Exterior

Reviews of The Park Hotel Peebles

3 out of 5
The Park Hotel Peebles
Innerleithen Road, Peebles, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 354 reviews" "
Rating 8 - Good. 153 out of 354 reviews" "
Rating 6 - Okay. 31 out of 354 reviews" "
Rating 4 - Poor. 14 out of 354 reviews" "
Rating 2 - Terrible. 3 out of 354 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can’t fault the staff. Only let down was the shower no control on temperature
Stayed 2 nights in Apr 2024
Response from The Park Hotel on Apr 15, 2024
Many thanks for taking the time to share your experience Jason. We regret that your experience was less than perfect. We will share your comments with the management team for their review. We hope to welcome you back again soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were lovely and made us feel very welcome.
Stayed 1 night in Feb 2024
Response from The Park Hotel on Feb 14, 2024
Hello Olivia, thank you so much for taking a moment to post a review. We are truly grateful for your kind comments. We are delighted to hear that you felt welcomed during your stay and we hope to have the pleasure of welcoming you back soon. Thank you for choosing to stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Park Hotel on Feb 12, 2024
Thank you so much for taking a moment to rate your experience Robert. We are truly grateful for your kind rating and we hope to welcome you back to the hotel soon.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from The Park Hotel on Jan 17, 2024
We are truly grateful for your excellent rating Isabel. We are happy to note that you had an enjoyable visit and we hope to see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I look on The Park as a home from home. Warm welcome, friendly efficient staff and I enjoyed a lovely evening meal which was perfectly cooked. There is, also, ample secure parking. Sue Mackay
Stayed 1 night in Nov 2023
Response from The Park Hotel on Nov 13, 2023
We are thrilled to hear that you felt at home and received a warm welcome during your stay Susan. Thank you for taking the time to share your positive feedback. We do hope that you will visit us again soon.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Peebles Hydro on Oct 29, 2023
We are thrilled you enjoyed your stay with us Andrew. Thank you so much for the fantastic 10/10 rating. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and plenty interesting things to do, like walking, shopping and cycling and plenty countryside to explore.
Stayed 3 nights in Oct 2023
Response from Peebles Hydro on Oct 23, 2023
Thank you so much for your positive feedback following your recent stay with us Patrick. It's wonderful to hear that you found our staff to be friendly and that you enjoyed the many activities in the area. We look forward to welcoming you back soon and providing you with another enjoyable stay.

4/10 Poor

Eric, Pasadena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peebles Hydro on Oct 23, 2023
Thank you for taking the time to rate your recent experience at our hotel Eric. We sincerely apologise for falling short of meeting your expectations and any inconveniences you may have encountered. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel staff and good parking.
Lovely helpful staff but just felt the standard double room on level 2 was so small for comfort. One side of the bed did not have a light switch or side table. I moved the tea table to the side of the bed but then you had to move it back to get out the door. Also there were problems with the light switch. Discovered you need to put 2 keys in to keep the lights on. Just fit a new key unit? Breakfast was nice and plenty of choice and the star of the show is the parking facilities. If you struggle with mobility the lift only goes the the first floor.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 25, 2023
Many thanks for taking a moment to post a review following your recent stay with us Maureen. We are sorry to hear that you were not fully satisfied with your overall stay and we apologise for not exceeding your expectations. We do hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Warm welcome
Great service very helpful staff
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 15, 2023
Thank you so much for rating your stay 10/10 Jason. We are thrilled to hear that you had an enjoyable stay and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Anne

Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 25, 2023
Thank you for rating your stay Anne. We hope you enjoyed your stay and we hope that we will have the opportunity of welcoming you back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
'Worst nights sleep"
Chose the Park Hotel for its location to the town centre. On arrival there were plenty of spaces in the on site carpark. Reception staff were friendly and professional. Our room was on the first floor with an out look of the kitchen roof. The bathroom was spacious with good quality toiletries. The bedroom had no wardrobe only a built in cupboard with shelves, so unable to hang up a suit or dress . The bed was very hard as were the pillows. We had to open the window at night as the room was very hot, but were kept awake due to the noise from the fan on the kitchen roof. The cooked breakfast was made to order and you would expect it to be hot but wasn when it arrived. Due to lack of a good night sleep we would not return nor recommend.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 19, 2023
Thank you very much for taking the time to leave a review of your stay Hotels.com User. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. It is not clear if you raised your concerns during your stay so that our teams could assist, perhaps by providing alternative items at breakfast and looking to see if it was possible to offer you a room move to ensure a restful sleep. We do hope that in the future you will consider staying with us again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptionally helpful and went the extra mile
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 16, 2023
Thank you so much for posting a review of your stay Thomas. We are delighted to hear that you enjoyed your visit and we greatly appreciate your kind words regarding our staff. We hope that you will visit us again soon.

8/10 Good

Malcolm

Stayed 1 night in Jun 2023
Response from Customer Service on Jul 16, 2023
Many thanks for taking the time to rate your stay with us Malcolm. We hope that you will visit us again in the near future.

10/10 Excellent

Maureen

Stayed 2 nights in Jun 2023
Response from Customer Service on Jul 16, 2023
Thank you so much Maureen for your amazing 10 out of 10. We greatly appreciate you taking a moment to rate your stay and we hope to have the opportunity of welcoming you back soon.

8/10 Good

Laura

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 19, 2023
Thank you so much for rating your stay Laura. We hope you enjoyed your visit and we do hope that you will visit us again soon.

10/10 Excellent

Angus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 28, 2023
We are truly grateful for your 10/10 rating Angus. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Customer Service on May 21, 2023
We are so grateful that you took a moment to rate your stay 10/10 John. Thank you so much. We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Service on May 10, 2023
Many thanks for your kind rating Robert. We do hope that you enjoyed your visit and that we will have the opportunity of welcoming you back soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Service on Apr 9, 2023
Thank you so much for taking a moment to rate our hotel Jill. We greatly appreciate you rating us 5 out of 5. We do hope that you will visit us again soon.

10/10 Excellent

Alex

Stayed 1 night in Feb 2023
Response from Customer Service on Mar 2, 2023
Many thanks Alex for your 10/10 rating. We greatly appreciate you taking a moment to review your stay and we hope you will visit us again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, centrally located. Very helpful and friendly staff. Had a really nice room overlooking the hills, had a good meal in the bar. Great hill walking in the area
Stayed 1 night in Oct 2022
Response from Customer Service on Oct 23, 2022
Many thanks Richard for your wonderful review. It's really great to hear that you liked the fantastic location of the hotel, and that you found our team members to be very helpful and welcoming. Thank you for choosing to stay with us and we do hope that you will visit us again soon.

10/10 Excellent

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal break in Peebles
Was very pleasant, food was good and reasonably priced. The service was excellent and friendly. Location great for dog walks and shopping.
Stayed 2 nights in Oct 2022
Response from Customer Service on Oct 13, 2022
Many thanks for your review Dianne. It will be a pleasure to share your review with our team members as I know they will be thrilled to hear that you thoroughly enjoyed your stay.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022
Response from Customer Service on Oct 13, 2022
Thank you Andrew your amazing rating. We greatly appreciate your time and hope to see you again in the near future.

10/10 Excellent

Malcolm

Stayed 2 nights in Sep 2022
Response from Customer Service on Sep 28, 2022
Thank you so much Malcolm for taking the time to rate your recent stay with us. We hope you enjoyed your visit and we look forward to seeing you again soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Customer Service on Sep 25, 2022
Thank you for taking the time to rate your stay Roger. We do hope you had an enjoyable visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay although the building is a bit dated
Fairly old building and rather dated. Room over the main entrance so disturbed one night by a very noisy drunk unable to get in after hours. Restaurant good with a nice garden. Electric car charger, dog friendly
Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 29, 2022
Thank you for taking a moment to share your experience Anonymous. Your feedback is very much appreciated. We are happy to hear we were able to make the majority of your stay enjoyable. We do hope you will visit us again in the near future.

8/10 Good

Douglas Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 22
A very comfortable and pleasant stay
Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 17, 2022
Thank you so much Douglas for taking the time to post a review. We greatly appreciate your kind comments and we do hope that you will visit again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Customer Service on Aug 17, 2022
We hope you had a pleasant stay Anonymous. Thank you so much for your excellent rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekrnd
Staff all very efficient, friendly and helpful, from top to bottom!
Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 10, 2022
We greatly appreciate your review Anonymous and will pass you kind comments to all of the staff here at the Park Hotel. Thank you so much for taking the time to post a review.

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from Customer Service on Aug 10, 2022
We greatly appreciate the 10 out of 10 rating John. Thank you so much for taking the time to share your post.

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, room comfort
Park Hotel July 22
Excellent location and clean and well maintained Friendly staff and able to use the pool at the Peebles Hydro was nice Cooked breakafast was great Well worth a visit
Stayed 2 nights in Jul 2022
Response from Customer Service on Jul 27, 2022
Hello Steven, Thank you so much for this amazing review and recommendation. We are delighted you enjoyed your stay, and we hope to welcome you back soon.

8/10 Good

m

Stayed 1 night in Jul 2022
Response from Customer Service on Jul 21, 2022
Thank you for your kind rating. We hope you had a pleasant stay at the Park Hotel.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position Great food comfortable Beds
The rooms were very good comfortable beds made up daily the restaurant very good food breakfast was also great couldn’t fault anything just a short stroll into the town of Peebles
Stayed 2 nights in May 2022
Response from Customer Service on Jun 10, 2022
Thank you for taking the time to post a review Colin, and for your kind comments. It was a pleasure to welcome you as our guest and we are happy to hear we were able to make your stay an amazing experience. We do hope you will visit us again soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place with good food. Excellent breakfast. All staff extremely polite and very helpful. Rooms a little bit small but didn’t spoil our overnight stay.
Stayed 1 night in Apr 2022
Response from Customer Service on May 3, 2022
Thank you Kevin for your review and kind comments. We are pleased to hear that you enjoyed your breakfast at the hotel and that you found our team to to be polite and very helpful. We do very much hope that you will visit us again in the near future.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Customer Service on Apr 25, 2022
Many thanks Anthony for your kind rating. We look forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at the Park Hotel
Really enjoyed our stay at the Park. Lots of free parking. Hotel staff very friendly and helpful. The hotel is very convenient for walking into centre of Peebles.
Stayed 1 night in Apr 2022
Response from Peebles Hydro on Apr 15, 2022
Many thanks Elizabeth for your amazing review. We are delighted to hear that you had a pleasant stay with us and that you liked the very convenient location of the hotel. We hope that you will visit us again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Park Hotel Peebles
Dinner on day of arrival was excellent. Breakfast was amazing
Stayed 1 night in Feb 2022
Response from Customer Service on Mar 3, 2022
Thank you so much for sharing your feedback. It's great to know that you enjoyed your visit and we hope to see you again very soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
My room was ok but near something that was making a generator-type noise whi h didnt make for a good nights sleep. Would suggest a hairdryer in the room and a chair at the dressing table where you can actually see yourself in the mirror. A magnifying mirror would also be useful. Staff were really friendly and helpful, but on occasion reception took a few attempts to answer the phone.
Stayed 2 nights in Jan 2022
Response from Customer Service on Jan 31, 2022
Thank you very much for sharing your feedback on your stay. We are sorry that some aspects of your visit disappointed you and have shared your feedback with the Management Team at the hotel. It is not clear if you mentioned the noise in your room at the time as the team may have been able to assist with a room move for you. We hope that this will not deter you from a future visit and that we will have the opportunity of welcoming you back soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although very quiet at this time of year, staff were so very friendly and helpful, nothing was too much trouble. Breakfast was superb. The Park is perfectly located within Peebles being only a few minutes walking time into town. Plenty of free parking.
Stayed 2 nights in Jan 2022
Response from Customer Service Team on Jan 15, 2022
Many thanks for taking the time to post a review Michael. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times before. It's a lovely hotel with character with outstanding staff and a friendly bar with excellent (very tasty) meal options. Two big plusses: good location at the end of Peebles High Street - easy walk to coffee and other restaurants,also free access to Peebles Hydro fitness suite and lovely swimming pool. Oh! third big plus - excellent breakfast. Keith
Stayed 2 nights in Dec 2021
Response from Customer Service on Dec 20, 2021
Thank you so much for your review Keith and for your kind comments which are much appreciated. We are so pleased to hear that you have enjoyed your visits to The Park and of the things that you particularly like about the hotel. Hopefully we will see you again soon.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing, very friendly and helpful.
Stayed 2 nights in Dec 2021
Response from Customer Service on Dec 7, 2021
Many thanks for taking the time to leave a review Andrew and for your kind comments regarding the team which will be a pleasure to share. We hope that you will visit us again the future and that we will see you again soon.

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Customer Service on Nov 15, 2021
Thank you so much for the fantastic feedback rating A. It's great to know that you enjoyed your stay and we hope to see you again soon.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Great staff and location. No walk-in shower in rooms which made it difficult for my disabled wife. Suggest grab rail above bath would help. Otherwise we really enjoyed our stay and the little patisserie was much frequented by us.
Stayed 3 nights in Nov 2021
Response from Customer Service on Nov 10, 2021
Thank you so much for posting a review Keith. We are so pleased to hear that you enjoyed your stay although we have noted your comments and suggestions regarding the bathroom which have been shared with the Management Team at the hotel. We do hope that you will visit us again in the future and that we will have the chance of welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Hotel
Really helpfull staff, clean well equiped room. There was a bath in room which was great to soak and relax in. Also free access to Hydro Hotel gym and pool facilities 2mins away.
Stayed 4 nights in Oct 2021
Response from Customer Service on Nov 1, 2021
Thank you very much for posting a review. We are so pleased to hear that you enjoyed your visit and hope to see you again soon.

8/10 Good

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet, gentle place, lovely staff.
Stayed 2 nights in Aug 2021
Response from Customer Service on Aug 30, 2021
Thank you so much for taking the time to leave a review Penelope. We are delighted that you enjoyed your visit and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Park - reception Mari was so friendly and helpful during our stay!
Stayed 2 nights in Jul 2021
Response from Customer Service on Aug 3, 2021
Many thanks for taking the time to leave a review. We are delighted that you enjoyed your stay and we hope to see you again very soon. Your feedback will be a pleasure to share, especially with Mari.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Customer Service on Jan 6, 2021
Thank you for the fantastic feedback rating Kevin. It's great to know that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality customer service.
From arrival to departure service was too notch, got booked in early and upgraded without asking. Had problem with TV in room, offered another room with upgrade. Nothing was too much trouble for the staff wether it be reception, cafe, bar or restaurant. Will use again without a doubt. Special thanks to Val, who worked amazingly, her customer service skills were excellent, in fact all the staff were great. Thank you for a fabulous stay.
Stayed 2 nights in Nov 2020
Response from Customer Service on Nov 9, 2020
Thank you so much for the fantastic feedback Harry. It's great to hear that you enjoyed your visit and that the team helped to make this all the more special for you. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Customer Service on Oct 8, 2020
Thank you for posting a feedback rating for your stay. We do hope that you enjoyed your visit and that you will return and stay with us again soon.