Paia Vacation Packages

Staff was very nice and helpful. Great location across the street from beach and walking distance to restaurants.

The hospitality of the staff at the Outrigger Kaanapali Beach Hotel was exceptional. We upgraded to a newly renovated room which, with the exception of the lighting system, was very nice. Putting a card key into the slot to activate the lights seemed to make no sense. We ended up having to leave a side table on low to have ANY light during the night. Even a night light in the bathroom would have helped. There was no way to turn off the overhead light in the bar area. Our biggest complaint, which may keep us from staying with you again, is the limited food service options. Maui Brewing Company is just okay and offers a limited menu. Not having the snack bar available by the pool is inexplicable. And we heard it could be up to a year before that is up and running again? That makes no sense. What also makes no sense is being unable to charge F&B expenses to our room bill. Paying $25 per day (on top of a resort fee) for each beach lounge chair is excessive, though the service people in that area were very helpful.

Pretty good, very friendly 👌

The property was walking distance to the beach. Whalers Village was next door for dining and shopping. The pool and property outside was clean. Our room was dated, dirty and the vents were caked full of dust. The bed was uneven and the pillows were smelly. The first morning we found a roach crawling in the bathroom. I texted the property and got a generic response. We ran out of towels and requested clean towels and put the maid service sign up for 2 days in a row and on the second day someone finally cleaned after we complained to the front desk. They only cleaned our room one time during our 7 day stay and brought us clean towels once. They said the policy was to clean every 4 days which may be why there were bugs. We put the maid service sign up the last 2 days we were there and no one cleaned or brought by clean towels. I know hotels sometimes only clean every other day but only once during a week stay was not enough.

The room was infested with roaches