6/10 Okay
Jonathan William
Travelled with family, Travelled with partner
Apr 18, 2024
Liked: Cleanliness, property conditions & facilities
When checking in there were no issues. Moises was very informative and helpful and ven assured that my request for a microwave was fulfilled in a timely manner.
The room was beautiful and clean. The housekeeper, Nitza, was very thorough when cleaning and assuring that we received anything we were needing. She even brought more shampoo expeditiously.
Some concerns were the vallet parking. You are forced to use this service if you have a car rental needing to be parked. The amount of time you have to wait for your car is a while. I even attempted to call in advance, but the button for vallet parking in the in the rooms line seems not to work. Also, there was a vallet workers was very unprofessional and created a bad experience for me as they were being homophobic towards me and my spouse. They have made comments on numerous occasions. There was even an issue where they didn’t put our room number down for the vallet parking and I had to bring this to the attention of the front desk for them to correct this.
Another experience that was kind of offputting was ordering from the comedor restaurant downstairs. I ordered 2 comedor burgers well done and when I received it, it was burned. When brought to their attention they offered to remake them but even then they were burnt again. The following day when we went for drinks the staff just gave us looks due to the previous day issue with the burgers. Besides these things the experience was ok.
Jonathan William
Stayed 6 nights in Apr 2024