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Reviews of Hôtel Carré Vieux Port

3 out of 5
Hôtel Carré Vieux Port
6 Rue Beauvau, Marseille, Bouches-du-Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 288 out of 762 reviews" "
Rating 8 - Good. 344 out of 762 reviews" "
Rating 6 - Okay. 99 out of 762 reviews" "
Rating 4 - Poor. 17 out of 762 reviews" "
Rating 2 - Terrible. 14 out of 762 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, amenities
Loud music vibrates through the bed head wall for hours from the next door hotel. Room 205. Advertised as “all rooms have air conditioning” but the switch on the wall is not connected. Room temperature was about 12 degrees.
Stayed 3 nights in Apr 2024

6/10 Okay

rola

Travelled with family
Liked: Cleanliness, staff & service
Convenient for price
Stayed 4 nights in Mar 2024
Response from Léa-Customer follow-up on Apr 2, 2024
Hello,We hope welcome you again quite soon and be able to improve your feelings.Faithfully

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steps away from Vieux Port
Stayed 4 nights in Jan 2024

2/10 Terrible

Paula

Stayed 3 nights in Jan 2024

10/10 Excellent

Idalmis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Alexis

Travelled with group
Liked: Amenities, property conditions & facilities
I really liked the professionalism of the workers, that the hotel was very clean and the location was very close to restaurants, shops and especially the cruise port.
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel in a lovely location. I had a balcony room which was well presented with good bathroom/shower facilities and I would happily stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gaby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

Jaci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place in Vieux Port
Great location, with everything you need at your doorstep. Port and metro just steps away. The hotel is modern, clean and staff incredibly friendly and helpful. Thoroughly recommend a stay here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Amenities
Best location possible, only missing a port view. Well worth the money. Staff were awesome, went above and beyond for all inquiries.
Stayed 5 nights in Sep 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good.
All good. Excellent breakfast served by a lovely lady. Very nice staff on reception. Central location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Management-Very Disorganized Staff The staff is not well trained when it comes to recording if you made a reservation for breakfast or not. When you reserve the day before, they forget that you did and embarrass you in front of people asking you repeatedly if you did make a reservation. Fatima, the lady at the breakfast buffet, is extremely rude and condescending. They expect you to have breakfast everyday in their facility and will try to charge you even when you never made a reservation. It is much more pleasant to have breakfast at a café outside of the hotel than in their boring room on the first floor. They lack honesty and integrity. Very bad management. I have never experienced such lack of professionalism.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were great when I checked in. Friendly and helpful, and able to loan me a travel adapter seeing as I forgot to pack mine!
Stayed 1 night in Jul 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day break
Really nice hotel , Very friendly staff ,Great location. Plenty of choice at the continental breakfast. Overall we had a great stay and would highly recommend this hotel
Stayed 3 nights in Jul 2023

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, perfect location. Personally wouldn’t recommend the breakfast option
Stayed 3 nights in Jul 2023

10/10 Excellent

Ruwani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive. We had an amazing stay.
Stayed 4 nights in Jul 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Kiyoe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel based on its location and air conditioning, but to my disappointment, it turned out that the hotel did not have air conditioning. Instead, they had a central fan system. The most frustrating part was that the staff insisted that they did have air conditioning. When we arrived, the receptionist informed us that they were undergoing maintenance on the air conditioning system, which explained why it wasn't working. Our room was located on the top floor, and we could see the maintenance work being carried out. To summarize, this property did not have a functional air conditioning system. We contacted Expedia, and they attempted to move us to another room. Unfortunately, the hotel was fully booked, and our room was specifically designed for three people, which limited our options, as such rooms are not widely available in most hotels in France. The worst part was that I had booked a five-night stay during June, which is summer time with high temperatures. The next day, the hotel's solution was to provide us with three fans, one for each person. We decided to endure the discomfort and left the hotel early in the morning, only returning late at night. Although the management was understanding, their only resolution was to provide us with fans. If you plan to stay at this hotel, I would strongly advise against visiting during the summer months. Otherwise, this experience turned out to be a nightmare due to the lack of air conditioning.
Stayed 5 nights in Jun 2023

6/10 Okay

Robert

Basic hotel
A basic hotel with small rooms in a good location right in the middle of the vieux port.
Stayed 1 night in Jun 2023

8/10 Good

Georgina

Stayed 1 night in Jun 2023

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Michell

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We reserved the 'superior' room thinking that it was better than a regular room. The room had almost no natural light with a view of the back of the other building. Not nice. The mattress protector did not fit the bed and kept on coming off. The bottles in the shower of gel and shampoo were empty and lastly the glasses that they left for you to use were plastic and dirty.
Stayed 1 night in Jun 2023

10/10 Excellent

kourosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The servive was great front desk and breakfast room perfect
Stayed 4 nights in May 2023

8/10 Good

Alun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near to the Old Port
Stayed 2 nights in May 2023

10/10 Excellent

Pat

Stayed 1 night in May 2023

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Being at the heart of Vieux Port, this hotel provides excellent access to public transportation. The metro is right at the corner. Need a taxi? They call and the cab would come within 5min. Sight-seeing bus, train, and boats are 5-minute walk away, too. The hotel is very clean with a modern feel. Staff are attentive and helpful. Yet the rates are reasonable. It’s an excellent choice (I cannot say the same things about the one I’m staying at right now in Nice). I’d definitely be back!
Stayed 4 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Marseille hotel
I stayed in the Vieux Carré Hôtel in May, 2023. Paid 104 € per night. I stayed four nights. Hotel was very clean, very nice. And you couldn’t hope for a better location. I came to Marseille a few days before boarding a cruise. I would be very happy to stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay there again
This is a great little hotel. The location is superb, close to most of the tourist sites, only 15 min walk from the train station. Breakfast buffet was wonderful: fresh juice, scrambled eggs, French bread, cheese, ham, fresh fruit, yogurt, chocolate croissants, and coffee, of course . . . The room was smaller than in most American hotels; travelers wanting a lot of space in their room to hang out should stay somewhere else. There was a very small desk & chair with an electric kettle, a small bedside table, and a queen-size bed. The bathroom had shower only, no tub. I got a room with a balcony, and you can see the old port. I suspect that rooms without a balcony do not have a view (unless you hang out the window and look sideways). The staff were very helpful.
Stayed 4 nights in Apr 2023

10/10 Excellent

Caldwell, Calgary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the room was comfortable, it was very close to all the action at the port and central to many attractions.
Stayed 3 nights in Apr 2023

10/10 Excellent

Susan

Stayed 2 nights in Apr 2023

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very friendly staff, big rooms. Only not so good thing - the wi fi wasn’t good.
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The staff were really helpful. Breakfast good value. Ideal location 30 seconds from Metro. Side street with no through traffic so very quiet
Stayed 7 nights in Apr 2023

10/10 Excellent

Kitti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place.
Charming hotel with good facilities, great breakfast and outstanding staff. Fabulous location and great value, we’ll be back 🙂
Stayed 3 nights in Mar 2023

2/10 Terrible

Elaine, Manhattan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
little value for the money for a few dollars more i could hve been in a much better hotel. the location was great however
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The staff was wonderful and helpful. I had to change rooms and it was done nicely. That is the success key, problem solving with a smile. Location is great. I would absolutely stay again
Stayed 7 nights in Feb 2023
Response from msd on Mar 2, 2023
Dear guest,We are happy to read you had a great stay in our hotel.Always with a smile, as you said.We hope to welcome you another time.Marie-Sarah

6/10 Okay

alison

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location close to the Port

8/10 Good

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

karen

Stayed 3 nights in Nov 2022

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
Location is excellent. Staff are wonderful and helpful. Breakfast delicious. Especially the fresh squeezed orange juice.
Stayed 3 nights in Nov 2022

10/10 Excellent

Hilary

Stayed 2 nights in Sep 2022

10/10 Excellent

Ruth

Stayed 2 nights in Sep 2022

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellant hotel.
Stayed 1 night in Sep 2022