All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 644 out of 1001 reviews" "
10 - Excellent
644
Rating 8 - Good. 275 out of 1001 reviews" "
8 - Good
275
Rating 6 - Okay. 45 out of 1001 reviews" "
6 - Okay
45
Rating 4 - Poor. 17 out of 1001 reviews" "
4 - Poor
17
Rating 2 - Terrible. 20 out of 1001 reviews" "
2 - Terrible
20
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Louay
May 6, 2024
Louay
Stayed 1 night in May 2024
Response from François Lamarre, Rooms Division manager on May 7, 2024
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
8/10 Good
Francine F
Travelled with family
Apr 17, 2024
Liked: Staff & service
Entrance hall and elevator
Francine F
Stayed 1 night in Apr 2024
Response from François Lamarre, Rooms Division Manager on Apr 18, 2024
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Shower wasn’t working properly. Food is mediocre at best.
Paul
Stayed 1 night in Mar 2024
Response from François Lamarre, Rooms Division Manager on Mar 4, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We would like to know more about what you mean by "Mediocre food", as we never get such comments and there is absolutely nothing we can do if you do not provide useful details. As for the shower, it's important to contact the front desk as soon as you encounter a problem with one of your room's amenities. Once again if you do not ask for help, there is nothing we can do to help.
10/10 Excellent
Daniel
Feb 12, 2024
Daniel
Stayed 1 night in Feb 2024
Response from François Lamare, Directeur de l'Hébergement on Feb 13, 2024
Merci d'avoir pris le temps de partager avec nous vos commentaires sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et que vous séjournerez de nouveau dans notre hôtel lors de votre prochaine visite à Québec.
10/10 Excellent
Genevieve
Feb 4, 2024
Genevieve
Stayed 2 nights in Feb 2024
Response from François Lamarre, Rooms Division Manager on Feb 7, 2024
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
8/10 Good
Dennis
Feb 3, 2024
Dennis
Stayed 1 night in Feb 2024
Response from François Lamarre, Rooms Division Manager on Feb 7, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Bel endroit, confortable, le problème était l'entretien journalier, pas de balayeuse, aucun plancher nettoyé, entretien de la toilette pas fait el salle de bain fait une fois sur 3 semaines...
Beau et bon déjeuner.
Eric
Stayed 18 nights in Jan 2024
Response from Front Desk on Feb 4, 2024
Merci d'avoir pris le temps de remplir ce sondage sur votre séjour parmi nous. En effet, le ménage journalier est en fait un réapprovisionnement de la chambre (serviette et café). Pour un ménage plus complet, il faut avertir la réception. Nous sommes aussi heureux de lire que vous avez apprécié le confort de votre chambre. Nous espérons vous revoir lors de votre prochain séjour à Québec
10/10 Excellent
Simon
Jan 10, 2024
Simon
Stayed 2 nights in Jan 2024
Response from François Lamarre, Rooms Division Manager on Feb 7, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Jan 4, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next you visit Quebec City!
6/10 Okay
steeve
Travelled with family
Jan 1, 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
steeve
Stayed 2 nights in Dec 2023
Response from François Lamare, Directeur de l'Hébergement on Jan 3, 2024
Merci d'avoir pris le temps de donner votre avis sur votre récent séjour dans notre établissement. Nous aimerions en savoir plus sur les éléments qui ne furent pas à la hauteur de vos attentes. Nous travaillons fort afin d'offrir à l'ensemble de nos clients la meilleure expérience possible, et accepterons toujours les commentaires constructifs. Malheureusement, une note de 6 sur 10 sans justification n'aide d'aucune façon.
The room and building was clean. The room was overly hot and you can’t open the window more than an inch. Our room was facing the highway, so it was pretty loud with the window open and the lights from outside were very bright. The shower took forever to get at the right temperature. It was either ice cold or scalding hot. The heating/air conditioning unit in the room was LOUD and had to be turned off to sleep. The breakfast wasn’t that great, the coffee was horrible. I’ve had better stays at comfort inns. Probably won’t be returning to this location.
Stephanie
Stayed 1 night in Dec 2023
Response from François Lamarre, Rooms Division Manager on Jan 8, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We are happy to read that you appreciated the cleanliness of our installations, and sorry to read that you experienced issues with the temperature in your room. As per IHG standards, all of our windows have limiters that prevents them from opening more than 3 inches. It should still be possible to regulate the temperature within your room using the thermostat. The next time you experience such problems, do not hesitate to contact the front desk. Most of the time this kind of problems can be easily fixed by our front desk employees.
The hotel is located at about 15 min of Quebec City. For the night we spend at the hotel it was ok. The front desk was friendly, and helpful. In the morning I showed to the attendant a picture I took of the ants I found in the morning cause a chocolate wrapper my son had left on the night table. The breakfast was included but simple.
Monica
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for taking the time to review your stay in our establishment. We are happy to read that you enjoyed the friendliness of our staff. As for the ants the situation was resolved right after you checked out. We hope to see you again during your next trip to Quebec City.
This is a well located (close to bridges and major roads) site, it is very clean and quiet, the included breakfast was actually quite decent (great coffee) and it was easy to reserve. The staff was courteous and helpful; there is a cozy fire place as you come in to the lobby, much appreciated on cooler days1
Richard
Stayed 4 nights in Dec 2023
Response from François Lamarre, Rooms Division Manager on Jan 1, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the cleanliness and quietness of our installations, as well as the service offered by our employees and the breakfast served in the morning. We hope to see you again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Dec 29, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We are a little bit confused by them, as our hotel is far from being in the "Center of no where". We are located at the entrance of Quebec City, with easy access to all of the major highways. We are only 10 minutes away from the old town and are located near many of the biggest attractions in town.
Modern, clean room. Included breakfast had some options, was good. Location was good for us, very close to things but far enough that you’ll probably want to drive. Easy parking.
Tom
Stayed 2 nights in Dec 2023
Response from François Lamarre, Rooms Division Manager on Feb 7, 2024
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the quality and cleanliness of our installations as well as the breakfast served in the morning. We hope to see you again the net time you visit Quebec City!
10/10 Excellent
Myeongyeon
Dec 27, 2023
Myeongyeon
Stayed 1 night in Dec 2023
Response from François Lamarre, Rooms Division Manager on Dec 29, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Thank you for taking the time to review your stay in our establishment. We are happy to read that you enjoyed your overall experience with us. We hope to see you again during your next trip to Quebec City!
10/10 Excellent
Sana
Dec 26, 2023
Sana
Stayed 4 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for taking the time to review your stay in our establishment. We are happy to read that you enjoyed your overall experience with us. We hope to see you again during your next trip to Quebec City!
10/10 Excellent
Abhilash
Travelled with family, Travelled with family and small children
This is a good hotel. Enjoyed 3 nights. Clean, Updated hotel. Nice breakfast. Would highly recommend.
Abhilash
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for taking the time to review your stay in our establishment. We are happy to read that you enjoyed the cleanliness of the hotel and the quality of our breakfast. We hope to see you again during your next trip to Quebec City!
8/10 Good
Patricia
Dec 21, 2023
Patricia
Stayed 1 night in Dec 2023
Response from François Lamarre, Rooms Division Manager on Feb 7, 2024
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamare, Rooms Division Manager on Dec 29, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the quality of our installations as well as the friendliness of our employees. We hope to see you again the next time you visit Quebec City!
6/10 Okay
Andreza
Dec 11, 2023
Andreza
Stayed 1 night in Dec 2023
Response from François Lamarre, Rooms Division Manager on Dec 29, 2023
Thank you for taking the time to rate your recent stay in our establishment. We would like to know more about the elements of your time here that weren't at the height of your expectations. We work hard to ensure all of our guests have the best possible experience, and we are always opened to constructive feedbacks. Unfortunately a rating of 3/5 with no explanation isn't useful in any way.
Response from François Lamare, Directeur de l'Hébergement on Dec 29, 2023
Merci d'avoir pris le temps de partager avec nous votre avis sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et que vous choisirez de nouveau notre hôtel lors de votre prochaine visite à Québec.
10/10 Excellent
Luisa
Nov 30, 2023
Luisa
Stayed 2 nights in Nov 2023
Response from François Lamarre, Rooms Division Manager on Dec 29, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Hôtel très propre, moderne et chambres bien équipées. Agréable et peu de bruit, malgré la proximité de l'autoroute. Petit-déjeuner très varié. Excellent !
Rémy
Stayed 2 nights in Nov 2023
Response from François Lamare, Directeur de l'Hébergement on Nov 28, 2023
Merci d'avoir pris le temps de partager avec nous vos commentaires sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et nous sommes heureux de lire que vous avez apprécié la propreté et la qualité de nos installations ainsi que le petit déjeuner offert le matin. Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Québec
Response from François Lamare, Rooms Division Manager on Nov 10, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 31, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 26, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 19, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the quality of our installations as well as the breakfast served in the morning. We hope to see you again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 17, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 16, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
8/10 Good
Abraham
Oct 13, 2023
Not bad
Abraham
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 14, 2023
Thank you for taking the time to review your stay in our establishment. We are happy to read that you enjoyed your overall experience with us. We would also like to know if you have any suggestion on what could have made your stay better. We hope to see you again during your next trip to Quebec City
C’était super! Bon service, le fait de pouvoir avoir notre chien est vraiment génial! Les personnes qui s’occupent des déjeuners WoW!!!
Marie-Helene
Stayed 3 nights in Oct 2023
Response from François Lamare, Directeur de l'Hébergement on Oct 10, 2023
Merci d'avoir pris le temps de partager avec nous vos commentaires sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et nous sommes heureux de lire que vous avez apprécié le service offert par notre personnel. Au plaisir de vous accueillir de nouveau lors de votre prochaine visite à Québec.
Response from François Lamarre, Rooms Division Manager on Oct 11, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Thank you for taking the time to review your stay in our establishment. We are very sorry to read that your stay was not up to your expectation. We would like to know what happened to make your stay that bad. Thank you for your comments.
The hotel was in a good location for getting around. Good food nearby.
Troy McGillivray
Stayed 2 nights in Sep 2023
Response from François Lamarre, Rooms Division Manager on Oct 30, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Oct 2, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
10/10 Excellent
Barry
Sep 29, 2023
Barry
Stayed 4 nights in Sep 2023
Response from François Lamarre, Rooms Division Manager on Oct 20, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Response from François Lamare, Directeur de l'Hébergement on Sep 25, 2023
Merci d'avoir pris le temps de donner votre avis sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et que vous choisirez de nouveau notre hôtel lors de votre prochaine visite à Québec.
Thank you for taking the time to review your stay in our establishment. We are happy to read that your overall experience was up to your liking. We hope to see you again during your next trip to Quebec City.
Thank you for taking the time to review your stay in our establishment. We are happy to read that your overall experience was up to your liking. We hope to see you again during your next trip to Quebec City.
Response from François Lamarre, Rooms Division Manager on Sep 14, 2023
Thank you for taking the time to rate your recent stay in our establishment. We hope that your time here was at the height of your expectations, and that you will choose our hotel again the next time you visit Quebec City!
Excellent Hotel. The rooms were very clean and spacious. Very helpful staff. Good Breakfast. Great location.
Verified traveller
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 11, 2023
Thank you for taking the time to review your stay in our establishment We are happy to read that you enjoyed the comfort of the room and the quality of our breakfast. We hope to see you again during your next trip to Quebec City.
Thank you for taking the time to review your stay in our establishment We are happy to read that you enjoyed your overall experience with us. We hope to see you again during your next trip to Quebec City.
Almost everything was very good. Very good and varied breakfast. Good size room. Nice staff.
Roger
Stayed 4 nights in Sep 2023
Response from Front Desk on Sep 10, 2023
Thank you for taking the time to review your stay in our establishment. We are happy to hear that you enjoyed the comfort of our room and the quality of the breakfast. We hope to see your again during your next trip to Quebec City.
2/10 Terrible
Verified traveller
Travelled with family
Sep 4, 2023
Disliked: Staff & service, room comfort
The management at front desk was very mean to our family on both check in and check out of our stay. They would not recognize me as the gold member of hotels.com and therefore none of the member benefit eg room upgrade and late checkout were permitted to apply for my stay as the manager told us. The cleaning staff always forgot to give us enough towels for 4 people in the room even we are paying for 4 people in the room everyday. We decided to cut our trip short and check out 1 day early than planned. they immediately told me they would have to charge me the last day price even I checked out 1 day earlier. And the manager wanted my family to clear the room ASAP to allow the cleaning staff to clean the room for other customer but I paid full price for the last day even I did not use the room. There was already a cleaning staff waiting at the front door of our room when we attempted to move our belongings out of the room. The overall service was very mean and rude and I have ever encountered such a terrible hotel service in my life before.
Verified traveller
Stayed 4 nights in Aug 2023
Response from François Lamarre, Rooms Division Manager on Sep 5, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. As we explained to you, multiple times, and per IHG standards, booking through a third party automatically forfeits all of your benefits, regardless of how high you are within the program. We highly recommend you look at the terms and conditions of the rewards programs, terms and conditions we are applying here, as we are expected to. If you want your benefits, you need to book directly through IHG or with the establishment. Furthermore, check-outs are at noon Checking out after our cleaning staff has departed, especially while we are booked, means a room loss for us and we will always charge the night, once again regardless of who you are and how you booked. This is northing more than common sense and is nothing unusual in hotels. It was your decision to leave one day early.
Super clean place well located and super friendly staff
Ryan
Stayed 3 nights in Sep 2023
Response from François Lamarre, Rooms Division Manager on Sep 5, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the cleanliness of our installations as well as the friendliness of our employees. We hope to see you again the next time you visit Quebec City!
Response from François Lamarre, Rooms Division Manager on Sep 4, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the cleanliness of our installations as well as the breakfast served in the morning. We hope to see you again the next time you visit Quebec City!
This was my second time staying here. I came back because the first time was such a good experience, and the second eas just as good. Such a great staff in all areas. I talked with the front desk, housekeeping and kitchen staff and all were so kind and helpful. Very comfortable rooms and a great breakfast included. Only a short drive to old Quebec as well
mark
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 3, 2023
Thank you for taking the time to review your stay in our establishment. We are very pleased to read that you enjoyed talking with our staff in all our departments. We hope to see you again during your next trip to Quebec City
8/10 Good
HONGFEI
Aug 27, 2023
The service is good.
HONGFEI
Stayed 2 nights in Aug 2023
Response from François Lamarre, Rooms Division Manager on Aug 29, 2023
Thank you for taking the time to share with us your comments on your recent stay in our establishment. We hope that your time here was at the height of your expectations, and we are happy to read that you appreciated the service offered by our employees. We hope to see you again the next time you visit Quebec City!