4/10 Poor
Thomas
Travelled with family, Travelled with pets
Jun 3, 2024
Disliked: Property conditions & facilities
This is the third time in three years that we have stayed at this property; the first two years were great, but this year, it was something completely different. The condition of the rooms has deteriorated, and the overall cleanliness of the property is poor. We were there for four nights and we had purple glitter pieces - the size of pennies - that never got vaccumed up. the tiled areas were dirty as well. The worst problem, however, was Saturday night. We were staying on the fifth floor and we came back from a wedding to the stench of marijuana in the hallway. I mean, a monumental amount. My wife is allergic, and so I went down to the front desk to notify the night manager of the situation. He was humbled, and very nice about it, but he said that he had gone up twice already to find the room where the smoke was coming from. He offered to move us, but it was already 11 p.m. and we were checking out early Sunday morning. We are unsure if we will continue to stay at this property when visiting family and friends in Omaha in the future.
Thomas
Stayed 3 nights in May 2024