View from property
Check availability

Reviews of Casa San Marcos

3.5 out of 5
Casa San Marcos
Junin E1-36 Y Montufar, Quito, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 92 reviews" "
Rating 8 - Good. 21 out of 92 reviews" "
Rating 6 - Okay. 2 out of 92 reviews" "
Rating 4 - Poor. 0 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sridhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintenance and converted property. The only issues were the absence of room service and bathroom (could be a little clean/or modernized).
Stayed 2 nights in Mar 2024

10/10 Excellent

Digger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel this is. Full of fabulous artefacts, and antiques. The room was spacious, very clean and just relaxing. The staff were always helpful. A great breakfast, great view from the room, and exactly the type of place I love to stay at.
Stayed 3 nights in Jan 2024

10/10 Excellent

Diedre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Casa San Marcos! The hotel is a gem, historical, and interesting as a building, spotless and clean with a lovely breakfast room. The service was wonderful. The hotel is very safe and secure and you can easily walk around the Old Town from here. At night, there are several restaurants within a block so you can go back and forth safely. We loved looking at the statue from our window. If good luck brings us back to Quito, we will stay here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Carol

Stayed 2 nights in Nov 2023

8/10 Good

James

Stayed 2 nights in Nov 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff n service with a very clean an hygenic spacious room. Located in a safe an quite area. Close to all the historical sites n main square, a short walking distance. I highly recommend this hotel to any one who will go to visit Quito as I too will go back n create more memories of this wonderful city
Stayed 4 nights in Jun 2023
Response from Lisset on Jul 26, 2023
Thank you so much fo your review , it was a pleasure to serve you. We hope we will see you again on the future,Best wishes

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning property filled to the brim with gorgeous curated antiques unlike any place I’ve stayed before, with a sense of interior design that surpasses many of the world’s best hotels. Add to that a wonderful staff and beautiful views. Just a five-minute walk from the square but so remarkably quiet setting. Truly an unparalleled experience!
Stayed 2 nights in May 2023
Response from Lisset on Jul 26, 2023
Thank you for your review on our property, every guest that comes here, we wish he feels at home, we feel quite happy that you had a good experience on our patrimonial city. We wish that in your travels you have a great experience.

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic aspect of this boutique hotel, the art, the owner—who took time to unexpectedly walk around Old Town with us, the helpful staff and the nice breakfast. Cozy place, comfortable public areas. Beautiful antiques. Very welcoming.
Stayed 2 nights in Jan 2023

10/10 Excellent

Dinesh, Cranbury

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experiece to stay in a boutique hotel with only 10 rooms whic was very well maintained. We stayed in Galeria Mirador room and loved the view of Panecelio. It had beautiful antique furniture and paintings, felt like we were transpoted to 300 yrs back in time. The owner was very courteous and took us on a tour of the history of this place. The service, David was great. The breakfast was home cooked and was awesome. Its located close to the city centre and very convienient. Our stay was an amazing experience.....
Stayed 1 night in Dec 2022

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historical building, wonderful staff friendly and kind! Excellent location!
Stayed 2 nights in Oct 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a historic gem!
Stayed 2 nights in Oct 2022

10/10 Excellent

Tatiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was just wonderful. The property is very well located close to the Quito Historic Center. Everything is walking distance. We are a family with two kids and could not have picked a better place to explore Quito. Thank you!
Stayed 2 nights in Jul 2022

10/10 Excellent

sharona

Stayed 4 nights in May 2022

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really impressive with amazing work of art. The owner Mayra and the employees like Santiago made our stay marvelous, so attentive in every aspect, always caring for our comfort and helping in every way. i would recommend this place without a doubt. it is 5 stars all the way
Stayed 2 nights in Jan 2022
Response from a on Feb 1, 2022
Mil gracias Kimberly, para nosotros fue un verdadero placer el atenderlos, nos encantó los compartiros nuestra historia y nuestra casa. Confiamos que podremos verlos en el futuro.

10/10 Excellent

Raeph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from m on Feb 1, 2022
Mil gracias Raeph, que se puede decir a tan hermosas personas como ustedes, que confiamos en volveros a tener con nosotros y compartir tan gratos momentos.

10/10 Excellent

Marina

Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I planned a 2 night stay at Casa San Marcos in Quito on the 11th and 12th of June 2021. We had 2 rooms as I stayed with some friends. Our stay was uncomfortable and I would not recommend this hotel for any future business. We showed up, dropped off our luggage and went to dinner. For perspective, I travel to other countries several times a year and understand the importance of comfort and customer service. Dangerous conditions and extremely sensitive antiques: The hotel is littered with seemingly expensive pieces of furniture, paintings, and other antiques. We stayed in rooms 1 and 3. Room 1 had a very heavy room divider and there was only a short distance between it and the bed for access to the room. This piece was not placed in a safe location and after it was inadvertently touched, it fell and could have injured me or any tenant severely.. The hotel was adamant we need to pay $80 cash for this piece, but was unable to place it on a credit card or deliver an invoice. Reportedly this several hundred pound piece of furniture is worth $3000 and the damage we caused was a reported $80, but after discussion, Paulina was able to lower this to $40. This inconsistency and her aggressive style started the discomfort that followed. Accountability and hotel leadership, doesn't exist. We left the hotel in the middle of the night, scared what could follow up after a spending a night here and the charges , they can come up with. So please choose a different hotel.
Stayed 2 nights in Jun 2021

10/10 Excellent

Dr.Pimentel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderfully quaint hotel this was! Antiques at every turn and the service was exceptional. The rooms where large and it felt like a step back in time. I highly recommend this place. Perfectly located within minutes of walking toward downtown.
Stayed 5 nights in Dec 2019

6/10 Okay

Shelagh

Liked: Staff & service
Attic room
1 st night we were in the attic my husband hitting his head on the rafters but they changed us the next night to a better room. Staff very pleasant
Stayed 2 nights in Feb 2020
Response from Staff on Mar 16, 2020
Dear guest we loved having you visit, we hope to be part of your unforgettable experience during your stay in Quito, thank you very much for your comment that will help us improve, remember that this is your home and you can come back whenever you want, thanks for choosing us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is steeped in history and charm. Quiet and comfortable.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

MaryA, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a treasure! It is a converted private home with spacious rooms and common area. The hotel is decorated with colonial antiques, religious paintings, and decorative doors. Each room is unique and I had to take a video to capture the full beauty of my room. Ideally located in Old Town on a quiet street and the staff are extremely helpful.
Stayed 2 nights in Jan 2019
Response from Mayra Ribadeneira on Jan 29, 2019
Dear Guest Thank you very much for your good comments, we appreciate your appreciation for art and colonial antiques that is what characterizes Casa San Marcos, thank you very much for choosing us ,and we hope that in your next visit to Quito we will be your first choice. Best regards

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Gerencia on Dec 14, 2018
Gracias por su comentario

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecuadorian excellence
This was one of the loveliest hotels that we have ever stayed. It is exquisite in its art covering every wall, nook and cranny. The employees are so proactively helpful and the cooked to order breakfast was wonderfully served in a vine covered outdoor space.
Stayed 3 nights in Oct 2018
Response from Gabriela on Nov 26, 2018
Dear guest thank you for your comments, and thank you very much for sharing your experience in Casa San Marcos, We hope to have the pleasure of having you back with us in this your home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, nicely furnished, and the historical ambience was great. The staff made the whole experrienc e excellent. From the kitchen staff who served a deo89c89us breakfast every j9rhi8hgk and took the time to talk to us about their city and its delights, to the desk staff who also arranged transportation for us with knowledgeable guides and drivers. We met the manager several times and she was a delightful person.
Stayed 10 nights in Oct 2018
Response from Casa San Marcos Hotel on Oct 14, 2018
Dear Friends Thank you for your visit to this house in the city of Quito, it will always be a pleasure to serve you as you deserve and do not hesitate to recommend your friends or family as they will have a special discount. Wishing you success we always say goodbye May God bless you always

8/10 Good

Denis, Osoyoos, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was more than accommodating, they arranged excellent tour guides and made sure our expectations when picked up by taxis was explained. Breakfast was very good. Nice quiet hotel and felt very safe.
Stayed 6 nights in Oct 2018
Response from casa san marcos on Oct 14, 2018
Dear Friends Thank you for your visit to this house in the city of Quito, it will always be a pleasure to serve you as you deserve and do not hesitate to recommend your friends or family as they will have a special discount. Wishing you success we always say goodbye May God bless you always

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is beautiful. Like staying in your own private museum. The breakfast area is gorgeous and rooms are big and tastily decorated. All staff was wonderful and they even upgraded us to a bigger room because we were traveling with a baby. My only recommendation is to change the system to notify someone is at the door. Guests are not provided a key of the hotel front door and they have to ring the door to be let in. That's understandable, they want to make sure the hotel is secure. But we could hear the bell ringing
Stayed 2 nights in Sep 2018
Response from administracion on Oct 2, 2018
Dear Sirs Thank you very much for your visit to this your home and we appreciate your comments that we will study them to put them into practice. We hope to see you again in this your house in the city of Quito, where you or your recommended ones will always be welcome always at the orders we say goodbye until next time

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Casa San Marcos
What a beautiful property! The staff were excellent, the food was delicious and the beds were incredibly comfy. Located in a very good location as well which made our stay even more memorable! Overall, it was a great stay!
Stayed 1 night in Jul 2018
Response from Daniel González on Aug 21, 2018
Thank you so much for this review, we are very glad by your kindness and grateful for letting us being your host in Quito city

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and location. Staff extremely helpful and accommodating. Great breakfast. Only problem was sound-doorbell rang at 7am each of 5 mornings of our stay. Sound insulation was poor as well. Could hear talking, laughing, walking overhead at all hours.
Stayed 6 nights in Jun 2018
Response from Hotel Casa San Marcos on Jul 5, 2018
Dear guest We greatly appreciate your comments that help us improve and take the necessary actions to improve our service. Thank you for your visit and in the hope of being able to return to serve you in this your home in the city of Quito we said goodbye again thanking you for your help regards

10/10 Excellent

CML, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Hotel Casa San Marcos is located on a quiet street in Old Town, Quito. It's close to great restaurants, the beautiful churches, and wonderful squares and attractions. We will stay here again in the future.
Stayed 7 nights in Jun 2018
Response from Hotel Casa San Marcos on Jun 26, 2018
Dear Sirs Thank you for your kind comments that help us improve and keep working, we hope to have you back in your home in the city of Quito. thanks and see you soon

10/10 Excellent

Terri&Mark, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful place to stay while visiting Quito. The history, art, antiques are beautiful. The rooms are clean and the food is delicious. But most importantly the entire staff was knowledgeable, kind, and friendly. Our guide, Giovanni, that the San Marcos helped arrange became like an old friend. He shared his knowledge of Quito while driving us to the various sites to see. We thank all who helped make our stay so enjoyable.
Stayed 2 nights in Jun 2018
Response from Hotel Casa San Marcos on Jun 26, 2018
Dear Sirs Thank you for your kind comments that help us improve and keep working, we hope to have you back in your home in the city of Quito. thanks and see you soon

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verty comfortable with great staff.
Great location, very comfortable with great staff. Beautiful historic home converted to hotel.
Stayed 4 nights in Jun 2018
Response from Hotel Casa San Marcos on Jun 26, 2018
Dear Sirs Thank you for your kind comments that help us improve and keep working, we hope to have you back in your home in the city of Quito. thanks and see you soon

8/10 Good

CC, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with extremely helpful staff. This is a strong value for the price. Glad I chose it. The rooms are filled with antiques and feels very luxurious in the shared areas especially. We stayed in the attic room that felt a little awkward in its configuration - but also had cool aspects to it, such as a skylight. Very walk-able to the sites of the old town.
Stayed 1 night in Jun 2018
Response from Casa San Marcos on Jun 9, 2018
We estimate your comments that help us improve every day we hope to be able to have them again in this house

10/10 Excellent

Ming Hung C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in Quito
The staff are super friendly and helpful. The hotel is a historical building with so many delicate decoration. In the dinning area and some rooms, you can have a good view of the Panecillo.
Stayed 2 nights in May 2018
Response from Daniel González on May 22, 2018
Thank tou Mr Hing, it was a pleassure have you here two times, we know that you appreciate the house and our staff. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staff was very hospitable and helpful. Satisfied with hotel's location too. Only issue was street noise woke me up one night at 4am and couldn't get back to sleep for an hour or so.
Stayed 4 nights in Apr 2018
Response from Daniel González on May 12, 2018
We will never get tire of thanking all of our guests for the appreciation of our staff service, which is one of our greatest plus accompanied by a good location in the old town. We hope to see you again. Best regards.

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short overnight stay
Efficient late night check in. Service was excellent with good morning breakfast. Airport shuttle available for purchase was on schedule. Would definitely stay there again.
Response from Daniel González on Apr 28, 2018
Thank you for your honestly comment, We know that all our guest apreciate the service in the hotel, also is nice when persons like you value our effort to be efficient with the purpose of helping to fulfill their itineraries

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Daniel González on Apr 17, 2018
Thank you for this great rating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, very attentive and helpful and great location.......not too liud
Stayed 3 nights in Mar 2018
Response from Daniel González on Apr 2, 2018
Dear, thanks for rating our quality of service, it is the perfect complement to our beautiful house

10/10 Excellent

Sue, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa San Marco was an amazing place to stay, so filled with history and beautiful antiques The staff where very helpful and friendly The only downside was no jug for hot water in the room although they would get you teas etc if asked We loved our stay
Stayed 4 nights in Mar 2018
Response from Daniel González on Apr 2, 2018
Thank you for your comment and your kind appreciation of our service; We usually deliver hot water for consumption at that moment, but as you can see, we are always willing to carry an additional jug when our guests request it.

10/10 Excellent

Rhonda, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Colonial Casa in historical center of Wui
Lovely old colonial casa with individually decorated rooms in period style. Bed very comfortable. Staff very accommodating as I had mild altitude sickness and they provided late check out and coca tea. Breakfast (included) was ample and delicious.
Stayed 2 nights in Feb 2018
Response from Daniel González on Apr 2, 2018
Thank you for your kind comment, we understand that the issue of the altitude of our beautiful city can affect some people, it is a pity to stay in bed having so much to know in our neighborhood and the old town, the least we can do is to encourage our Guests so they can explore and enjoy their visit.

10/10 Excellent

Marc, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fabulous museum of a hotel.
It’s near all the cool places in the old historic city. You could spend all day exploring the antiquities of this very intimate hotel. Breakfast is lovely. This place is a gem.
Stayed 3 nights in Jan 2018
Response from Daniel González on Apr 2, 2018
Thank you very much for your comment. All around the old town is full of wonderful places to visit and discover, Casa San Marcos, our neighborhood full of tranquility and places of interest, is definitely part of it. Thanks for your visit

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming small hotel
Great location in old city. Good breakfast. Not very well set up for other meals.
Stayed 2 nights in Jan 2018

10/10 Excellent

Ken, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Historic District
It is a lovely hotel in an old mansion in the historic district. While it does not have the same level of creature comfort as a modern luxury hotel, it does give insight into the luxury of 150 years ago - and isn't that why you are visiting an historic district. The staff were very friendly and eager to go out of their way to be helpful. I suspect the number of stars this review generates underestimates our opinion of the hotel.
Stayed 4 nights in Jan 2018

10/10 Excellent

phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really liked the location, the friendly staff, and the facility itself. I would stay there again for sure.
Stayed 4 nights in Jan 2018

10/10 Excellent

Dr Stu, Newton MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funkybold hacienda in historic downtown
Nice location to meander old Quito. Good free breakfast.
Stayed 1 night in Jan 2018

10/10 Excellent

Haiying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel
Loved this hotel. It is beautiful inside and have so much history and antique decoration and furnitures in the hotel. The staff are friendly and tentative. So close to the old town as well. Highly recommended.
Stayed 1 night in Jan 2018

8/10 Good

Raj, Fremont, CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel/Inn!!
We thoroughly enjoyed our stay as the Casa San Marcos. The staff was friendly, helpful, courteous and very responsive to our needs/requests, including going out of their way to arrange a visit to Otavalo for us. The hotel is a very unique charm and character and it felt we were a part of a historic 200 year home. The property is undergoing renovation so some improvements are be made. Located in Old Town Quito. Great choice to stay.
Stayed 5 nights in Dec 2017

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
History and friendliness in Centro Historico
What a fantastic and unique hotel in the historical area. The concierge Stephanie explained the history of this 300yo hotel as she gave us a guided tour and we were fascinated by the art collection and curios on display. All of the staff were extremely friendly, polite and helpful. They also gave us excellent recommendations - which sites to visit (even giving us a map and lending us an umbrella), a great bar/restaurant to try - Santa Rosa Cerveza Artesanal (a spot on recommendation it felt just like home & they had great beer & food, thank you I've forgotten the gentleman's name sorry) and which beer to try in the hotel bar. There were great views of the Virgen de Quito from both the hotel bar and our room, El Altillo. The only downside was unfortunately the raked ceiling in our room was too low for my 183cm partner and there was a slight privacy issue with this room for us to feel completely comfortable. Otherwise, everything was fantastic and we would highly recommend Casa San Marcos to everyone.
Stayed 1 night in Oct 2017
Dear Mrs Zoe thank you for all the details in the comment, we like the way you explain how helpful is all our team about what to do or what to see because we try that everyone of our guest take the best experience in the Quito; im sorry for the problemwith the ceiling that in fact we advice on our website to our costumers to avoid this problem, it was a shame that for the moment we couldn gave you an upgrade because we was fullhouse. Thank you agian for yoour honesty and kindness Best regards

10/10 Excellent

charlie, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oozes with atmosphere!
The interiior of the property is museum quality. Feeling is really special. Service was great as well!
Stayed 3 nights in Oct 2017
Response from Daniel González on Nov 29, 2017
Dear Charlie, thank you for all this details that absolutely help us to improve our service, we are always trying to do it better. About our house is nice that everyone confirm the impresion of being inside a museum, is our goal that all our guest apreciate all the house details, and of course our service