Ciudad Nueva Vacation Packages

Clean Room, friendly staff

My wife and I stayed at the resort for four nights in July to celebrate her birthday and our anniversary. Overall, we had a wonderful experience and felt it was an excellent value. We were able to access the hotel's app about a week before our arrival. I initially had some trouble logging in, but customer service was very responsive and quickly resolved the issue. I highly recommend downloading the app and making restaurant reservations as soon as they become available, as the à la carte restaurants fill up quickly. The only restaurant we were unable to try was the Rodizio, as we didn't realize it was only open on Wednesdays and Saturdays. Every other à la carte restaurant we visited was excellent, with great food and outstanding service. The staff throughout the resort were consistently friendly, welcoming, and helpful. The beach area was beautiful, although we were unable to swim due to a large number of jellyfish in the water during our stay. We spent most of our days at the party pool, which had a fun atmosphere and offered plenty of entertainment throughout the day. While the resort had a few minor cosmetic imperfections, they did not change our overall experience. We thoroughly enjoyed our stay, felt it offered excellent value for the price, and would definitely recommend it to others..

Loved the resort. The staff was very accommodating. The beach and pool were very nice. Really enjoyed our stay.

Went at the end of June. Overall it was a 3/5. More staff is needed and the staff that were there need more breaks and shorter shifts - they were kind but you could tell they were totally and completely worn out. Room was okay but we stayed with 2 other families and we all had consistent issues with plumbing. Also the room was just unfinished - curtains were missing, places where photos had obviously been had hooks but no frames… things like that. Overall though, not the worst. Buffet was great and very very busy. Somehow the individual restaurants weren’t not very good although they were pretty - so just stick to the buffet. Getting a chair under shade was really tough - the beach was beautiful, but again getting shade was tough because there were so many people. Lots of activities available though which was a plus and the kids had a lot of fun. The excursions were okay too but we spent most of the time in transport rather than on the excursion itself. Once we got to the excursion destinations they were stunning but again, short lived.