6/10 Okay
Nicole
Travelled with partner
Apr 27, 2024
Liked: Staff & service, amenities, property conditions & facilities
Overall we had a nice stay at the Hilton Orlando Buena Vista Palace Disney Springs Area. We had to switch rooms on the second night as there was an alarm going off for a while and they could not figure out where it was coming from, it was nice of them to allow us to live rooms and the second room we had was nice, but there was non stop banging from the water pipes. We did not want to switch rooms again so we just sucked it up. The rooms were somewhat clean, but definitely could have been better. The pool area was excellent and that was our favourite part of the hotel. The water was warm and the Lagoon was a great feature. Lots of seating options so youāre not fighting for a seat, was a great area of the hotel. The pathway to Disney Springs was also very handy and just a short walk away. This was also a great feature and we used it daily! The shuttle service to the parks was good, but the wait times was a bit frustrating at the end of the night especially when you just want to go back to the hotel after a long day. I can say that the Letterpress restaurant was not good. The service was slow and they messed up our meal as well as the table beside us, so we only ate there once and then went to Disney Springs for the rest of our meals. Overall I give it 3 stars as there were some nice amenities, but definitely could use some updates and work on the cleanliness.
Nicole
Stayed 5 nights in Apr 2024