through. On request we changed room and allocated room 431 on floor below. Upon entering room there was a very strong smell of bleach from bathroom and similarly to last bedroom fixtures and fittings look tired and worn. Obviously attention needed to bring rooms up to acceptable standard. Worst of all we noticed remnants of human poo on the carpet at bottom of bed. So disgusted we demanded to check out immediately and had to deal with Expedia also hotel reception of which Sophie was very efficient and helpful. Sophie was very understanding and she appreciated having realised how disappointed we were overall having so looked forward to another stay at hotel our first since 2010.