Interior detail

Reviews of Hôtel Palace Royal

4 out of 5
Hôtel Palace Royal
775 Honoré-Mercier Ave, Québec City, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 1066 out of 2193 reviews" "
Rating 8 - Good. 654 out of 2193 reviews" "
Rating 6 - Okay. 272 out of 2193 reviews" "
Rating 4 - Poor. 124 out of 2193 reviews" "
Rating 2 - Terrible. 77 out of 2193 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Davi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issues was trying to pull in front to check in. Not much room causing traffic issues on street
Stayed 2 nights in May 2024

8/10 Good

HsinHua, Great Neck

Travelled with family
Convenient!
Stayed 3 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 26, 2024
Thank you for the positive feedback!We're glad to hear that you found our hotel convenient. If you need anything else or have any further comments, feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Warm regards,

8/10 Good

Jungho

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Sep 2023
Response from Meriem El Oualid-Front Desk Supervisor on May 26, 2024
Thank you for your feedback!We're pleased to hear that you found our hotel's location to be convenient. If there's anything else we can assist you with or if you have any further comments, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Warm regards,

6/10 Okay

d

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property was supposed to be in Old Quebec but was outside the walls. Claimed it was fabulous rating. Was not. Toilet was loose.flushed it and it overflowed causing the bathroom to flood. Beds were not comfortable. I will never go there again especially with the price.
Stayed 3 nights in May 2024
Response from Jean-François Pleau on May 24, 2024
Dear d ,Thank you for taking the time to share your feedback with us. We appreciate your honest 3/5 review score and value your input.We're glad to have had you as our guest, and we apologize for any aspects of your stay that may not have met your expectations. Your feedback is important to us, and we'll use it to identify areas where we can make improvements and enhance our services.If you have any specific suggestions or concerns you'd like to share, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future and provide you with an improved experience.

2/10 Terrible

Simion

Travelled with family, Business traveller
Very unclean
Stayed 3 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 26, 2024
We're truly sorry to hear that your experience fell short of your expectations.Your feedback is essential to us, and we would like to understand more about what aspects of your stay did not meet your satisfaction. If you could please provide us with additional details about your experience, we would greatly appreciate it. This will allow us to address any issues and make improvements to ensure that future guests have a more positive experience.We value your feedback and your business, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to old Quebec
Stayed 3 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 21, 2024
We're delighted to inform you that Hotel Palace Royal is within walking distance of Old Quebec. Our prime location allows our guests to easily explore the historic charm and attractions of Old Quebec on foot.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Warm regards,

10/10 Excellent

Gillian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located and very comfortable!
Stayed 2 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 21, 2024
Thank you for sharing your feedback with us.We're thrilled to hear that you found our hotel to be perfectly located and very comfortable during your stay. Ensuring our guests have a convenient and comfortable experience is our top priority, and we're delighted that we succeeded in meeting your expectations in this regard.If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to ensure you have a memorable experience with us.We look forward to welcoming you back to Hotel Palace Royal in the future.Warm regards,

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities.
Stayed 2 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 20, 2024
Thank you for sharing your feedback with us.We're thrilled to hear that our hotel's location provided you with easy access to all the amenities you needed during your stay. Ensuring our guests have everything they require nearby is a priority for us, and we're glad to know that our location met your expectations in this regard.If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to ensure you have a comfortable and enjoyable experience with us.We hope to have the pleasure of welcoming you back to Hotel Palace Royal in the future.Warm regards,

8/10 Good

Syed Muhamamd Taqi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay at this property, however it would be nice if the room service cleans room everyday.
Stayed 4 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 19, 2024
Thank you for sharing your experience with us. We're delighted to hear that you had a great stay at our property.We appreciate your feedback regarding the room cleaning frequency. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by our current cleaning schedule. We will review our procedures to ensure that we meet the expectations of our guests regarding room cleanliness.If there's anything else we can do to improve your future stays with us, please don't hesitate to let us know. Your feedback helps us enhance our services and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back to our property for another enjoyable stay.Warm regards,

10/10 Excellent

Patrick, Pierceton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Real close to everything
Stayed 3 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 20, 2024
Thank you for your kind words about your stay at Hotel Palace Royal.We're delighted to hear that you found our hotel to be a great place to stay and that our location was convenient for you. Being close to all the attractions Quebec City has to offer is one of the many advantages of staying with us.If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us.We look forward to welcoming you back to Hotel Palace Royal in the near future.Warm regards,

8/10 Good

Miren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to explore Old Quebec! Very close to all the major sites there. Hotel is a bit old, like the sofa bed we used was very creaky but everything else was great.
Stayed 2 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 19, 2024
Thank you for choosing Hotel Palace Royal as your accommodation during your exploration of Old Quebec. We're thrilled to hear that our prime location allowed you to easily access all the major sites in the area.Your feedback regarding the sofa bed has been duly noted, and we apologize for any inconvenience caused by its creakiness. Please be assured that we will investigate this matter further to ensure that all our amenities are in optimal condition for the comfort of our guests.We're pleased to hear that, aside from this issue, you had an overall enjoyable experience with us. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know.We look forward to welcoming you back to Hotel Palace Royal for another memorable visit to Old Quebec.Warm regards,

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool and easy access to driving and transit. Rooms are very clean. Nice not to have carpet in the room. Some areas of the hotel could do with a small refresh.
Stayed 1 night in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 18, 2024
Thank you very much for taking the time to share your feedback with us regarding your recent stay at our hotel.We're thrilled to hear that you enjoyed our fantastic pool and found our rooms to be very clean. We're also pleased that you appreciated the easy access to driving and transit, as well as the absence of carpet in the rooms.Your comments about areas of the hotel needing a small refresh are duly noted. We continuously strive to enhance our facilities and services, and your feedback helps us in this process.If you have any further suggestions or comments, please feel free to share them with us. We're committed to ensuring that every aspect of your stay with us is enjoyable.Thank you once again for choosing to stay at Hotel Palace Royal. We hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Vyacheslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 3 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 14, 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay at the Hotel Palace Royal. Your satisfaction is our utmost priority, and it's delightful to know that everything met your expectations.We strive to provide exceptional service and a memorable stay for all our guests, and we're delighted to have succeeded in doing so during your visit. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.We look forward to welcoming you back to the Hotel Palace Royal for another fantastic stay in the future.Warm regards,

10/10 Excellent

pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, close to Old Quebec. Great room and hotel. Fantastic place to stay.
Stayed 5 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 14, 2024
Thank you for sharing your wonderful experience at Hotel Palace Royal! We're thrilled to hear that you enjoyed our prime location near Old Quebec and that you found our room and hotel to be great. It's fantastic to know that you had a wonderful stay with us.We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Irina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 15, 2024
Nous vous remercions d'avoir pris le temps de nous laisser une évaluation. Votre avis est précieux pour nous dans notre quête constante d'amélioration de nos services.Nous sommes ravis que votre séjour à l'Hôtel Palace Royal ait été globalement satisfaisant. Cependant, nous sommes également conscients qu'il y a toujours place à l'amélioration. Si vous avez des suggestions spécifiques sur la façon dont nous pourrions améliorer notre service ou nos installations pour vous offrir une expérience encore plus agréable lors de votre prochaine visite, nous serions reconnaissants de les entendre.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience qui mérite pleinement ces cinq étoiles.Cordialement,

6/10 Okay

Annie-Claude

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location, front desk staff attentive and polite, we had some issues with lack of towels (towels for two only, no washcloths and we were three on the reservation) and bedding but staff remedied situation. Parking was underground which was nice since many hotels in the area do not have parking. Parking fee was $26/day. Can easily walk to restaurants, shopping and attractions. One big con was that the hotel restaurant and pub were closed when we arrived in the afternoon so there was nowhere onsite to grab a bite but we crossed the street and grabbed lunch at Poutineville which was good and easy. If you’re coming from the States, lower your expectations a bit. It was nice but not what you’d typically get for that price back home. Overall, I’d stay here again for location and staff.
Stayed 1 night in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 13, 2024
Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Palace Royal. We're delighted to hear that you found our location convenient and that our front desk staff provided attentive and polite service.We apologize for the inconvenience caused by the lack of towels and bedding initially, but we're glad that our staff promptly resolved the situation for you. We appreciate your understanding regarding the temporary closure of our restaurant and pub upon your arrival, but we're pleased to hear that you found alternative dining options nearby.We're glad you found our underground parking convenient and that you were able to explore the area easily. Your feedback about managing expectations is noted, and we will continue to strive to exceed the expectations of all our guests.We look forward to welcoming you back in the future and providing you with another enjoyable stay.Warm regards,

10/10 Excellent

Woojun

Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 11, 2024
Nous vous remercions sincèrement d'avoir partagé votre expérience avec nous. Nous sommes enchantés de savoir que vous avez trouvé votre séjour agréable et que notre service ainsi que la propreté et le confort de la chambre ont contribué à rendre votre expérience positive.Nous sommes toujours à l'écoute des commentaires de nos clients afin de continuellement améliorer nos services. Si vous avez des suggestions spécifiques sur la manière dont nous pourrions améliorer votre expérience ou sur les petites choses que nous pourrions ajuster, nous serions ravis d'en entendre parler.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience encore plus satisfaisante lors de votre prochaine visite.Cordialement,

10/10 Excellent

Gisele, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Will select inside balcony next time.
Stayed 2 nights in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 11, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. We're delighted that you found our hotel to be great.Choosing an inside balcony for your next visit sounds like a wonderful idea! Our inside balconies offer a cozy and relaxing atmosphere, perfect for unwinding after a day of exploring the city.We look forward to welcoming you back and ensuring that your next stay with us is even more enjoyable. If there's anything else we can do to make your stay extra special, please don't hesitate to let us know.Warm regards,

8/10 Good

Haihui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 7, 2024
Nous vous remercions d'avoir pris le temps de partager votre évaluation. Nous sommes ravis que votre expérience parmi nous ait été globalement positive.Votre retour est précieux pour nous, car il nous permet d'identifier les aspects que nous pouvons améliorer pour offrir une expérience encore meilleure à nos clients. Si vous avez des suggestions spécifiques sur la manière dont nous pourrions améliorer notre service, nous serions reconnaissants de les entendre.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience cinq étoiles lors de votre prochaine visite.Cordialement,

8/10 Good

Stefano

Stayed 2 nights in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 7, 2024
Nous vous remercions d'avoir pris le temps de partager votre évaluation. Nous sommes ravis que votre expérience parmi nous ait été globalement positive.Votre retour est précieux pour nous, car il nous permet d'identifier les aspects que nous pouvons améliorer pour offrir une expérience encore meilleure à nos clients. Si vous avez des suggestions spécifiques sur la manière dont nous pourrions améliorer notre service, nous serions reconnaissants de les entendre.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience cinq étoiles lors de votre prochaine visite.Cordialement,

10/10 Excellent

Noemia

Lovely place
Stayed 1 night in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 7, 2024
Un immense merci pour votre merveilleuse évaluation de 5/5 ! Nous sommes absolument ravis de lire votre retour positif.Il est gratifiant de savoir que notre emplacement idéal vous a permis de profiter pleinement de votre séjour parmi nous. Nous sommes également reconnaissants de votre remarque concernant le stationnement, et nous prenons note de votre feedback pour améliorer notre service.Votre satisfaction est notre priorité absolue, et nous sommes impatients de vous accueillir à nouveau à l'Hôtel Palace Royal pour une expérience encore plus mémorable.Cordialement,

8/10 Good

Novie Faith

Liked: Staff & service, property conditions & facilities
The service is excellent! Thank you so much!
Stayed 1 night in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 7, 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service during your stay. Providing exceptional service to our guests is our top priority, and we're delighted that our efforts made your visit memorable.Your appreciation means the world to us, and we're grateful for the opportunity to have served you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding experience in the future!Warm regards,

8/10 Good

Erwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the old town center walkable to shops/ restaurants and attractions. Place is dated but in location.
Stayed 1 night in May 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 7, 2024
Thank you for sharing your feedback with us regarding your recent stay. We're delighted to hear that you found our hotel conveniently located in the heart of the old town center, within walking distance to shops, restaurants, and attractions.We understand the importance of location when choosing accommodations, and we're pleased to know that our central location met your needs during your visit. As for the dated appearance, we appreciate your observation. While we strive to maintain the historic charm of our establishment, we're continuously working on updates and improvements to enhance our guests' overall experience.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in an excellent location, within walking distance to many attractions.
Stayed 5 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on May 7, 2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel beautiful and enjoyed its excellent location within walking distance to many attractions.At Hotel Palace Royal, we take great pride in our prime location, as it allows our guests to explore and experience the best that our city has to offer without having to travel far. We're delighted that you were able to take advantage of this during your stay.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

4/10 Poor

Barbara

Stayed 1 night in May 2024
Response from Meriem El Oualid-Superviseure de réception on May 11, 2024
Nous sommes désolés que votre expérience n'ait pas été à la hauteur de vos attentes lors de votre séjour à l'Hôtel Palace Royal. Nous prenons vos commentaires très au sérieux et nous allons les utiliser pour nous améliorer. Si vous souhaitez discuter de votre expérience en détail ou si vous avez d'autres préoccupations, n'hésitez pas à nous contacter directement.Cordialement,

8/10 Good

Mona

Liked: Property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 28, 2024
Thank you for your kind words regarding our hotel's location. We are delighted to hear that you found it to be perfect for your needs.Ensuring that our hotel is conveniently located is one of our top priorities, and we are thrilled that it contributed positively to your stay.We look forward to welcoming you back to the Hotel Palace Royal for another enjoyable experience.Warm regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Superviseure de réception on Apr 30, 2024
Merci infiniment pour votre note parfaite de 5/5 et pour votre commentaire élogieux ! Nous sommes absolument ravis que vous ayez passé un séjour aussi agréable parmi nous.Votre satisfaction est notre plus grande récompense, et nous sommes enchantés d'apprendre que vous avez apprécié chaque aspect de votre expérience à l'Hôtel Palace Royal. Votre mention de la propreté de la piscine, de la qualité du service de notre personnel, ainsi que de la vue magnifique depuis votre chambre, nous remplit de joie.Nous sommes sincèrement reconnaissants de votre recommandation et espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour mémorable à l'avenir.Avec nos meilleures salutations,

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is good. Hot tub jets are weak. Elevators are fast. Staff is great, very polite,, very helpfull in every way. Early Check in was a charm, room was ready at noon and we were cheerfully handed our room keys.
Stayed 3 nights in Apr 2024
Response from Jean-François Pleau on Apr 27, 2024
Dear Pierre ,Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved our stay. The amenities, especially the pool, were fantastic! Our inside balcony overlooking the pool was a lot of fun, and two nights of our stay included live music, which was a nice touch. The hotel was perfectly situated to the historic district.
Stayed 3 nights in Apr 2024
Response from Jean-François Pleau on Apr 22, 2024
Dear Sandra ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2024
Response from Jean-François Pleau on Apr 22, 2024
Dear Christopher ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. The room was clean and staff friendly.
Stayed 1 night in Apr 2024
Response from Jean-François Pleau on Apr 22, 2024
Dear Eric ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with gracious staff. Wonderful location.
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 20, 2024
Thank you for your kind words! We're delighted to hear that you found our property beautiful and our staff gracious during your stay at Hotel Palace Royal. It's wonderful to know that you enjoyed our location as well.Providing exceptional service and a pleasant experience for our guests is our top priority, and we're thrilled that we succeeded in making your stay memorable.If you have any further feedback or requests, please don't hesitate to let us know. We're here to ensure that your future visits are just as wonderful.We look forward to welcoming you back to Hotel Palace Royal in the future!Warm regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 20, 2024
Thank you so much for rating your experience at Hotel Palace Royal a perfect 5/5! Your feedback is greatly appreciated, and we're delighted to hear that we met or exceeded your expectations during your stay.Providing exceptional service and ensuring your satisfaction is our top priority, and we're thrilled that we were able to deliver on that promise.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, convenient parking
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 12, 2024
Thank you for your kind words! We're delighted to hear that you found Hotel Palace Royal beautiful and our parking convenient. Providing a pleasant experience for our guests is our top priority, and we're thrilled that you enjoyed your stay with us.If you have any further feedback or requests, please feel free to let us know. We're here to ensure your future visits are just as wonderful.We look forward to welcoming you back to Hotel Palace Royal for another enjoyable stay in the future!Best regards,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, easy parking & plenty of interesting sights, shopping and dining nearby. All the staff superb, both the hotel and restaurant. Thanks
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 13, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay at Hotel Palace Royal and that you found our parking convenient. It's wonderful to know that you enjoyed the nearby sights, shopping, and dining options as well.We truly appreciate your compliments about our staff, both at the hotel and the restaurant. Providing exceptional service is what we strive for, and it's rewarding to hear that we succeeded in making your stay memorable.If you ever find yourself back in Quebec City, we would be delighted to welcome you again for another wonderful experience.Warm regards,

8/10 Good

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking to ameliorate
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 9, 2024
Thank you for your feedback regarding our parking facilities. We appreciate your input as it helps us identify areas for improvement.We understand the importance of providing convenient and efficient parking for our guests, and we apologize if your experience did not meet your expectations. Rest assured that we take your comments seriously and will look into ways to enhance our parking amenities to better serve you in the future.If you have any specific suggestions or concerns about our parking facilities, please feel free to share them with us. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Hotel Palace Royal for a more satisfactory experience in the future.Best regards,

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le spectacle de musique etais vraiment cool
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Superviseure de réception on Apr 9, 2024
Nous sommes ravis d'apprendre que vous avez apprécié le spectacle de musique pendant votre séjour à l'Hôtel Palace Royal. Rien ne nous rend plus heureux que de savoir que nos clients ont passé un moment agréable et mémorable lors de leur visite.Nous nous efforçons toujours de proposer des divertissements de qualité pour enrichir l'expérience de nos clients, et nous sommes heureux que notre spectacle de musique ait été à la hauteur de vos attentes.Nous vous remercions sincèrement d'avoir partagé votre expérience positive, et nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal pour d'autres moments de divertissement et de détente.Cordialement,

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 4 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 7, 2024
Thank you for your kind words! We're thrilled to hear that you had a great stay at Hotel Palace Royal. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable experience.If you have any specific feedback or requests for your next stay, please feel free to let us know. We're always here to ensure that your future visits are just as wonderful as this one.We look forward to welcoming you back for another great stay in the future!Best regards,

8/10 Good

top bsc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on Apr 7, 2024
Merci d'avoir pris le temps de partager votre évaluation de 4/5 pour votre séjour à l'Hôtel Palace Royal. Votre feedback est très important pour nous alors que nous cherchons continuellement à améliorer nos services et à offrir une expérience exceptionnelle à nos clients.Si vous avez des suggestions ou des commentaires spécifiques sur des aspects de votre séjour qui pourraient être améliorés, nous serions reconnaissants de les entendre. Votre opinion nous aide à identifier les domaines où nous pouvons nous améliorer afin de mieux répondre à vos attentes à l'avenir.Nous espérons que malgré cette évaluation, votre expérience globale a été positive et que vous envisagerez de séjourner à nouveau avec nous lors de vos futurs voyages à Québec. Nous sommes toujours là pour vous offrir un service exceptionnel et un séjour mémorable.Cordialement,

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel!
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 6, 2024
Thank you for taking the time to rate your experience at Hotel Palace Royal. We appreciate your feedback and are pleased to see that you had a positive stay overall, as indicated by your rating of 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific you think we could do better, or if you have any additional comments or suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Perfect Parking, just the sofa bed is a little uncomfortable.
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 6, 2024
Dear Carlos,Thank you for your positive feedback regarding your recent stay at Hotel Palace Royal. We're delighted to hear that you found our hotel to be great and that you were satisfied with our parking facilities.We appreciate your feedback regarding the sofa bed. Your comfort is important to us, and we will certainly take your comments into consideration as we strive to continuously improve our accommodations and services.We hope to have the pleasure of welcoming you back to Hotel Palace Royal for another enjoyable stay in the future. If you have any further feedback or requests, please don't hesitate to let us know.Best regards,

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 6, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's location during your stay at Hotel Palace Royal. Being situated in a great location is one of the highlights we take pride in, and we're delighted that it added to your overall experience.We hope to have the opportunity to welcome you back again in the future for another enjoyable stay. If you have any other comments or requests, please feel free to let us know.Best regards,

10/10 Excellent

Tina E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 7, 2024
Thank you so much for rating your experience at Hotel Palace Royal a perfect 5/5! Your feedback is greatly appreciated, and we're delighted to hear that we met or exceeded your expectations during your stay.Providing exceptional service and ensuring your satisfaction is our top priority, and we're thrilled that we were able to deliver on that promise.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Michel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 6, 2024
Thank you for taking the time to rate your experience at Hotel Palace Royal. We appreciate your feedback and are pleased to see that you had a positive stay overall, as indicated by your rating of 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific you think we could do better, or if you have any additional comments or suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

2/10 Terrible

Blanche

Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 20, 2024
Thank you for sharing your feedback with us, although we're disappointed to hear that your experience at Hotel Palace Royal warranted a 1/5 rating. Your satisfaction is our top priority, and we sincerely apologize for any shortcomings during your stay.We would greatly appreciate any specific details or concerns you may have encountered so that we can address them promptly and improve our services for future guests. Your feedback is invaluable to us, and we're committed to ensuring that all our guests have a pleasant and comfortable stay with us.If you would like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.Warm regards,

8/10 Good

Javad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on Mar 30, 2024
Nous vous remercions d'avoir pris le temps de nous laisser vos commentaires. Bien que nous soyons heureux d'apprendre que votre séjour à l'Hôtel Palace Royal ait été globalement satisfaisant, nous sommes désireux d'en savoir plus sur les aspects qui auraient pu être améliorés pour atteindre la note parfaite.Votre rétroaction est précieuse pour nous aider à identifier les domaines où nous pouvons nous améliorer et à garantir que nous offrons une expérience exceptionnelle à tous nos clients. Si vous avez des suggestions spécifiques ou des préoccupations que vous aimeriez partager, n'hésitez pas à nous contacter directement.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience encore meilleure lors de votre prochaine visite.Cordialement,

10/10 Excellent

Crispina Lyn Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on Mar 30, 2024
Un immense merci pour votre incroyable note de 5/5! Nous sommes extrêmement reconnaissants pour votre évaluation parfaite et vos éloges.Votre satisfaction est notre plus grande récompense, et nous sommes ravis que vous ayez trouvé votre expérience à l'Hôtel Palace Royal à la hauteur de vos attentes. Si vous avez des détails spécifiques que vous avez particulièrement appréciés lors de votre séjour, nous serions ravis de les entendre.Nous avons hâte de vous accueillir à nouveau lors de votre prochaine visite à Québec et de vous offrir une autre expérience mémorable.Cordialement,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very unique and nice set up with the pool in the middle which is really cool. The old town is so close, everything is within walking distance, staff and housekeeping was friendly, we felt confortable in the rooms, we really had a great experience in general!
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Mar 30, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the unique setup of our hotel, particularly the pool in the middle, which we're glad you found really cool.It's fantastic to know that our close proximity to the old town made exploring the area convenient for you, and we're pleased that you found everything within walking distance.We truly appreciate your kind words about our friendly staff and housekeeping team. Ensuring our guests feel comfortable and welcomed is our top priority, and we're delighted that you felt at ease in our rooms.Thank you for sharing your great experience with us! We look forward to welcoming you back for another memorable stay at Hotel Palace Royal in the future.Warm regards,

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND NICE POOL AREA
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Mar 23, 2024
Thank you for your positive feedback about our clean and nice pool area at Hotel Palace Royal. We're delighted to hear that you enjoyed your time relaxing by the pool.Maintaining a clean and inviting pool area is important to us, and we're pleased that you found it to be to your satisfaction.If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We're here to ensure that you have a wonderful stay with us.Warm regards,

10/10 Excellent

Brandon

Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on Apr 6, 2024
Thank you so much for your outstanding rating! We truly appreciate your feedback and are thrilled to hear that you had a flawless experience during your stay at Hotel Palace Royal, as indicated by your rating of 5 out of 5.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific you particularly enjoyed or if you have any further comments or requests, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future.Best regards,