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Reviews of Forest Suites Resort at Heavenly Village

3 out of 5
Forest Suites Resort at Heavenly Village
1 Lake Pkwy, South Lake Tahoe, CA

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bhanu

Stayed 1 night in Apr 2024
Response from Travis S. Nielsen on May 19, 2024
We are happy you enjoyed your stay. Take care and have a wonderful day.

10/10 Excellent

Sukhman

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room nice breakfast
Stayed 1 night in Apr 2024
Response from Travis S. Nielsen on Apr 29, 2024
We are so happy that you enjoyed your stay with us. Please take care and we hope to see you again on your next visit.

6/10 Okay

nitin

Liked: Staff & service
Disliked: Property conditions & facilities
Very log buildings and rooms
Stayed 3 nights in Apr 2024
Response from Travis S. Nielsen on Apr 28, 2024
Thank you for your feedback. Please take care and travel safely.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great locations for the price !!!
Stayed 3 nights in Apr 2024
Response from Travis S. Nielsen on Apr 18, 2024
We appreciate your feedback. Take care and travel safely.

8/10 Good

Sharon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they could change another kind of pillow, it would be awesome.
Stayed 3 nights in Apr 2024
Response from Travis S. Nielsen on Apr 18, 2024
Thank you for your feedback, we will forward that to our team. Take care and have a wonderful day.

8/10 Good

Thomas, FRESNO

Travelled with partner
Liked: Cleanliness, staff & service
Great location at reasonable price, but property is dated and needs some major upgrades.
Stayed 3 nights in Apr 2024
Response from Travis S. Nielsen on Apr 11, 2024
Thank you for your wonderful feedback. Please take care and travel safely.

10/10 Excellent

Roshan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly right for us. Pet friendly, convenient and nicely furnished with a small kitchen. So easy to walk into the village and a great spot to be in.
Stayed 4 nights in Mar 2024
Response from Travis S. Nielsen on Apr 9, 2024
We are so happy that you enjoyed your stay with us. Please take care and travel safely.

8/10 Good

Gina, minneapolis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, great location, good amenities but needs physical improvements.
Stayed 4 nights in Mar 2024
Response from Travis S. Nielsen on Apr 9, 2024
Thank you for your valued feedback. We will forward this information to our team. Take care and have a wonderful day.

8/10 Good

Clinton, West Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is in an excellent location and the staff are friendly and provided great service. The rooms are large and beds are comfortable. The property is old and needs a renovation. The cost is reasonable and makes it affordable for families.
Stayed 4 nights in Mar 2024
Response from Travis S. Nielsen on Apr 4, 2024
We are so happy that you enjoyed your stay with us. Please take care and have a wonderful day.

6/10 Okay

Swapnil

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Travis S. Nielsen on Apr 3, 2024
Thank you for your feedback. Please take care and travel safely.

6/10 Okay

Barry, Washburn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The place we stayed in was not terrible, but it didn’t give you a feel of comfort. It is an older building that has been updated, but I feel that it had a cold vibe. Speaking of cold, the furnace noise could wake the dead. We were surprised to walk into our one bedroom that we reserved and have two full bedrooms. The walls are thin and floors are noisy. I am pretty sure we had kids above us doing the river dance in their si boots. Fortunately we were there to ski, so we didn’t spend all that much time in our room. The hot tub was small and always packed full.
Stayed 7 nights in Mar 2024
Response from Travis S. Nielsen on Apr 1, 2024
Thank you for taking the time to leave us a review. We will forward this information to our staff. Please take care and have a wonderful day.

10/10 Excellent

Levy

Liked: Amenities, property conditions & facilities
Good clean big room with full kitchen and dining room. A few minute walk to the gondola and also has a good breakfast room. Only bad thing was hot tub was Luke warm. Otherwise good place in the village.
Stayed 2 nights in Mar 2024
Response from Travis S. Nielsen on Mar 29, 2024
Thank you for the kind feedback and we are happy you enjoyed your stay. Take care and have a wonderful weekend.

10/10 Excellent

Nikolay, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for having fun in the snow at Heavenly! Very convenient and easily accessible to all activities, shopping, and attractions!
Stayed 3 nights in Mar 2024
Response from Travis S. Nielsen on Mar 25, 2024
Thank you for your wonderful review. Please take care and we hope to see you again soon.

8/10 Good

Aleksandra, Greer

Travelled with family
Location is great! Property management was nice Rooms are very old but still in good condition, beds are pretty comfortable Shower was leaking all over the bathroom(( Plenty of free Parking Breakfast was good
Stayed 3 nights in Mar 2024
Response from Travis S. Nielsen on Mar 24, 2024
We are happy that you enjoyed your stay with us. Please take care and we hope to see you again soon.

10/10 Excellent

Manuel, Stockton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travis S. Nielsen on Apr 28, 2024
We are happy that you enjoyed your stay with us. Please take care and have a wonderful day.

10/10 Excellent

Carin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our one night here and will return. A low-key and comfortable older lodge, great light filled lobby - other parts of facility are somewhat worn but overall clean and accommodating. Comfortable bed (and sofa bed too!), hot tub and heated pool. Spacious closets - ideal for storing winter ski/snow gear. Free parking, easy walk to Heavenly's Gondola and Ticket office (and all the other shops and restaurants). Nothing fancy but had more than everything we needed
Stayed 1 night in Mar 2024
Response from Travis S. Nielsen on Mar 22, 2024
Thank you immensely for your kind words and we are very pleased that you enjoyed your stay. We will forward this review to our crew so that we may learn from your time here and use it to continue to offer the best experience for our guests. Take care and we hope to see you again on your next visit to beautiful South Lake Tahoe.

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travis S. Nielsen on Mar 15, 2024
Thank you for the kind words. Take care and travel safely.

8/10 Good

Ana Marie, South San Francisco

Travelled with family
Liked: Staff & service
Need to update room
Stayed 2 nights in Jan 2024
Response from Travis S. Nielsen on Mar 13, 2024
Thank you for taking the time to leave feedback. We will take this information to our team for future consideration. Thank you and have a wonderful day.

8/10 Good

Thary

Stayed 2 nights in Mar 2024
Response from Travis S. Nielsen on Mar 31, 2024
Thank you for taking the time to leave a review. Please take care and have a wonderful day.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super convenient ftom parking to walking, restaurant choices, shopping, apres ski. This place is an awesome location. Staff was very good.
Stayed 4 nights in Feb 2024
Response from Travis S. Nielsen on Feb 27, 2024
We are so pleased that you enjoyed your stay. Please take care and we'll see you on your next trip.

10/10 Excellent

Yuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2024
Response from Travis S. Nielsen on Feb 23, 2024
We are so pleased that you had an awesome time. Thanks for the fantastic feedback and we hope to see you on your next visit.

10/10 Excellent

Nikolay, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and have fun in Heavenly! Tons of things to do and explore. Rooms/Condos are well maintained and clean!
Stayed 1 night in Feb 2024
Response from Travis S. Nielsen on Feb 22, 2024
We are so happy that you enjoyed your stay. Thank you for taking the time to give us this wonderful feedback. Take care and we hope to see you again soon.

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Travis S. Nielsen on Feb 19, 2024
Thank you for your kind words and we are happy that you enjoyed your stay. Please take care and we hope to see you on your next visit.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Heavenly gondola, restaurants, and shops. Great for families.
Stayed 5 nights in Feb 2024
Response from Travis S. Nielsen on Feb 18, 2024
We are so happy that you enjoyed your stay with us. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Travis S. Nielsen on Feb 14, 2024
We are sop happy that you enjoyed your stay. Please take care and we hope to see you again soon!

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The rooms were spacious and clean. Breakfast was good.The bathrooms need updating and better cleaning. The shower curtain smelled like mildew and had red nail polish, which looked like blood at first. Overall, our family enjoyed our stay and will definitely come back.
Stayed 2 nights in Feb 2024
Response from Travis S. Nielsen on Feb 12, 2024
We are so happy that you enjoyed your stay with us. Please take care and we hope to see you again soon.

8/10 Good

Jeremy

Stayed 2 nights in Feb 2024
Response from Travis S. Nielsen on Feb 10, 2024
Thank you for your feedback. Please take care and have a wonderful day!

10/10 Excellent

Stan de

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Travis S. Nielsen on Feb 7, 2024
We are so happy that you enjoyed your stay and thank you for the kind feedback. Please take care and we hope to see you on your next visit.

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Travis S. Nielsen on Jan 31, 2024
We are sorry that our property did not meet your expectations. We appreciate your feedback and hope you have a wonderful week.

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
*WATCH OUT FOR $40 ROOM CLEANING FEE*
*WATCH OUT FOR $40 ROOM CLEANING FEE* Nice remodeled room. Heater stopped working, but electric fireplace kept suite warm.
Stayed 1 night in Jan 2024
Response from Travis S. Nielsen on Jan 30, 2024
Hi Adam, we are happy you enjoyed your stay. We do have a daily resort fee of 39.27 that is not a cleaning fee but an amenity fee. We always strive to give our guests the most up to date information. Thank you for taking the time to let us know your concerns and we hope to see you on your next visit.

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Travis S. Nielsen on Jan 28, 2024
Thank you for your feedback. Please take care and have a wonderful day.

8/10 Good

Oswaldo

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but ok room. We stayed in one of the bigger suits We got stained sheets and there was a lot of broken things in there .
Stayed 2 nights in Jan 2024
Response from Travis S. Nielsen on Jan 26, 2024
Thank you for taking the time to offer your valued feedback. We will forward this information to our team. Please take care and have a wonderful day.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Travis S. Nielsen on Jan 21, 2024
We are so happy that you enjoyed your stay with us. Please take care and we hope to see you again soon.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great breakfast. They had a nice little happy hour with wine. Room was spacious. Would stay again!
Stayed 3 nights in Dec 2023
Response from Travis S. Nielsen on Jan 19, 2024
We are so happy that you have enjoyed your stay. Please take care and travel safely.

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, excellent staff, big rooms, the only complaint I have is the bathroom condition, it’s really tired, faucets are nearly falling off 🙄
Stayed 4 nights in Jan 2024
Response from Travis S. Nielsen on Jan 18, 2024
We are so happy that you enjoyed your stay. Please take care and have a fantastic day.

10/10 Excellent

Joyce, los gatos

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Travis S. Nielsen on Jan 18, 2024
We are so happy that you enjoyed your stay. Please take care and we hope to see you again on your next visit.

10/10 Excellent

Sonya

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We love it and we always book this hotel
Stayed 2 nights in Jan 2024
Response from Travis S. Nielsen on Jan 18, 2024
We are so happy that you enjoyed your stay. Please take care and we look forward to seeing you on your next visit.

4/10 Poor

Chibueze

Stayed 1 night in Jan 2024
Response from Travis S. Nielsen on Jan 18, 2024
We're sorry that our resort did not meet your expectations. Thank you for taking the time to let us know. Please take care and have a wonderful day.

2/10 Terrible

Jonatha

Stayed 1 night in Jan 2024
Response from Travis S. Nielsen on Jan 18, 2024
We're sorry that our resort did not meet your expectations. Please take care and have a wonderful week.

6/10 Okay

gary

Stayed 6 nights in Jan 2024
Response from Travis S. Nielsen on Jan 11, 2024
Thank you for your feedback. Please take care and have a wonderful day.

8/10 Good

Oleksii

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Super convenient and I would say luxurious location! But property was a bit outdated despite the hefty price.
Stayed 4 nights in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
Thank you for taking the time to share with us your feedback. Please take care and travel safely.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location - just across the street from the Heavenly Gondola and Village. Suite was spacious, kitchen had basic pans and plates for cooking, bed was comfortable. Good amenities. There was bit of wear and tear, but overall we are very happy with our stay and will come back!
Stayed 3 nights in Jan 2024
Response from Travis S. Nielsen on Jan 11, 2024
We're happy that you enjoyed your stay. We hope to see you again on your next visit!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Steps to the gondola. Right in the heart of the village. We received a welcome snack of cookies and hot chocolate. Free wine reception. Breakfast included and upgrade to a suite! I had to ask a couple times to turn up the heat in the hot tub but they did! Bring a robe for the cold evenings. Reasonable prices if not during a holiday. Lol.
Stayed 5 nights in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
We are incredibly happy that you enjoyed your stay. We do hope to see you again on your next visit, please take care and have a wonderful day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Suites
Great location!!!! The suite was clean but was not in the greatest shape. Previous repairs were obvious since paint and grout didn’t not match in many spots. The couch in the main room was very uncomfortable to sit.
Stayed 7 nights in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
We appreciate your kind words and will note your comments to our staff. Please take care and have a wonderful New Year.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
We do sincerely hope you enjoyed your stay. Please take care and have a wonderful day.

10/10 Excellent

Christine, Pacifica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
We're very pleased you enjoyed your stay with us. Take care and travel safely!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Travis S. Nielsen on Jan 7, 2024
We're happy you enjoyed your stay. Please take care and we hope to see you again on your next visit.

8/10 Good

BYUNGHEE, Cupertino

Stayed 1 night in Dec 2023
Response from Travis S. Nielsen on Jan 11, 2024
We are happy that you enjoyed your stay. Please take care and have a wonderful year.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Travis S. Nielsen on Jan 7, 2024
We're happy you enjoyed your stay. Please take care and we hope to see you again on your next visit.

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Travis S. Nielsen on Dec 28, 2023
Thank you for taking the time to give us your feedback. We do hope to see you again on your next visit. Please take care and have a wonderful week.