2/10 Terrible
James
Travelled with partner
May 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really disappointing stay at the Soho Grand.
We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans.
The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit.
We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast.
In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped.
The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that.
If you’re considering staying here, I’d really suggest you look elsewhere.
James
Stayed 2 nights in May 2024