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Reviews of Omni Berkshire Place

4 out of 5
Omni Berkshire Place
21 E 52nd Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 765 out of 1035 reviews" "
Rating 8 - Good. 173 out of 1035 reviews" "
Rating 6 - Okay. 58 out of 1035 reviews" "
Rating 4 - Poor. 24 out of 1035 reviews" "
Rating 2 - Terrible. 15 out of 1035 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel in a very convenient , safe area. We stay here a lot when traveling to New York. Also the bar is a nice meeting spot.
Stayed 1 night in Apr 2024
Response from Jack on Apr 15, 2024
Thank you for your thoughtful feedback.

10/10 Excellent

Maryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and gave us good recommendations for food. Lenny the doorman was friendly and helpful Room was ready when we checked in at 11:00am
Stayed 1 night in Apr 2024
Response from Omni Berkshire on Apr 15, 2024
Dear MarynThank you for your honest review and appreciate your amazing feedback! We are pleased to hear that you enjoyed your stay. We hope you return soon for another great visit!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a quick trip to NYC! Very convenient and walkable to popular destinations. The bed was very comfortable and the room was extremely quiet. I did not hear any noise outside in the hallway or above us upstairs or outside the windows. It was perfect!
Stayed 3 nights in Apr 2024
Response from Jack on Apr 15, 2024
Thank you for your thoughtful review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice staff. Forgot my iphone charger and concierge charged for me. Staff at hotel bar and restaurant were great as was the food and drink. I had to extend my stay and they were able to accommodate and stay in same room at same price
Stayed 2 nights in Apr 2024
Response from Jack on Apr 14, 2024
Thank you for your thoughtful review.

4/10 Poor

Shova Kanta

Not bad not much good
Stayed 3 nights in Apr 2024
Response from Omni Berkshire on Apr 13, 2024
Dear Shova,Thank you for your honest review and appreciate the feedback. Please feel free to reach out to further discuss your stay or if anything is needed.

6/10 Okay

Sandi

Travelled with partner
Disliked: Staff & service
Room was clean and comfortable. We had a rough check in with computer issues that took several days to resolce
Stayed 1 night in Apr 2024
Response from Jack on Apr 10, 2024
Thank you for your review. Please come stay again, now that our systems are running at full capacity.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and made us feel right at home! Kudos to all the waitstaff in the breakfast bar❤️
Stayed 4 nights in Apr 2024
Response from Jack on Apr 7, 2024
Thank you!

10/10 Excellent

Jean, Eastchester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff went out of their way to make you feel welcome. Beautiful hotel. I would highly recommend
Stayed 1 night in Apr 2024
Response from Jack on Apr 7, 2024
Thank you!

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was so old I thought I was dead
Stayed 1 night in Apr 2024
Response from Jack on Apr 7, 2024
I am sorry to hear that your stay left more to be desired.

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent classy property
Stayed 1 night in Mar 2024
Response from Front Office Team on Apr 6, 2024
Thank you for your review.

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Omni Berkshire on Apr 6, 2024
Dear Evangeline,Thank you for your honest review and appreciate your feedback. We do hope you return for another visit.

10/10 Excellent

Inanc, Foster City

Stayed 5 nights in Mar 2024
Response from Omni Berkshire on Apr 6, 2024
Dear Inanc,Thank you for your honest review and appreciate your feedback. We do hope you return for another visit.

10/10 Excellent

Luis C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni Berkshire Place delivers a fantastic four-star experience with its prime location. Rooms are remarkably clean and well-maintained, promising a comfortable stay. Ideal for both leisure and business travelers, it offers sophistication and convenience.
Stayed 3 nights in Mar 2024
Response from Front Office on Apr 5, 2024
Thank you for your review.

10/10 Excellent

Rajmonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Team on Apr 6, 2024
Thank you for your review.

2/10 Terrible

Aline

Liked: Cleanliness
We checked in, and were informed that they were having an issue and the manager would be opening the door of the rooms every single time due to an issue on their system. It took a while to get checked in, but not as bad as some other locations. The manager opened the door every single time for a couple days. It was not ideal but it was ok. I just wished they had informed us, about being in the middle of a cyberattack!!!! I had to provide my drivers license, credit card info after they knew what had happened…... Luckily, I made the reservation through Expedia and I am hoping my payment information prior to the incident is safe, but I am concerned the info ptovided after checked in. On another episode, the concierge scheduled our car ride to the airport at 3 am at the wrong day, so I woke up with the driver text in the middle of the wrong night. We had no tv during the entire stay with 2 kids due to their “issue” meaning cyberattack. So, not the best stay! No discount, nothing to compensate the headache… Next time, be honest and inform your guests, that way, I could have made the decision to try to find a different accommodation or stay at the hotel, but at least it would have been my choice. They did not disclosure what had happened, we stay there for 6 days. I found out through the news at the airport on our way back home. The location of the hotel is great, just don’t go during a cyberattack because you would not even have a tv in your room.
Stayed 6 nights in Mar 2024
Response from Jack on Apr 9, 2024
Hello Aline. I am sorry to hear that your stay was impacted by the unprecedented situation: your feedback is valued. Please reach out when you book with us again so we can make up for this unpleasant stay. I would love to extend a suite upgrade if availability permits.

10/10 Excellent

jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Jack on Apr 3, 2024
Thank you.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. No issues at all.
Stayed 4 nights in Mar 2024
Response from Jack on Apr 3, 2024
Thank you,

4/10 Poor

Hoda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Great area but service was bad. Their commuter system was down and the way they handled the situation was terrible. Expected more from Omni.
Stayed 3 nights in Mar 2024
Response from Jack on Apr 2, 2024
I am sorry your stay did not go as expected during our unprecedented situation.

10/10 Excellent

Lesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, with an hour earlier availability confirmed upon arrival. The breakfast options were outstanding and my spiced granola was memorable.
Stayed 2 nights in Mar 2024
Response from Jack on Apr 1, 2024
Thank you.

2/10 Terrible

Neena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jack on Apr 2, 2024
We are sorry to hear your stay left more to be desired.

6/10 Okay

Ruby

Travelled with family
Liked: Cleanliness
Clean and felt safe, the fitness facilities were clean and functional
Stayed 3 nights in Mar 2024
Response from Omni Berkshire on Apr 12, 2024
Dear Ruby,Thank you for you for your honest review and appreciate the feedback. We are pleased to hear that you enjoyed your stay, and hope you return for another visit.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone friendly. Room was comfortable and clean.
Stayed 1 night in Mar 2024
Response from Jack on Apr 1, 2024
Thank you.

10/10 Excellent

Wendy I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location for a New York visit. Lovely and helpful staff. Very comfortable accommodations.
Stayed 4 nights in Mar 2024
Response from Jack on Apr 1, 2024
Thank you.

10/10 Excellent

lekan

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located with the friendliest staff!
Stayed 3 nights in Mar 2024
Response from Jack on Apr 1, 2024
Thank you.

10/10 Excellent

Abigail

Hi
Stayed 2 nights in Mar 2024
Response from Jack on Mar 27, 2024
Thank you.

10/10 Excellent

Chunyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay
Stayed 4 nights in Mar 2024
Response from Jack on Mar 25, 2024
Thank you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jack on Mar 26, 2024
Thank you.

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Lady checking us in wasn’t a 10 in welcoming. Maybe like 5
Stayed 1 night in Mar 2024
Response from Jack on Mar 25, 2024
Thank you.

8/10 Good

Pamela

Stayed 2 nights in Mar 2024
Response from Front Office Team on Apr 14, 2024
Thank you for your review.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Berkshire on Mar 26, 2024
Dear Jackie,Thank you for your amazing review. We hope you enjoyed your visit and return soon for another stay!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Jack on Mar 25, 2024
Thank you!

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Everyone we dealt with was very friendly, helpful and professional. A pleasant experience for us compared to other places where we had stayed before.
Stayed 2 nights in Mar 2024
Response from Jack on Mar 24, 2024
Thank you for your thoughtful review.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at the hotel was amazing. From the front desk to room service it felt like I was at one of the finest hotels in NY. I can’t thank them enough for their hospitality. The hotel is clean and we had no issues with check in or with our room. The bathroom was spacious, bed comfortable, the room was serviced daily and clean. Hotel is near a lot of nice shop, a Starbucks across the street, easy access to everything. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Jack on Mar 22, 2024
Thank you so much for your kind words! Your feedback is valued.

10/10 Excellent

Philip

Stayed 3 nights in Mar 2024
Response from Front Office Team on Apr 11, 2024
Thank your for your kind review.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Berkshire on Mar 23, 2024
Dear Donna,Thank you for your honest review and appreciate the great feedback. We hope you return soon for another amazing experience!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious and clean. The staff were accommodating and friendly. The hotel is convenient for walking to shop, dine and sightsee.
Stayed 2 nights in Mar 2024
Response from Front Office Team on Mar 22, 2024
Thank you for your review.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel!
Stayed 4 nights in Mar 2024
Response from Jack on Mar 21, 2024
Thank you for your response.

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Mar 2024
Response from Jack on Mar 21, 2024
Thank you.

8/10 Good

Pavel

Liked: Cleanliness, staff & service
Nice place though a little worn out (but not too much)
Stayed 4 nights in Mar 2024
Response from Omni Berkshire on Mar 19, 2024
Dear Pavel,Thank you for your honest review and appreciate the great feedback. We are pleased you enjoyed your stay and hope you return for another visit!

10/10 Excellent

Kait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how big the room was compared to other places I’ve stayed in Manhattan!! Easy late checkout ($70), which allowed me to leave NYC on a later flight but relax in the room, instead of stuck at the airport.
Stayed 2 nights in Mar 2024
Response from Omni Berkshire on Mar 18, 2024
Dear Kait,Thank you for your honest review and amazing feedback. We are pleased you enjoyed your stay with us and hope you return for another great visit!

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities
I love the proximity to Central Park and the roof top on 17th floor
Stayed 7 nights in Mar 2024
Response from Omni Berkshire on Mar 18, 2024
Dear Alina,Thank you for your honest review and amazing feedback. We are pleased you enjoyed your stay with us and hope you return for another great visit!

2/10 Terrible

maria l

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jack on Mar 16, 2024
I am sorry to hear that your stay did not go as expected.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was wonderful! My daughter just had surgery and they were so caring and thoughtful. Brought us a wheelchair and were so helpful!
Stayed 2 nights in Mar 2024
Response from Jack on Mar 12, 2024
Thank you for your thoughtful review!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facility, Great coffee pot and coffee available n room.
Stayed 2 nights in Mar 2024
Response from Jack on Mar 11, 2024
Thank you for your response!

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location cannot be beat. The property was well maintained and clean. The staff were superb, professional and helpful! The hotel is a little outdated and could use some TLC but they have made a great return post COVID!
Stayed 2 nights in Mar 2024
Response from Jack on Mar 11, 2024
Thank you for your response!

2/10 Terrible

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great mid sized hotel. Helpful and friendly staff. Clean room where everything actually worked (rare these days) and walkable and safe neighborhood.
Stayed 1 night in Mar 2024
Response from Simone on Mar 9, 2024
Thank you.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful. Easy, early check-in was available. Staff were wonderful.
Stayed 2 nights in Mar 2024
Response from Simone on Mar 9, 2024
Thank you for your review.

10/10 Excellent

Tracy

Stayed 2 nights in Mar 2024
Response from Jack on Mar 27, 2024
Thank you.

10/10 Excellent

Alejandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it. Will definitely be back
Stayed 3 nights in Dec 2023
Response from Jack on Mar 4, 2024
Thank you for your positive feedback!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice stay! Staff was helpful and room was very nice
Stayed 2 nights in Mar 2024
Response from Jack on Mar 3, 2024
Thank you for your feedback!