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Reviews of La Cartuja

3 out of 5
La Cartuja
Leonidas Plaza 170 Y 18 De Septiembre, Quito, Pichincha

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 61 reviews" "
Rating 8 - Good. 20 out of 61 reviews" "
Rating 6 - Okay. 13 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend So highly. From the start before arriving, to during our stay, and ease of check out the service was efficient, friendly, and just fantastic! Rooms clean, bed very comfortable and walking distance to everything a tourist needs.thank you to Patricio and Maria for friendly service and welcome.
Stayed 1 night in Jun 2023

6/10 Okay

Sarah Rachael

Travelled with partner
Liked: Cleanliness, staff & service
Great staff. Would have liked a little more choice for breakfast
Stayed 2 nights in Apr 2023

4/10 Poor

joey

Liked: Cleanliness, staff & service
The room was very small I thought it was the size of a large closet
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small boutique hotel in popular residential area. Close to many restaurants and points of interest.
Stayed 1 night in May 2019

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms in the main part of the building are pretty. Clean and nice bathrooms. Hotel is not on a busy street. In walking distance of nice restaurants and bars. Staff all friendly and accommodating to quests needs.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little oasis of calm in the bustling centre of the new town in Quito
Stayed 1 night in Apr 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, friendly staff in old-style hotel
We spent 4 nights here. The staff were excellent and very helpful and friendly and the property, although old, was clean. At first we had a very spacious room but unfortunately we asked to be moved to another room because of noise such as air-con or pump or generator (?) throughout the night. But they moved us without a problem. Otherwise it was pretty quiet at night. We also found the location to be a little inconvenient as we had to get taxis most of the time to go where we wanted. We had been told by a few people that walking around the streets at night was a bit dangerous, and as there weren’t restaurants close enough to walk to safely, taxis were the way to go.
Stayed 4 nights in Mar 2019

10/10 Excellent

Sabin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
I stayed at La Cartuja for a week, while on a business trip. La Cartuja started to feel like home. I talked to all the people that worked there, who would ask me how my day went. My room was very large with 2 beds and a fake fireplace. The beds were well-made and comfy to sleep on. My room was right next to the lobby, which made it a little loud (buzzers and people in the hallway). The room could also be a little cold at night with the tile floors, so bring some socks and a sweater! The big bummer was that the Internet didn't work that well in my room. That meant that I often used my phone to hotspot or call abroad. Breakfast was decent with eggs (made fried/scrambled), toast, fruit, and some yogurt and granola. There was always fresh juice and coffee/tea. The location was pretty good. The hotel's right next to the Ecuadorian national museum. It's a 15-20 minute walk from the heart of La Floresta and about 10-12 minutes from La Mariscal. The only thing is that it's not super safe to walk at night, so in the evening I primarily got around by taxi. Overall, a great place to stay when looking for something a little low-key and homey.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located but in a nice quiet spot with a lovely outlook. The only thing I can fault is that the hot water in the shower was tepid at best.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and large rooms
The staff are amazing and will go out of their way to support you. The room was clean and the shower had plenty of pressure and hot water. The location is close to a supermarket and restuarnts but ask for directions
Stayed 2 nights in Mar 2018
Response from La Cartuja on Apr 3, 2018
Dear guest, This feedback inspires all of us to keep working even harder to do even better. If you come to Quito again you know where we are, all the best

10/10 Excellent

Julia E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

6/10 Okay

Mark N

Liked: Cleanliness, property conditions & facilities, room comfort
THIS sleepy nice old style hotel, with a nice courtyard was not your typical hotel. 1st they are understaff, they are trying to save money. they have 1 cook who is also a waitress and house keeper. they have a owner who comes over maybe everyday with a baby , sits around and feeds baby and does not work, there are no male security guards at nite. not one. they dont even have cold beer or nice wine for sale. The word on the street is they are some kind of Christian Group with Gods money and running a hotel. I will never stay there again. any christians wanting to stay there well come on down and check in.
Stayed 3 nights in May 2017
Thanks for your comments we will take into account your words, and thank you for visiting our hotel, we hope to have it in a future in the Cartuja

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent, but overpriced for size and value.
Conveniant area to stay. Friendly staff, but the female manager needs some training in customer relation skills. The rooms are tiny, and the rates too high because of that and for what you get.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Cartuja stay
Staff went out of their way to make our stay as comfortable as possible. Helped us out after we were drenched in a Quito thunderstorm.

8/10 Good

SOFIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rebecca, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely small hotel with good welcome.
I had been awake and travelling for more than 24 hours when I arrived late at night. Once realising google maps wasn't quite accurate and it was a bit further along the road the reception staff greeted me nicely. He knew my name (on the booking I said I would arrive late) and was welcoming, he also spoke some English which is helpful. The room was exactly as in photos, very clean and cosy, the whole hotel was beautifully designed. I believe it used to be an embassy building so has a safe gate at the front. They were happy to store bags after you checkout so you can go site seeing (walkable distance) and helpful with maps and directions/bus routes. The breakfast was a bit minimalistic (eggs some toast a small plate of fruit and coffee tea and juice) probably the only downside.

8/10 Good

John B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget choice.
Reasonably close to the tourist precint - a 10 minute walk or a cheap three minute taxi ride. Rooms comfortable but a bit chilly. Miguel and the staff were very helpful. If you need a driver to get you to the sights, ask for Luis. As this is basically a three star option it lacks the facilities we usually have a higher star hotels. However, for three stars this is pretty good!!!

6/10 Okay

Rick, florida

Liked: Cleanliness, staff & service
high price, low amenities
The problem was bad wi fi, tv not working, breakfast minimum and I paid more than any hotel in ecuador. Room dated but clean, management friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice spot.
Lovely converted mansion with a courtyard in a convenient neighborhood. Overall clean with hot water but spotty wifi. TV screen was small and didn't immediately work (the onsite technician needed to be alerted). Breakfast was delicious. Service was excellent. Next to the foreign consulates.

10/10 Excellent

Marie, Los Angeles County, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Cartuja Top Notch!
What a wonderfully convenient neighborhood, close to the big museum and Casa Cultura (a must-do, free admission and really top-notch), and the park with art shows on weekends, three blocks from in-town artesan's market, and close the some of the bigger, more touristy-hotels if you need a "fix" in one of their bars. La Cartuja staff outstanding- friendly, kind, completely helpful with everything requested. The rooms just right for the price, and a comfy living-room/library style public area, not to mention the garden. We were only there for three days, and busy all the time, but when we come back Cartuja would be our first choice as a base for a longer visit to the region!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It is not an extravagant hotel but who needs luxury anyway. For the price it is excellent, so is the location and the staff. Highly recommended.

10/10 Excellent

Joetalks, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER SERVICE FOR THE PRICE
These guys give you a hilton service plus with a 66 motel price jajaja Nice stay with no hesitate good location

6/10 Okay

Sarah, Sydney

Liked: Cleanliness, room comfort
Nice, quiet little hotel in a nice neighbourhood
I stayed at La Cartuja before and after an Intrepid trip, in a 3 different rooms. Room 6 was a double room over looking the street. Big window and a comfy double bed, tv and lounge chair. Shower was good too. Room 8 was a twin room over looking the back garden - nice large windows. In both these rooms the wifi wasn't strong, so if you need to research or work, you'd need to go downstairs to the breakfast area. Room number 2 on the ground floor had the best wifi signal - again, comfortable beds, nice shower with ok pressure and warmth. TV didn't work in this room during my stay. Breakfast is scrambled eggs, toast, a few pieces of cut fruit, juice and tea & coffee. Filtered water is available at all times in the breakfast area. Staff were lovely, and mostly helpful. If my Spanish was better it would have been easier to communicate with some members of the staff. FYI - this area on the weekend is pretty quiet. There is a McDonalds and KFC nearby, and a Sweet & Coffee shop too. Many more food options on the weekdays/nights. Not a lot of brochures on tourist options, ask the staff for their help.

8/10 Good

Dela, Anchorage, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value - great location with good price.
I was very pleased that the staff spoke English, as I don't speak Spanish. They sent a driver to pick me up from the airport on my arrival and arranged for him to take me back to the airport for my departure. I was especially pleased to be able to check in right away (at 9am) instead of having to wait until later in the afternoon, which allowed me to sleep off my jet lag. Breakfasts were not fancy but delicious, plenty of hot water for a shower. One staff member gave me a map of Quito and some suggestions on things to do (and how to get there) and places to eat. My only complaint might be the street noise (including occasional sirens) I heard even though I had the room upstairs facing the courtyard. But for my 2-day stay, this was a great choice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Friendly staff - plus spoke English well which was a bonus! Went out of their way to make sure I caught a reasonably priced, but safe cab to my next hotel. Then, when the cab driver was unsure of the location they phoned the next hotel to get exact directions. Very helpful. Room was basic, but the staff and the communal areas made up for it.

6/10 Okay

Heather, Sydney

Liked: Cleanliness, property conditions & facilities
Nice Clean Hotel but
This hotel is nice and rooms are clean. Staff are somewhat friendly depending on who you are dealing with. I was looking for a laundry and asked the lady at the reception desk her response was 'we don't do laundry service you must go outside the hotel' I said i understood and could she recommend one she responded saying 'just walk outside the hotel and you will find one somewhere'. That was disappointing although later that evening I asked the gentlemen at the reception desk and he gave me a recommendation and an address. My other problem was late check out. Even for 2 hours extra they will charge you 50% of a one night stay. Disappointed. I probably wouldn't stay her again myself as I think you can find better bang for your buck as well as better service elsewhere.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, it's clean, safe, good location, near McDonald's for late night snack, $3 taxi to old town, near market. Complete breakfast, good, pleasant service.

10/10 Excellent

Linda, Lafayette LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming small hotel walking distance to Old Town
We had a lovely stay at this very nice hotel. It was within walking distance of the Old Town, and very close to the National Museum. The decor was charming, and the staff was extremely helpful in terms of telling us where to get various items of interest and suggestions of where to go. The "continental" breakfast was basically a full breakfast with eggs, toast, fresh fruit, juice and coffee. Free Wifi too. The room was quiet and clean. We booked this based on good value for the money and on reviews from other Expedia members--great choice!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, neat, friendly hotel in La Mariscal
Hotel La Cartuja is a wonderful place to stay!!! The hotel has beautiful architecture and wonderful, helpful staff. They served an amazing breakfast, and were always willing to help with calling taxis, general city information, etc. The room was clean, comfortable and spacious. The hotel is located on the edge of La Mariscal, about a five-minute taxi ride from the center of La Mariscal, but I preferred this location to being in the "heart" of La Mariscal, and felt very safe.

8/10 Good

David, Nelson, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Basic Accommodation
Great. Secure.

8/10 Good

Joyce, Rockport, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price.
Everyone was so nice and the desk clerk so sweet and helpful. The building, dining room, courtyard and room were simple with almost art deco furniture reminding me of of a European pensione. Very CLEAN! Internet very strong (+ free use of their computer). Cold water dispenser to refill your water bottle; hot water dispenser for tea at-any hour. We went to Cotopaxi for a couple of days and stored our luggage and my laptop (in their office safe) there which was so convenient. The Cultural Museum is a long block away. I felt safe there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located, nice, cosy and calm
it's a real plus to have a quiet and nice hotel in Quito nearby the Mariscal and just in between the 2 main touristic areas of Quito. The breakfast is just a bit too "light" but the rest was just perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming hotel with excellent internet
we stayed here for three nights and really loved it. It is in a nice neighborhood next to the French consulate. The breakfast was excellent, the staff spoke english and were very caring (we have a one year old child), the internet is really fast and there were no hiccups during our stay, the hot water was good and had really good pressure. The courtyard is really charming. They have a hot water machine so you can make your own tea/coffee any time of of the day.

4/10 Poor

K Laura, Virginia, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hot Water Problems
The bedding was tired-looking with old stains still visible. The hot water was barely warmer than the cold. The staff was very kind and helpful.

4/10 Poor

K Laurie, Virginia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hot water inadequate
Barely lukewarm water in shower. Bedding looks tired and stained. Staff was kind and helpful.

10/10 Excellent

Simon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover in Quito
Two nights spent here either side of a tour. I was impressed with hotel factoring in the location, customer service and price. It may not be the most bling hotel but it has charm and character...

8/10 Good

pinktravelgirl, Victoria, BC

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, decent place
According to our tour guide there are much cheaper places to stay but La Cartuja was clean and has a great location (less than a block to the national museum, not too far to Old Town-a $2 taxi ride! And we walked back and forth to Plaza Foch which seems to be THE place to hang out in Quito). I wouldn't walk around the area at night if I was alone, but taxis are so cheap it's not a big concern. They were unhelpful about extending our check out time to 3:00, we paid an extra $10 for the late check out so we could shower before heading to the airport.

6/10 Okay

Carlos, Seattle

Liked: Cleanliness, room comfort
Good but too expensive
As far as hostels are concerned, the hotel itself was quite good (opposed to a regular hotel), good room (no central heating for cool Lima), clean, good beds, secure, good "included breakfast," etc. However, it was the most expensive of all of the hostels we used. In fact we discovered a suite hotel a stone's throw away offering more for less money so we were bummed out about what we paid. The location is problematic: far from the historic downtown and not close enough to the tourist district which still requires a 20 minute walk. On the positive side re location, the hostel is a 5 minute walk to the giant Casa de la Cultura national museum worth a visit as well as an artisan market, and if you're into American styled fast food (we were not) there's a McDonalds and a KFC a couple blocks away though we enjoyed some excellent meals at the Hilton Colon also nearby.

8/10 Good

Jose Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción
El hotel es bonito y las personas que atienden son muy amables. Creo que hubo un error pues cobraron el 12% de IVA a pesar de ser turistas.
Stayed 1 night in Apr 2023

8/10 Good

Beatriz, España

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó La localización, el edificio y habitaciones acogedoras y el desayuno es excelente. Trato amable de los empleados del hotel. No me gustó que no encontraban mi reserva a pesar de haberles enviado un email con antelación y que nunca respondieron. También nos dieron una habitación muy ruidosa la primera noche y fue imposible dormir. Nos cambiaron al día siguiente sin ninguna pega.
Stayed 2 nights in Nov 2019

8/10 Good

Milena, Quito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio todo, pero no tenía ni una botella de agua para bienvenida, tampoco tenía secadora de cabello
Stayed 1 night in Jul 2019

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquillité à deux pas de ce qu'il faut visiter
Hôtel charmant à côté du Quito colonial. Petit déjeuner dans le jardin. Pas de bruit. À côté de l'ambassade de France. Dimple mais suffisant. Personnel très serviable. À recommander
Stayed 2 nights in Dec 2017
Response from La Cartuja on Jan 17, 2018
Thanks very much for your coment. See you the next time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel muy cómodo y bien ubicado
Habitación muy limpia y cómoda, ducha excelente y buen desayuno. Personal amable.

10/10 Excellent

Min Foong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly hotel near casa de la cultura.
Friendly and helpful staff. They prepare also breakfast if you have to leave early. Good location to Metrobus as well as museums. Restaurants close by. Small garden inside the hotel.

8/10 Good

Luis Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Niklas, Gothenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Quito
Stayed at La Cartuja for three nights and me and my girlfriend only have good things to say. Clean and fresh, Wi-Fi worked in our room and the staff was great, they all spoke great english and was very helpful.

6/10 Okay

LILIANA, VENEZUELA

Liked: Cleanliness, property conditions & facilities, room comfort
EXCELENTE PERO EL DESALLUNO NO VARIA
TODO BIEN PERO EL DESAYUNO NO ES VARIADO TODOS LOS DIAS EL MISMO DESAYUNO, PERO EL RESTO EXCELENTE.

8/10 Good

CARLOS, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente alternativa de costo moderado
Buena ubicación y muy buena atención. El desayuno sencillo pero agradable. El hotel está ubicado a minutos a pie de la Av 6 de Diciembre y la estación Ecovia Casa de la Cultura desde donde conectas del Sur al norte de Quito en resumen una buena experiencia