2/10 Terrible
Greg
Travelled with family
Jun 17, 2024
Disliked: Cleanliness, staff & service
HOTEL IN DECLINE... We have stayed at this property 2-3 times per year for many years. It is going downhill and fast. It used to be spotless. It is no longer a well-maintained property. The hotel does not restrict the pool to hotel guests, and it becomes the make-shift city pool and it is no longer safe for your children to run around and play. The no smoking on the pool deck is not observed or enforced. Cigarettes butts are thrown everywhere and not cleaned up. The hot tub has not worked at all for our last two trips to the Venezia. They rarely have towels availalbe. The pool advertises open until 10 pm which is nice after a long day on the beach; but it typically closes much earlier with no warning. We have LOVED this place for years and we are very dissappointed to see it going down hill so quickly. I tried to address this with the Hotel Manager and she was quite rude and had a long list of prepared excuses. Venice is awesome, and this hotel used to be one of our favorite parts of our visits; but, we have given them one too many chances and it is just no longer worth the money. Hopefully they will remember what made them great and get back to a clean, maintained, safe, and friendly hotel which they used to be. After multiple dissappointing stays at the Venezia, I do NOT recommend staying here. There are other brand new hotels in the area where we will stay on our next trip.
Greg
Stayed 3 nights in Jun 2024