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Reviews of Paradou Mediterranee, BW Signature Collection

3 out of 5
Paradou Mediterranee, BW Signature Collection
Le Port, Chemin Departemental 49, Sausset-les-Pins, Bouches-du-Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 239 reviews" "
Rating 8 - Good. 111 out of 239 reviews" "
Rating 6 - Okay. 31 out of 239 reviews" "
Rating 4 - Poor. 9 out of 239 reviews" "
Rating 2 - Terrible. 1 out of 239 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Arjana

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sausset les Pins
Nice hotel, only problem was that the restaurant was closed on Sunday and Monday - this is a general problem in French hotels.
Stayed 3 nights in Dec 2023

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train service to Marseilles is very poor & not at all frequent.
Stayed 4 nights in Oct 2023

8/10 Good

Laurie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the money
The front desk staff were very pleasant and accommodating. The room was very small but had a nice little balcony with a table and 2 chairs and a beautiful view of the ocean and the pool. The hotel is very quiet. The rooms need more mirrors for use when getting dressed, applying makeup, etc. The bathroom is very small and 2 people can’t share the room. I ended up taking a small decorative mirror off the wall and propping it up on the desk area to do my hair. We had lunch and dinner at their restaurant. The Ceasar salad was ok but the breaded chicken was very dry and overcooked. The dinner menu was limited. I had the duck which was undercooked and inedible. Good thing we were only there for one night!
Stayed 1 night in Sep 2023
Response from Naïs on Sep 16, 2023
Dear Laurie, thanks for taking the time to let your opinion about your stay here. We apologize for your lunch and dinner at our restaurant. We hope to see you a next time for not ending with a bad end ! Best regards, Reception.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for RWC 2023
Really nice hotel with pleasant facilities and a nice local area to walk around. Stayed for the RWC in Marseille and good travel links into the city (however taxis were required to head home). Good breakfast and swimming pool. Slight struggle with translations which perhaps means not a typical spot for British tourists. Can't fault the location and the endeavour though.
Stayed 3 nights in Sep 2023
Response from Naïs on Sep 14, 2023
Dear Stephen, many thanks for your warm comment! The whole team thanks you very much. It was indeed a very busy opening weekend! We were delighted to meet you. Perhaps we'll see you soon at the Paradou Méditerranée!

10/10 Excellent

Mark, Scottdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best inexpensive way to enjoy while traveling through the south of France ! It was beautiful and the staff was amazing !! We loved the pool...the ocean view...and the breakfast was amazing !! 👏 😋 We highly recommend this hotel !!
Stayed 1 night in Sep 2023
Response from Reception on Sep 10, 2023
Dear mark, thank you very much for your warm comment. We enjoyed the presence of you and your wonderful wife. We hope to see you next time with great pleasure! Beautiful day, Naïs

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to dining options the Mediterranean Nice pool Breakfast options Nice room with a view
Stayed 2 nights in Jul 2023
Response from Naïs on Aug 4, 2023
A big thank you for your excellent comments which touch our hearts and are very encouraging for our entire team! The satisfaction of our customers is our priority !

4/10 Poor

Sonia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
While the property showed promise of being delightful, we soon discovered our room was uninhabitable because of an offensive sewer smell. It nearly knocked us over. Staff tried to put us up in another room which was much, much smaller (the bathroom door slammed into the toilet). Then onto room #3. The smell was worse than room #1. The poor staff girl reeled when she opened the door. Finally, at 11:00 pm we were given room #4. 3 nights, 4 rooms. So, I have to decline recommending this hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rudolf

Stayed 3 nights in Jul 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with a clean pool amidst lovely surroundings. Amazing, walkable coastline along the sea. Wonderful restaurants nearby.
Stayed 2 nights in Jun 2023
Response from Réception on Jul 22, 2023
On behalf of the entire team, we would like to thank you warmly for your excellent comments and we are happy that you are satisfied. Looking forward to seeing you again soon.

10/10 Excellent

W R R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in perfect location.
This is a lovely hotel in a great location and a nice swimming pool. The staff were friendly and helpful. Recommended.
Stayed 1 night in Jun 2023
Response from Réception on Jul 22, 2023
Thank you for your warm comment. We are always happy to see that our customers can come and share good times in our establishment. We must have the pleasure of seeing you again for another exceptional experience.

8/10 Good

Paul

Stayed 1 night in May 2023
Response from Réception on Jul 22, 2023
Nous sommes heureux d’apprendre que vous avez apprécié les qualités de notre établissement ainsi que le professionnalisme de notre chère équipe.

10/10 Excellent

Dariusz

Stayed 7 nights in Mar 2023

10/10 Excellent

Rowan James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a pleasant port town. They provide a very nice selection for breakfast and the food in the restaurant is excellent. It has a calm relaxing ambience with a number of different areas to relax. The staff were all very friendly and helpful. The port is lovely to walk around and there are a number of good restaurants there as well. There was even some Nightlife in the port on Saturday.
Stayed 7 nights in Jul 2022
Response from Ophélie on Aug 8, 2022
The entire team of your Paradou Méditerranée hotel thanks you for this very good feedback. We are delighted to read that you particularly appreciated the kindness of our teams as well as the quality of our restaurant. We make it a point of honor to offer our guests a wide variety of fresh products so that you can start your work or vacation days in the best possible way! Looking forward to seeing you again, I wish you a very beautiful day

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place!
What a little treasure!! The hotel is small enough to get a personalised service yet big enough to have all amenities you need! It is a very short walk away from the port where you'll find all the restaurant, and just 6min walk from the nearest grocery shop. Their pool is VERY clean and the staff really friendly! I would definitely recommand it to anyone
Stayed 2 nights in Jun 2022
Response from Ophélie on Jun 16, 2022
Hello, Thank you very much for sharing with us your positive impressions, memories and emotions following your stay with us facing the big blue. We are delighted to have created these unforgettable moments for you and hope to have the pleasure of welcoming you again very soon!

10/10 Excellent

hugh

Stayed 7 nights in Jul 2020
Response from La réception on Aug 19, 2020
Cher Monsieur, Un grand merci pour la note que vous nous attribuez. Nous sommes enchantés que vous ayez pleinement apprécié votre séjour. Au plaisir de vous recevoir à nouveau au Paradou Cordialement Fanny La réception

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, near the ocean. Quiet room but with obstructed view that was not mentioned in nour reservation
Stayed 2 nights in Sep 2019
Response from Alex on Oct 17, 2019
Thank you Robert for your comment.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, good parking and excellent service
Stayed 1 night in Jul 2019
Response from Alexandra on Aug 19, 2019
Thank you very much for your king comment. Best regards,

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Friendly
Stayed 1 night in Jul 2019
Response from a. Bottollier on Aug 2, 2019
Thank you Very much, Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Good location, staff is extremely friendly and plenty of parking space. Unfortunately wifi not working.
Stayed 1 night in Aug 2018
Response from Alice on Sep 29, 2018
Dear Anonymous, Thank you for sending comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The reception team, Alice. Best Western Hotel Paradou Mediterranee

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Usual Hotel in Saisson-les-pins
Staff is always welcoming and helpful!
Stayed 1 night in Mar 2018
Response from Alice on Apr 6, 2018
Dear Peter, Thank you for sending comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The reception team, Alice. Best Western Hotel Paradou Mediterranee

8/10 Good

Steven

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2017

8/10 Good

Steve, Hoylake, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in pleasant seaside town.
My partner and I had seen this hotel when we made a day visit to Sausset-les-Pins during a previous holiday and thought it would be a good place to stay. This time we booked a three-night stay and it certainly met our expectations. The hotel is just a pleasant walk of about ten minutes from the railway station. Sausset is situated on an attractive stretch of the Mediterranean coast and has the atmosphere of a small friendly town rather than a resort. We cannot comment on the hotel restaurant because we preferred the informality of the various little restaurants and cafés clustered around the harbour. We did have drinks from the hotel bar, which we could enjoy as we sat beside the pool. We would like to stay in this hotel again when we make our next visit to France.
Stayed 3 nights in Sep 2017

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Arsham, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxury trip in a not so luxury hotel
Perfect location for either relaxing, business, pleasure, etc. The breakfast of the hotel can still see some improvement comparing the price it has.

6/10 Okay

Gansbab, Birmingham

Liked: Staff & service, property conditions & facilities
Far away from Marseille but decent on its own
Would not recommend if this is a stop for visiting Marseille as it is a bit far away on road, but if that's not an issue, its a decent Hotel for the stay. Nice selection of eateries and shops at walking distance and Marina next to the Hotel for a peaceful walk in the eve in good weather. A nice small beachlet is also about 1km away for the little ones. Rooms could be cleaner though and the room we had was a tad smaller.

8/10 Good

Anastassia, moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with swimming pool
no frige in room nice view from the window many cafeteria nearby marina just in front of the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was adequate for our needs

2/10 Terrible

Joy, France

Disliked: Room comfort
Extremely Disappointed
We went for a two night stay in July. The air conditioning was terrible. The room never got below 80 degrees Fahrenheit during the afternoon or night. The bed was extremely uncomfortable. The town had some decent restaurants. We didn't eat at the hotel. We had to drive 20 minutes to find a beach with sand. Outside the hotel was what we would call a rocky shoreline...not a beach! The balcony was a three foot triangle area with one chair, directly above a tiled roof. The only positive thing about the room was the recently painted bathroom. We ended up leaving after only one night because it was too hot in the room to tolerate another night.

4/10 Poor

IDR

Disliked: Property conditions & facilities, room comfort
Great location - room was noisy and uncomfortable
The hotel is right by the seafront and the restaurant looks out over the harbour and Med. The room we had also had a partial sea view over the restaurant roof. 10 out of 10 for location. However - there was some kind of circulation system - not the room's aircon - that thrummed loudly during the night. Coupled with bouncy hollowfibre pillows and a lumpy matress we didn't sleep a wink all night. The door to the balcony didn't lock. It wasn't especially clean. On balance - one to avoid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory for our purpose
Very comfortable but we thought the breakfast was rather expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view and location. The air condition could be better.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Christelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très agréable séjour dans cet établissement. Le personnel est charmant. La chambre est propre, confortable et fonctionnelle. La cuisine du restaurant est très bonne. Je recommande vivement cet établissement.
Stayed 2 nights in Mar 2024

10/10 Excellent

Françoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oursinade
Stayed 1 night in Jan 2024

10/10 Excellent

CORINNE

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien situé et personnel très sympathique.
Stayed 1 night in Jan 2024

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Très bon séjour nous avons été surclassé pour notre chambre belle surprise .tres bon petit dejeuner et diner .personnel très agréable .nous recommandons
Stayed 3 nights in Dec 2023
Response from Naïs on Dec 10, 2023
Chère Sophie, c'est avec grand plaisir que nous lisons votre chaleureux commentaire. Nos sommes toujours soucieux de nos clients afin qu'ils puissent passer un séjour inoubliable chez nous ! Au plaisir de vous revoir à Sausset les Pins !

10/10 Excellent

Wilfrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Frederic

Stayed 1 night in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cher
Chambre très petite vue sur un toit.
Stayed 3 nights in Jul 2023
Response from Réception on Jul 22, 2023
Monsieur bonjour, merci beaucoup d'avoir partagé votre expérience. Peut-être avez vous réserver une chambre classique, nous vous rappelons que celle-ci n'ont pas de vue mer.

10/10 Excellent

Lars Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Fantastic hotel, nice personel, free parking. Amazing area
Stayed 2 nights in Jun 2023
Response from Réception on Jul 22, 2023
On behalf of the entire team, we would like to thank you warmly for your excellent comments and we are happy that you are satisfied. Looking forward to seeing you again soon.

10/10 Excellent

Aurélien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Réception on Jul 22, 2023
Nous sommes heureux d’apprendre que vous avez apprécié les qualités de notre établissement ainsi que le professionnalisme de notre chère équipe.

8/10 Good

Eric

Stayed 2 nights in Apr 2023

10/10 Excellent

Nathalie

Stayed 1 night in Apr 2023

10/10 Excellent

Franck

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bien
Stayed 1 night in Feb 2023
Response from Réception on Feb 23, 2023
Merci beaucoup pour vos excellents commentaires ! Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Prenez soin de vous !

8/10 Good

richard

Stayed 1 night in Feb 2023
Response from Réception on Feb 23, 2023
Nous sommes très heureux de lire que vous avez été très satisfaits de nos prestations et services durant votre séjour. Merci beaucoup et à bientôt !

10/10 Excellent

Serge

Stayed 1 night in Jan 2023
Response from Réception on Jan 24, 2023
Monsieur, nous sommes heureux de voir que votre séjour ai été à hauteur de vos attentes, et nous serons ravis de vous accueillir de nouveau.

10/10 Excellent

Verified traveller

Très bien, une vue exceptionnelle face à la mer 😊
Stayed 1 night in Dec 2022
Response from Réception on Jan 24, 2023
Madame, Monsieur, nous sommes heureux de voir que vous êtes satisfait de votre passage chez nous. A très bientôt.

10/10 Excellent

PATRICK

Stayed 1 night in Dec 2022
Response from reception on Jan 2, 2023
Bonjour, Nou vous remercions pour votre avis, et nous serons heureux de vous accueillir de nouveau.