6/10 Okay
Gerald
Travelled with partner
May 2, 2024
The rooms have been renovated and are lovely with the river view. However, they continue to use wall air conditioning units which are extremely loud. We had too turn it off at night to enable us to sleep (even with ear plugs)! Fortunately it was cool enough at night to open the sliding door for the night.
The last day of our 4 night stay, we approached the maid for the 2 bottles of water they leave every day after cleaning your room. She requested our room number and when we returned to the room at the end of the day we found the room had not been cleaned. We went to the front desk and nothing was offered to correct this situation. Upon check out we requested an accommodation for this and Gina said she would have to get permission from the owner - who happens to be out of town for a week. A week later we followed up with Gina and she says she has not been able to discuss with the owner.
This last night we paid an extra $100 for the room over the previous 3 nights because it was a Friday night. We don't feel we are out of line requesting a clean room with fresh towels for our stay.
Very disappointing way to end what should have been a lovely stay.
Gerald
Stayed 4 nights in Apr 2024