We arrived in CDG late, close to midnight as our flights were delayed upon arriving. When we arrived at the hotel, the door's sensor weren't activated, and there were no staff on site or visible at the front desk. It took us about 10 mins to figure that there was a bell that looked like a sensor for a card scanner to get a staff to let us in. We made it clear to the front desk that we were famished and needed food. He just gave us a city map and that was it. We inquired further if there is an access card for the main entrance, he said no and insisted he will be at the front desk when we return.
Food option wise, abysmal at the time. By the time we freshen up and was hoping to grab a meal, only few bars were opened but were closing soon. We had to track a few miles to a Mcdonalds at the Champ Elyesess.
Upon returning, again, no sign of the staff. We felt bad, maybe he was taking a break or nap, as it was close to 2am. I understand security is important, but the hotel needs to fix this.
Hotel was small, no complaints on that since we were in the center of the city. Only issue was the shower doors couldn't close properly and caused a big leak into the whole bathroom, and there were NO drains! We were there for 1 night, so we didn't bother to feedback.
The last straw was our surprise charge that appeared on our card for about 5 euros. We contacted the hotel, and they said it was a city tax fee. Shouldn't all these taxes be included in our reservation already?