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Reviews of Best Western Plus Carlton Plaza Hotel

3.5 out of 5
Best Western Plus Carlton Plaza Hotel
642 Johnson St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1009 reviews" "
Rating 8 - Good. 304 out of 1009 reviews" "
Rating 6 - Okay. 74 out of 1009 reviews" "
Rating 4 - Poor. 32 out of 1009 reviews" "
Rating 2 - Terrible. 20 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marisa, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming. Room was comfortable. Showerhead didn’t work. The immediate neighborhood had a lot of homeless people sleeping on the street.
Stayed 1 night in May 2024

10/10 Excellent

steven wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Abeba

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Bernardita

Liked: Cleanliness, staff & service, property conditions & facilities
Need to request cleaning of our room in advance unlike in other hotels that rooms are cleaned daily.
Stayed 3 nights in May 2024

8/10 Good

Manya

Travelled with family
Liked: Staff & service
no
Stayed 4 nights in May 2024

6/10 Okay

Thi Hong Trang

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms with view toward the back of the building got the terrible view, messy and dirty
Stayed 1 night in May 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
There is a nightclub under the hotel playing loud music till 2am on Monday Nights
Stayed 1 night in May 2024

10/10 Excellent

Lakhveer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only parking problem
Stayed 1 night in May 2024

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in May 2024

10/10 Excellent

JINGYI

Liked: Cleanliness, staff & service, property conditions & facilities
the family room is enough for 5 even 6 people，and very clean
Stayed 1 night in May 2024

6/10 Okay

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities
Noisy neighbors not hotel’s fault
Stayed 1 night in May 2024

8/10 Good

Carmel Anne

The staff were very friendly and accommodating. Did everything to make your visit a good experience!
Stayed 3 nights in May 2024

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Great place to stay if you want to be downtown.
Stayed 1 night in May 2024

10/10 Excellent

Juliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the friendly staff and the location was handy for walking to shopping ,eating places and the harbour and China town.
Stayed 4 nights in May 2024

10/10 Excellent

AASHISH

Travelled with family
Very good hospitality.
Stayed 1 night in May 2024

10/10 Excellent

Don Ashan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!!
Stayed 1 night in May 2024

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I have stayed at the this Best Western hotel twice now. The staff were very kind and helpful. Location is very close to Victoria's main attractions and shops. We would definitely stay here again.
Stayed 7 nights in Apr 2024

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
While the room was average and there was some noise from the streets outside, the staff and service were outstanding. Beds were comfortable as well, and room was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Jillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and it is our go to hotel in Victoria now. What keeps us coming back is the staff. Everyone goes above and beyond. I told the staff we were there for my son’s 10th birthday celebration, and the next day, Brandon organized balloons and chocolate for him. Absolutely blown away and touched by this, as was my son! Thank you so very much!!! It’s things like this that brings us back. Shoutout to Steven who was always so smiley and helpful. Also so Great to have the Ruby there for breakfast. Most delicious breakfast we have had in town. Only complaint is the hair dryer- didn’t work and they didn’t have a spare. Hope they can address that because if hair dryers are advertised in the room, they should work. Or I would have brought my own. If you’re a women, you know this is actually a big deal!! Thank you again for an amazing stay! We will be back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in Apr 2024

8/10 Good

Arlene

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is in a great location. It is reasonably priced.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect walking distance to save on memorial center. Reasonable rates during off season.
Stayed 1 night in Apr 2024

8/10 Good

Hadaza

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
One thing that was kind of annoying was we drove to Victoria B.C. for a show. We arrived to the hotel to be told that my buddy's vehicle was too tall for valet parking when it doesnt say on the company website nor the booking website. Would probably be a good idea to clarify that if a vehicle is too tall you will have to figure it out rather than saying "parking available".
Stayed 1 night in Apr 2024
Response from Nadine on Apr 28, 2024
I'm sorry to hear about the inconvenience you experienced with parking. We strive to provide clear information to our guests, and it's disappointing to hear that this wasn't the case in your situation. Your feedback is valuable, and we'll make sure to review our website information to ensure that it accurately reflects our parking limitations.

8/10 Good

KEVIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Simone

Stayed here for couple of days, was impressed by the lovely staff, great location and the price were all great
Stayed 2 nights in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ericka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best Best Western we have stayed. The rooms were clean and super comfortable. The staff was amazing, super nice and helpful. The hotel was with in walking distance to shopping, restaurants and many attractions. We really enjoyed our stay.
Stayed 3 nights in Apr 2024

4/10 Poor

Nolan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beware: These rooms are noisy! I couldn’t sleep until 11pm because the doors do nothing to stop sound transfer. If you are by the elevator you’ll be paying to lay awake listening to people come and go as if they are walking through your room. I’ll never stay here again. Ever. I wouldn’t even stay for free.
Stayed 1 night in Apr 2024

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Apr 2024

10/10 Excellent

Louie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and those who works at vallet parking are very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, very convenient location. Valet parking and then we walked everywhere until the drive home.
Stayed 1 night in Mar 2024

8/10 Good

Pilar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service..really great guy at the check in counter..room was great
Stayed 1 night in Apr 2024

8/10 Good

Daljeet Kaur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024

8/10 Good

MARCEL

Business traveller
Liked: Amenities
Ok
Stayed 2 nights in Apr 2024

8/10 Good

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Damien

Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Stayed 2 nights in Mar 2024

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean rooms
Stayed 3 nights in Mar 2024

6/10 Okay

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was fine - my spouse did not like the valet parking but I did. The bathroom really needs updating. The staff and the rest of the room was fine.
Stayed 3 nights in Mar 2024

8/10 Good

Clifford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at the hotel went well
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with family
We enjoyed our stay so much
Stayed 3 nights in Mar 2024

8/10 Good

Odile

Travelled with family
Liked: Cleanliness, property conditions & facilities
The shower was easy to use
Stayed 1 night in Mar 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service.
Stayed 2 nights in Mar 2024