Ampliación Juárez Vacation Packages

Staff was great. Room not so great. I felt like I was in the basement, and the septic odor was strong. Dinner was fantastic.

We absolutely loved our stay at the Altitude Krystal Grand!! We did the Altitude upgrade ( highly recommend) and everything was outstanding. The staff, conceige, greeters, security, housekeeping, wait staff, bar tenders, entertainment crew ( Marco, Daniela, Luis, Juan, Estephanie, just to name a few ) Drinks were yummy and constantly flowing, good was great. But mostly it was the people that made this trip so fantastic. We met aome of the nicest people ( staff and guests), some who we now consder friends. I will say, we hadn't stayed at an all inclusive for many years as we usually do condo rentals, so weren't sure what to expect. Such a great choice. We will definitely be back. Mucho Gracias to everyone at the Krystal Grand.

This resort was outstanding. Staff are so kind and helpful. The rooms were spacious and very clean. The 2 bedroom suite was more than enough space for our family of 2 adults and 3 teens. We had a an excellent experience. We were told we were upgraded to Vista when we arrived, which enabled us to use the rooftop pool and restaurant, that was an awesome upgrade. I will say, you still had to wake up early to claim any shade/lounger. People saved theirs with towels and then went to eat for a couple hours. Another thing I did not expect at the rooftop pool were children who were loud, splashing and throwing toys around. This annoyance was added to this family occupying 6 shade/loungers. I understand they paid to be there. But they didn’t pay to impact everyone around them in the way they did. If you are on the Vista side, you will hear construction from 8am to 8:30pm. You didn’t hear this at the roof top pool. The staff on the arrival were very high pressure to do the time share presentation. (Another guest told us it was 4 hours, not the 90 min they say) She was relentless, and cornered my mom on multiple days. We did not attend. The food was excellent, everyone was able to find something they liked at every restaurant. I would recommend it to others. It was a great resort.

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

The swimmable beach that’s great for snorkeling, the Italian restaurant, and the pool/beach side waiters stood out the most