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Reviews of Stylish desert retreat with enclosed yard, pool & spa, firepit, grill & lanai

Stylish desert retreat with enclosed yard, pool & spa, firepit, grill & lanai
Palm Springs, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

10/10

Cleanliness

Reviews

8/10 Good

Frederick V.

Liked: Cleanliness
Great for families
We brought our family of 5 plus a grandma to Palm Springs. The house served our family well. Pool and hot tub were fantastic. The beds were comfortable and big. The neighborhood is only so so, Not much to walk to. There is definitely airport noise being only a mile away and you can hear the arterial street next to the master bedroom but it didn’t detract from the house. There was a clogged shower drain and VACASA sent a handyman over quickly. Overall we really liked the house and especially the backyard. Beautiful landscaping.
Stayed 5 nights in Mar 2024
Response from VrboOwner on Apr 14, 2024
Hi, Frederick, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We're glad to hear that the home suits your needs. The convenient location does also bring some added noise, and we apologize for any disruption this caused during your visit. We truly hope we can host you for a more comfortable stay in the future. Thank you.

4/10 Poor

Rachelle B., Texas

Liked: Cleanliness
Beautiful Home & Location/Terrible Communication
We were visiting Palm Springs for a friend getaway and this house was perfect for our stay - very clean, roomy, pool and hot tub and beautiful landscape. Great location as well - close to downtown, walkable to the vintage market on the weekends. However, the lack of communication with the property management company, Vacasa, made the stay stressful and frustrating and because of that I wouldn’t recommend staying in a home that is run by them. My experience was chasing them down for questions and notifications THEY required (ex: heated pool). Completed the complicated check in process minutes before our check in time chasing them down for answers and check in information. Every person I spoke with at Vacasa (and it was about 8 people in 48 hrs) told me different information and made it very confusing. If you can get around the frustrating communication it was a really beautiful property. But again, not worth it in my opinion because the communication process (or lack therof) made for a stressful trip.
Stayed 3 nights in Mar 2024

10/10 Excellent

Conor D.

Liked: Cleanliness
Great Stay
Our family stays at this house every year. Great pool and hot tub, comfortable beds, a bright and airy home that is centrally located, this house never disappoints.
Stayed 5 nights in Jan 2024

8/10 Good

Lisa V.

Liked: Cleanliness
Awesome but kinks
Prior to leaving i had confirmed twice that the pool would be heated. When Vacasa called to confirm who I was, he confirmed that it was paid for and would be heated. When we arrived, it had not been turned on. This was the main reason we rented this property. I called the number listed at the house. Todd helped me, at first he gave me attitude, but eventually was helpful. There was no payment on file. Todd stated that i would only have to pay for 2 days instead of three. Spoke to Rod and he was very helpful. He assisted me get thru the process to get the Ipad to control the pool/spa. I would suggest making this process simpler. Just put it in a locked closet instead of the current process. Rod had a great sense of humor as I told him it seemed like we were on a treasure hunt. The back sprinklers were going off many times during the night and day. Kids couldn’t play in yard as it was flooded. Eventually owner turned these off remotely. Todd also had to reset the pool/spa equipment twice. The heater wasn’t turning on. The property is wonderful. So nice to see great cooking supplies. The pool and spa are awesome too. It doesn’t seem that many people have stayed at the property and kinks need to be worked out. It was raining really hard the morning we left. The patio area was flooding from the overflow of the rain chime. I sent Todd a picture and he sent me back a thank you. I would have preferred not to have to contact Vacasa during my stay let alone over 5 times.
Stayed 3 nights in Jan 2024
Response from VrboOwner on Jan 26, 2024
Thank you for sharing your feedback! We're glad to hear that our home served you well. We sincerely apologize for the pool and sprinkler issues you experienced during your visit. We are happy that our team was able to help you resolve these issues. Your feedback is highly appreciated, as you give us room to improve our service.

10/10 Excellent

Glenn S.

Liked: Cleanliness
Christmas in Palm Springs
This home was absolutely wonderful. The pictures did not fully capture the peacefulness and serenity this property provided to our family. The floor plan was awesome and provided ample space for our family. The backyard was amazing although we didn't use the pool/jacuzzi. It was a bit cold outdoors so we opted not to partake. I definitely recommend this property to anyone who is looking for a comfortable, well-appointed home away from home.
Stayed 3 nights in Dec 2023
Response from VrboOwner on Dec 31, 2023
Thank you, Glenn, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Nora V.

Liked: Cleanliness
Long weekend with family and friends
We had an amazing 4days at Palm Springs. Despite of the heat we could still enjoy our stay. The pool was great, the water’s temperature was just perfect and refreshing. The house is beautiful, it was clean and well equipped. The check-in process was very easy and straight-forward.
Stayed 3 nights in Jun 2023
Response from VrboOwner on Jul 20, 2023
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

10/10 Excellent

Jeremy O.

Liked: Cleanliness
Weekend away
Great stay. Would definitely stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Girls weekend
Great house - nicely remodeled - beautiful backyard with pool, fire pit. Nice layout of house. Only suggestion - the beds need pillow toppers - too firm!
Stayed 3 nights in Mar 2023

6/10 Okay

T S.

Liked: Cleanliness
Read the Fine Print Regarding the Pool
Overall the property would have worked out well but the listing was not straightforward. We booked our stay with another couple largely because of the pool, hot tub, and yard for our 4 kiddos (all under 3). When we showed up the pool and hot tub were freezing cold so we read the instructions on how to heat the pool which stated it takes about 45 minutes to heat up but didn't have the code to do so. We then reached out to Vacasa they informed us that there was an additional daily charge for heat and it would take 48 hours to fully heat up plus they need a 24 hour notice. Nothing was ever mentioned about this charge when we booked nor was their an option to pay for it then but we were told it was in the booking confirmation email packet. Turns out there's one sentence in the middle of a like a 3 or 4 page PDF that says it takes up to 24 hours to heat the pool and the host needs 24 hours notice. In any case we agreed to pay the additional daily charge because it would still give the kids a couple days with warm water even if it took 48 hours instead of the 45 minutes the home instructions say. Upon agreeing to pay Vacasa they called and said they'd need to confirm with their manager about the request so I waited. When they called back I was told our request to heat the pool was denied because we didn't put in the request 72 hours prior to our arrival. So between the confirmation email packet, the home instructions, Vacasa, VRBO booking, and the manager who got involved, heating the water could take 45 minutes (home instructions), 24 hours (email), or 48 hours (Vacasa) and there's no need to put in a request because there's no mention of it (VRBO), you have to give 24 hours notice (email), you have to request 48 hours prior to your arrival (Vasasa help person)l, or you have to request 72 hours before your arrival (Vacasa manager). On top of not being able to use the pool or hot tub we were charged for a pool service fee. Needless to say, it was very frustrating and disappointing.
Stayed 4 nights in Mar 2023
Response from VrboOwner on Jun 21, 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.