2/10 Terrible
David
Travelled with partner
Mar 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are currently staying at the hotel.
Please avoid hotel. They do not care about their guests. I have tried to communicate with management and they are not forthcoming avoiding contact. From day one the buffet restaurant was poor under cooked food no regimen. You have to seat yourself and battle your way through to find a vacant table. The plates are disgusting, all of them are covered in a greasy film and check every plate because you will find dirty food either underneath on top. The cups and glasses are exactly the same. We have complained and asked for a refund for our half board. They have refused this.
Only offering to pay the remaining days but not the sub standard days. We have felt unwell since we started eating here. my wife is pregnant too . We blame feeling unwell on the very substandard hygiene. God only knows how bad it is in the kitchen. The room is pleasant and fresh but it doesn't get cleaned properly. All of the staff seem miserable.
We have stayed at the next door hotel for several years the level of service from staff and cleanliness in this hotel will never be reached by Barceló.
Some serious changes need to be made at this hotel. If they are willing to listen to their guests but right now they are not.
Good luck Barcelo you are gonna need it with this attitude.