El Valle Vacation Packages

Me gustó mucho el trato de todo el personal

The room was entirely clean, the staff was amazing, friendly, entertaining and well mannered. Everyone worked as a unit to ensure the guests were always taken care of. The boat ride (catamaran) was beautiful. The archery was so much fun. Every single resuturabt was amazing and the buffet was just as amazing as the restaurants. The buffet staff were proactive, attentive and friendly. The spa was AMAZING. I will absolutely be back to this resort.

Staff were incredible so this review is not on them. There has not been enough investment in amenities and systems in this resort. While we were there we had no working tv the entire time, our bathtub did not work, and we were not able to make reservations for restaurants until we arrived. This meant that we were not able to get reservations for several of the nights we were there. When we went to leave the resort we were told that in order to call an uber we would need to pay a taxi to take us to the front gate (which was over a mile from where the resort is on the property) and they couldn’t take us in the shuttle they have because it is against policy. It made us feel like we were trapped on the property. We normally like to explore nearby towns but this made it feel impossible so we didn’t get to see any of the surrounding areas

Balcones del Caribe is a beautiful spot with an excellent location and easy access to the beach. The complex feels very safe, and the staff were always helpful when we needed general information. My only concerns were about the condition of the village: the back door didn’t have a proper lock, the bathroom door wasn’t closing well, and the safe box wasn’t working during our stay. Overall, it’s a lovely place with great potential—just needs a bit more attention to maintenance.

Very thing was great Very helpful staff the room was very clean i had a great time there and very close to town