Meeting facility

Reviews of Homewood Suites by Hilton Montreal Midtown, Quebec, Canada

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 320 out of 459 reviews" "
Rating 8 - Good. 88 out of 459 reviews" "
Rating 6 - Okay. 31 out of 459 reviews" "
Rating 4 - Poor. 5 out of 459 reviews" "
Rating 2 - Terrible. 15 out of 459 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eliza, Brossard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a “one bedroom suite” for a whole two weeks and had an excellent stay! Very comfortable, and clean. Having a closed bedroom was a big plus and added a lot to my comfort - I slept like a baby with the bedroom door closed, as it eliminated noise from the hallway. The free buffet breakfast was excellent and had a great variety of choices to choose from. Premises are clean and cozy. The staff was very friendly and helpful (they gave me a last minute “very late” check out upon my request. Underground parking was clean and bright, and easy to maneuver in. I would highly recommend this hotel, it’ll make you feel at home!
Stayed 19 nights in May 2024

10/10 Excellent

Nabarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within my budget. At the same time luxury staying.
Stayed 3 nights in May 2024
Response from Imobach Gil on May 26, 2024
Dear Nabarun,Thank you so much for your wonderful review and the perfect rating! We are thrilled to hear that you found your stay both luxurious and within your budget.Our team works hard to provide exceptional experiences for our guests, and your positive feedback is truly appreciated. It’s great to know that we were able to meet your expectations.We look forward to welcoming you back for another delightful stay in the future!Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Staff need training as we tried to call the front desk and housekeeping numerous time and no answer. No answer to texting through the Hilton app. Breakfast was good. Room was clean but did smell like chemicals. Beds were comfortable. Check in and out was easy.
Stayed 3 nights in May 2024
Response from Imobach Gil on May 26, 2024
Dear Tammy,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel, the breakfast, and found the room clean and comfortable. We’re also glad that your check-in and check-out process was smooth.However, we sincerely apologize for the inconvenience you experienced with our staff's responsiveness and the chemical smell in your room. Providing excellent service is our top priority, and it’s clear we fell short in this instance. Your comments have been shared with our front desk and housekeeping teams to ensure these issues are addressed and corrected.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Imobach GilFront Office Manager Homewood Suites by Hilton Montreal Midtown

8/10 Good

Giuseppina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Imobach Gil on May 26, 2024
Dear Giuseppina,Thank you for your feedback and for rating your stay with us. We are pleased to see that you had a positive experience overall.If you have any specific comments or suggestions on how we can make your next stay even better, we would love to hear from you. Your input is invaluable to us as we strive to continually improve our services.We look forward to welcoming you back soon!Warm regards,Imobach GilFront Office ManagerHomewoow Suites by Hilton Montreal Midtown

10/10 Excellent

Anne Margareth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better bacon for breakfast please.
Stayed 2 nights in May 2024
Response from Imobach Gil on May 26, 2024
Dear Anne Margareth,Thank you for your fantastic rating and for taking the time to share your feedback! We’re delighted to hear that you had a great stay with us.We appreciate your suggestion regarding the bacon at breakfast. Your input helps us improve, and we will certainly look into enhancing the quality of our breakfast offerings.We look forward to welcoming you back for another excellent stay!Warm regards,Imobach GilFront Office Manager Homewood Suites by Hilton Montreal Midtown

8/10 Good

Zhenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Imobach Gil on May 26, 2024
Dear Zhenya,Thank you for your feedback and for rating your stay with us. We are pleased to see that you had a positive experience overall.If you have any specific comments or suggestions on how we can make your next stay even better, we would love to hear from you. Your input is valuable to us as we strive to continually improve our services.We look forward to welcoming you back soon!Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Arnie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This waa the perfect stay for my family and I, the free continental breakfasts and service were completely amazing, definitely recommended!
Stayed 7 nights in May 2024

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came from Toronto and so tired, check in was so fast what is so goodfor us. We had a two Queen beds suite and I was surprised when we found one more sofa bed so what is comfortable for our family with five. There is a small kitchen and dining table. We have 11th floor with such a beautiful view and panoramic window. Very clean and comfortable suite. Thanks.
Stayed 1 night in May 2024

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024
Response from Imobach Gil on May 16, 2024
Dear Kam,Thank you so much for your perfect rating! We're thrilled to know that you had a wonderful experience with us. Your positive feedback is greatly appreciated by our entire team.We look forward to welcoming you back for another exceptional stay!Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was not as good as expected for such an expensive Hilton
Stayed 3 nights in Apr 2024
Response from Imobach Gil on May 3, 2024
Dear Francisco,We appreciate you sharing your feedback with us. We're sorry to hear that the restaurant did not meet your expectations, especially considering the reputation of the Hilton brand. Your comments are valuable to us, and we will certainly take them into account to improve our dining experience. If there are specific aspects you feel we could address, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Greisis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was ok, however, the cleaning crew refused to clean our room because we had clothes on the floor. We were a party of 6 with 4 small children, I don't know what were they expecting, in my opinion, it is ridiculous that they refused to clean just because there were clothes on the floor. We have 4 children and we were on vacation. We were not the only people complaining about this other couples with children were also complaining about this. There are rooms in which you won't have to clean at all, but there are other rooms in which there is going to be more heavy cleaning. That's work! You don't pick and choose.
Stayed 3 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Greisis,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's important to us that all our guests feel comfortable and well taken care of, and we regret that we fell short of meeting your expectations in this regard. We appreciate your understanding of the demands of a family vacation and we'll certainly address this issue with our cleaning crew to ensure a more consistent and accommodating service in the future. We value your input and hope to have the opportunity to welcome you back for a much improved stay.Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Loveena

Stayed 3 nights in Apr 2024
Response from Imobach Gil on May 13, 2024
Chére Loveena,Nous vous remercions d'avoir pris le temps de nous évaluer. Nous sommes ravis de voir que vous avez attribué la note maximale de 5 sur 5 à votre séjour. Votre satisfaction est notre priorité absolue et nous sommes heureux que vous ayez passé un agréable moment parmi nous. Si vous avez des commentaires supplémentaires ou des suggestions à partager, n'hésitez pas à nous les faire parvenir. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement lors de votre prochaine visite.Imobach GilDirecteur de la RéceptionHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Imobach Gil on May 3, 2024
Chére Elena,Nous vous remercions sincèrement d'avoir pris le temps de nous laisser votre avis, ainsi que pour la note parfaite que vous nous avez attribuée ! Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. Votre satisfaction est notre priorité absolue, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience tout aussi exceptionnelle.Imobach GilDirecteur de la RéceptionHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Madiop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Madiop,Thank you for taking the time to rate your experience with us! We're delighted to see that you had a perfect stay. If there's anything specific you loved about your time with us or any suggestions you'd like to share for further improvement, please feel free to reach out. We look forward to welcoming you back soon!Imobach GilFront Office Manager Homrwood Suites by Hilton Montreal Midtown

10/10 Excellent

Alyssa Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Alyssa Faye,Thank you for taking the time to rate your experience with us! We're delighted to see that you had a perfect stay. If there's anything specific you loved about your time with us or any suggestions you'd like to share for further improvement, please feel free to reach out. We look forward to welcoming you back soon!Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

2/10 Terrible

Cassandra

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Cassandra,We're sorry to see that your experience didn't meet your expectations. If there are any specific concerns or issues you encountered during your stay that you'd like to discuss further, please don't hesitate to reach out to us. We value your feedback and would appreciate the opportunity to address any areas where we may have fallen short. Your satisfaction is important to us, and we hope to have the chance to make things right.Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Manisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, this property was amazing. The food was great. Everything about this Was great
Stayed 1 night in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Manisha,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at our property. It's fantastic to know that you enjoyed the food and found everything about your stay great. We strive to provide exceptional service and amenities to all our guests, and it's truly rewarding to receive such positive feedback. We look forward to welcoming you back for another great stay in the future!Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Patricia

Stayed 1 night in Apr 2024
Response from Imobach Gil on May 13, 2024
Dear Patricia,"Thank you for taking the time to rate your stay with us. We appreciate your feedback and are glad to see that overall, you had a positive experience. If there are any specific areas where we can improve or if you have any suggestions for us, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

4/10 Poor

Victor

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine, with decent breakfast and clean facilities. Staff was very nice. However, while parked in the hotel garage, car thieves broke my window in an effort to steal the car. It put a real damper on my stay, and it really shouldn't have happened in a hotel parking lot.
Stayed 3 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear VictorThank you for taking the time to share your experience with us. We're pleased to hear that you found our hotel to be comfortable with decent breakfast options and clean facilities, and we appreciate your kind words about our staff.We sincerely apologize for the unfortunate incident you encountered with your vehicle during your stay. We take the safety and security of our guests very seriously, and we are grateful that our security measures were able to prevent the theft from occurring and apprehend the individuals involved.Please know that we are constantly reviewing and enhancing our security protocols to ensure incidents like this are minimized in the future. Your feedback is invaluable to us, and we will use it to further improve our guest experience.We hope that despite this incident, you will consider giving us another opportunity to provide you with a seamless and enjoyable stay in the future. If there's anything we can do to assist you further, please don't hesitate to reach out to us directly.Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Imobach Gil on Apr 25, 2024
Dear Theresa,Thank you very much for taking the time to leave us a 5 out of 5 rating! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service and accommodations to all of our guests. If you have any further feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

MARIANNE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No concerns
Stayed 2 nights in Apr 2024
Response from Imobach Gil on Apr 13, 2024
Dear Marianne,Thank you for your feedback. We are delighted to hear that you had a worry-free stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights. The breakfast was great each morining, the staff was friendly, our room was very clean. Our 4 kids lived it up in the pool and had a blast. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Maureen,Thank you for your fantastic review! We are delighted to hear that you had such a wonderful stay with us. It's great to know that you enjoyed our breakfast, found our staff to be friendly, and that your room was very clean. We're especially pleased to hear that your kids had a blast in the pool!We truly appreciate your kind words and are thrilled to hear that you would definitely stay with us again. We look forward to welcoming you and your family back for another enjoyable stay.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

margie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except our room and during breakfast. They gave me a hard time when I wanted to bring breakfast for my sleeping kids. Our room was far from the elevator and it was inconvenient for my tired kids after being out all day.
Stayed 3 nights in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Margie,Thank you for sharing your feedback with us. We are pleased to hear that overall, you had a good experience during your stay. However, we apologize for the inconvenience you experienced with your room location and during breakfast.Regarding the room location, we understand how it can be inconvenient, especially after a long day out. We will take your comments into consideration to improve our room assignment process and ensure a more comfortable stay for our guests.Regarding the breakfast issue, we apologize for any misunderstanding or inconvenience caused. We strive to accommodate all guest requests to the best of our ability and will review our policies to ensure a smoother experience for families in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

narjis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Narjis,Thank you for your feedback. We're glad to hear that your stay was good. If there's anything specific you think we could improve or any suggestions you have, we'd love to hear them. Your input helps us ensure we're providing the best possible experience for our guests.We hope to welcome you back again soon for an even better stay.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly it was one of my favourite hotels that I have stayed at (and I have stayed at many hotels throughout Canada). The restaurant was nice, and the staff were very friendly! The breakfast in the morning had many options. Our suite was beautiful and it was within walking distance to just roam around some. We came here for our honeymoon and will plan to come back with family or friends in future. Highly recommend.
Stayed 5 nights in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear April,Thank you so much for your glowing review! We are thrilled to hear that your stay with us was one of your favorites, especially considering your extensive travel experience throughout Canada. It was our pleasure to host you for such a special occasion as your honeymoon.We're delighted to hear that you enjoyed our restaurant, found our staff to be friendly, and liked the breakfast options. We take great pride in providing a beautiful suite for our guests to enjoy, and we're glad to hear that you found it to your liking.We look forward to welcoming you back with your family or friends in the future. Thank you for recommending us!Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Freshta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a beautiful hotel, great rooms, great service
Stayed 2 nights in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Freshta,Thank you for your wonderful review! We are delighted to hear that you found our hotel beautiful and enjoyed our rooms and service. Providing a great experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy.
Stayed 1 night in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Patricia,Thank you for your review! We are delighted to hear that you found our hotel very clean and cozy. Providing a comfortable and welcoming environment for our guests is important to us, and we're thrilled that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back for another cozy stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Komal

Travelled with family and small children, Business traveller
Lots of construction taking place around the hotel. Very clean and nice staff. Rooms were comfortable and nice.
Stayed 1 night in Mar 2024
Response from Imobach Gil on Apr 6, 2024
Dear Komal,Thank you for your review. We appreciate your understanding regarding the construction taking place around the hotel. We're glad to hear that you found our hotel very clean and our staff nice. It's also great to hear that you found the rooms comfortable and nice.We hope that despite the construction, you had an enjoyable stay with us. We look forward to welcoming you back for a future stay.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

ROMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, well equipped suites. Great location within a short walking distance to the subway. Reasonable parking rates, easy access to the highway. There’s a good size supermarket just steps away and so is Starbucks. Excellent experience with their staff at the front counter, breakfast area as well as housekeeping. Highly recommended.
Stayed 4 nights in Mar 2024
Response from Imobach Gil on Mar 24, 2024
Dear RomanThank you for your review. We are delighted to hear that you had a great time and that you found our hotel to be nice.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Imobach Gil on Mar 24, 2024
Dear Vito,Thank you for your review. We are delighted to hear that you had a great time and that you found our hotel to be nice.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Aaron Walsh and Daniela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Nice hotel
Stayed 2 nights in Mar 2024
Response from Imobach Gil on Mar 24, 2024
Dear Aaron Walsh and Daniela,Thank you for your review. We are delighted to hear that you had a great time and that you found our hotel to be nice.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Val

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We will come back
Stayed 3 nights in Jan 2024
Response from Imobach Gil on Mar 18, 2024
Dear Val,Thank you for taking the time to share your feedback. We are delighted to hear that you had a nice stay with us and that you plan to return.We look forward to welcoming you back on your next visit to the area. If you have any specific requests to make your next stay even more enjoyable, please do not hesitate to contact us.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Jassine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with kids. The pool and breakfast buffet were a hit.
Stayed 2 nights in Feb 2024
Response from Imobach Gil on Mar 18, 2024
Dear Jassine,Thank you for choosing to stay with us and for sharing your experience. We are thrilled to hear that you and your children enjoyed the pool and breakfast buffet during your stay.We hope to have the pleasure of welcoming you back for another great stay in the future. If there is anything we can do to make your next visit even more memorable, please let us know.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Ashley

Travelled with family
Liked: Amenities
Fabulous!!
Stayed 4 nights in Mar 2024
Response from Imobach Gil on Mar 18, 2024
Dear ,Thank you for your fabulous review! We are thrilled to hear that you had a fantastic experience during your stay with us.We look forward to welcoming you back for another fabulous stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and comfortable. Continental breakfast was excellent
Stayed 2 nights in Mar 2024
Response from Imobach Gil on Mar 18, 2024
Dear Lisa,Thank you for your wonderful review! We are delighted to hear that you found our hotel to be a great place, clean, and comfortable. We are also pleased that you enjoyed our excellent continental breakfast.We look forward to welcoming you back for another great stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

mehtab

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Imobach Gil on Mar 18, 2024
Dear Mehtab,Thank you for your review! We are thrilled to hear that you had a wonderful experience during your stay with us.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more enjoyable, please let us know.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Lynzee - Front Office Supervisor on Mar 7, 2024
Thank you Alicia for the great review! We look forward to your return.

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient for the whole group. Thank you very much
Stayed 8 nights in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
Hi Rita!Thank you for your amazing feedback! We are glad that you and your group enjoyed your stay with us.We hope to see you all again soon!Have an amazing day,

8/10 Good

ARET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
We appreciate your feedback on your recent stay with us. We are glad you enjoyed your stay with us!Best,

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service! We will definitely return to this hotel in future travels.
Stayed 3 nights in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
We really appreciate your great feedback. We are glad we've exceeded your expectations! We look forward to your return!Have an amazing day,

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
Thank you for your feedback on your recent stay with us!We look forward to seeing you again!Best,

4/10 Poor

Moshe, Toronto

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was not clean. The carpet was not vacuumed at least during the 4 days we were there. Some of the "new" towels had stains on them. The coffee machine did not work and we advised the front desk three mornings, every time we were told that they fixed it, but they didn't.
Stayed 4 nights in Feb 2024
Response from Imobach Gil on Mar 7, 2024
Dear Moshe,Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced during your stay, particularly with the cleanliness of your room and the coffee machine.Your comments have been shared with our housekeeping and maintenance teams to ensure that we are providing the best possible service to our guests. We apologize for any inconvenience this may have caused and appreciate your understanding.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

2/10 Terrible

jane

Travelled with family
Stayed 2 nights in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
Hi Jane!Thank you for your feedback on your recent stay with us. We are sorry to hear that your stay did not meet your expectations. We are interested in hearing more about your experience. Please feel free to contact the hotel to discuss this further. I hope that you will give us another chance to exceed your expectations.Best,

6/10 Okay

Lauren

Travelled with family
Disliked: Staff & service
The staff from the cleaning crew to staff at breakfast and the front desk were not very friendly. The rooms were not cleaned well everyday and I also had to ask every single day for extra towels since we were 4 in the suite. They kept on putting 3 towels when I asked for 4.
Stayed 5 nights in Feb 2024
Response from Imobach Gil on Mar 7, 2024
Dear Lauren,Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced during your stay, particularly with the cleanliness of your room and the service provided by our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused.Your comments have been shared with our housekeeping team and front desk staff to ensure that we are providing the best possible service to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but don’t leave any valuables out
Everything about the hotel was great. Lots of space for a big family. Pool was heated so kids enjoyed it. Lots of amenities close by and short drive from everything. Hotel is newer and is well built. Our room was next to the elevator shaft and we couldn’t hear anything so well insulated. We would have given it 5-stars but on our first night we went down for breakfast and forgot to put privacy sign up. Cleaning staff helped herself to $30 my husband left. We caught her and questioned where money was and she gave it back. Later, I noticed my wallet was riffled through money slot it but nothing was taken as I had no cash to take (receipts I needed to keep were removed from slot and how I knew someone went through it). After this, we kept privacy sign up the whole time.
Stayed 3 nights in Feb 2024
Response from Imobach Gil on Mar 7, 2024
Dear Angie,Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you enjoyed many aspects of your stay, including the spacious accommodations, heated pool, and convenient location.However, we are deeply sorry to hear about the incident involving the housekeeper and the misunderstanding with the money. Please rest assured that this is not a reflection of our standard practices, and we take such matters very seriously. Our team is trained to respect guest privacy and belongings at all times.We appreciate your understanding and hope that this isolated incident does not deter you from choosing to stay with us again in the future. Please feel free to reach out to us directly if you have any further concerns.Warm regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtwon

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a grrat hotel. Super nice staff. Really happy with our stay!
Stayed 1 night in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
We really appreciate your great review! We are glad you enjoyed your stay with us :)

10/10 Excellent

Jean Pierre

Business traveller
Large size room and facilities
Stayed 2 nights in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
Thank you for your amazing review Jean Pierre! We really appreciate it! We hope to see you again soon :)

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lynzee S. Front Office Supervisor on Mar 7, 2024
Thank you Emmanuel for your great review! We are glad you enjoyed your stay with us :)

10/10 Excellent

Janeen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing and clean property
Stayed 1 night in Feb 2024
Response from Imobach Gil on Feb 17, 2024
Dear Janeen,Thank you for giving us a perfect rating! We are thrilled to hear that you had an excellent stay with us. If you have any feedback or suggestions on how we can continue to improve and provide even better service, please feel free to share.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown

10/10 Excellent

Ahmato

Stayed 2 nights in Feb 2024
Response from Imobach Gil on Feb 17, 2024
Dear Ahmato,Thank you for giving us a perfect rating! We are thrilled to hear that you had an excellent stay with us. If you have any feedback or suggestions on how we can continue to improve and provide even better service, please feel free to share.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Imobach GilFront Office ManagerHomewood Suites by Hilton Montreal Midtown