Lobby sitting area
Check availability

Reviews of Comfort Inn Montréal Aéroport

2.5 out of 5
Comfort Inn Montréal Aéroport
700 boul. St. Jean, Pointe Claire, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our overall stay was good. We were on the main floor. The sliding doors to go outside didn't slide well at all and they had a makeshift locking mechanism for the sliding door. The breakfast left a lot to desire. The eggs were horrible and the potatoes weren't much better.
Stayed 2 nights in May 2024

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Bilingualism . Thank you
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice, the staff were excellent. The whole atmosphere with the workers was very happy.
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Thank you for taking the time to share your comments. The positive feedback is always appreciated. We hope to see you again soon!

8/10 Good

Donna

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Merci / Thank you

2/10 Terrible

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Our car was stolen from the parking lot on the first night of our stay, in spite of a steering wheel lock being put on it. Not a good experience!
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
I am truly sorry that this happened to you - I assure you that we are working closely with authorities to resolve this issue. I'm sorry that this was the impression you were left with about our location - I hope that you will give us another chance in the future!

8/10 Good

Hosam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on May 10, 2024
Merci / Thank you

10/10 Excellent

Vladimirs

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on May 10, 2024
Merci / Thank you

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Merci / Thank you

10/10 Excellent

GUDDY

Liked: Cleanliness, staff & service, property conditions & facilities
A Very Nice Hotel
Stayed 2 nights in Apr 2024
Response from Manager on May 10, 2024
Thank you for your feedback - we hope to see you again soon!

10/10 Excellent

francine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Merci / Thank you

10/10 Excellent

Jean-Francois

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome! They are very welcoming and kind.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
Thank you for taking the time to share your feedback. I will be sure to pass along your remarks to the entire staff. We look forward to seeing you again in the future!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for your positive feedback - we look forward to seeing you again in the future!

10/10 Excellent

Leanna

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Merci / Thanks

10/10 Excellent

Renee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Made transfer to & from the airport extremely easy!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
We are happy to hear that you enjoyed your experience and that you were able to take advantage of our taxi service. We hope to see you again soon!

10/10 Excellent

Noah

Liked: Property conditions & facilities
Always friendly and professional
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Thank you for your feedback. We hope to see you again in the future!

8/10 Good

Lynn

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Merci / Thank you

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional and very helpful whenever needed
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Thank you for taking the time to share your comments. We are happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Thank you for taking the time to share your thoughts - I will pass this along to my staff. We look forward to seeing you in the future!

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient place to stay for a short visit; either in town to visit family/friends or stopover on a trip. The breakfast in the morning is good. The staff at this location is fantastic; everyone is super pleasant and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Thank you for taking the time to review our hotel We appreciate your positive feedback and look forward to seeing you in the future!

10/10 Excellent

jérôme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Merci / Thank you

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound proofing need to improve.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Thank you for your suggestion - I will pass along your message to the maintenance department. We hope to see you again soon!

2/10 Terrible

YunJin

Stayed 3 nights in Feb 2024
Response from Manager on Apr 9, 2024
We are sorry to hear that you did not enjoy your stay. Please feel free to contact the hotel directly to share your thoughts on how we can improve our services.

2/10 Terrible

Norman

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parked over night and even with the hotel and caught 2 guys attempting to steal my truck. Spoke to the front desk and they were very aware of this problem through out Montreal but do not have a security guard monitoring the parking lots to help ensure guests vehicle are safe. This was my first time staying at this hotel in Montreal and I definitely will not be back!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 5, 2024
As I explained in a previous review which you submitted concerning this incident - we are working with the authorities daily in attempt to avoid these types of problems. The parking lot is under video surveillance and we do have security present at the hotel. Unfortunately, this does not promise that issues will not arises. I do apologize for your negative outlook on the hotel and hope that you will give us another chance in the future!

2/10 Terrible

Stephane

Stayed 1 night in Jan 2024
Response from Manager on Feb 5, 2024
I am sorry to see that you did not enjoy your stay. You have however, not provided any details...I hope you will give us another chance in the future!

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was rather far from the airport. We appreciated the coupon for taxi service to the airport.
Stayed 1 night in Jan 2024
Response from Manager on Feb 5, 2024
We are situated approx 10 minutes from the Montreal Airport. Thank you for your review - we hope to see you again in the future!

8/10 Good

Aline

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
MERCI / THANK YOU

8/10 Good

Guy Wilfrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
Merci / THank you

10/10 Excellent

Melisa

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Merci / Thank you

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the repaired locking mechanism on the sliding door to the outside of my room (on the first floor) seemed homemade and would have been easy to break into without having to break the glass. I could open thos same door a crack before the lock stopped the door from opening further (letting in cold air).
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Thank you for your feedback. I will be sure to reqport this issue to the maintenance department immediately. We hope to see you again soon!

10/10 Excellent

Carmie

Stayed 2 nights in Nov 2023
Response from Manager on Jan 18, 2024
Merci / Thank you

10/10 Excellent

Hafsah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and pleasant staff, great options for breakfast. Upgrade to smart tv option nothing to watch on local cable
Stayed 1 night in Nov 2023
Response from Manager on Nov 27, 2023
We are so happy to hear that you enjoyed your stay. Thank you for taking the time to share your comments - I will be sure to pass them along to the entire staff!

10/10 Excellent

Deidre

Stayed 1 night in Nov 2023
Response from Manager on Jan 18, 2024
Merci / Thank you

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Merci / Thank you

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and modern
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Thank you for your comments - we appreciate the positive feedback!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
THANK YOU!!!!

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!
Our stay at the Comfort Inn was impeccable with fantastic customer service. We got the run around from a different hotel which had cancelled our room without notifying us. I booked a room last minute at the Comfort Inn and they allowed us to check in 6 hours early without hesitation, due to our situation. The complimentary breakfast was also above our expectations. Would definitely recommend. Thanks again!
Stayed 3 nights in Oct 2023
Response from Manager on Nov 8, 2023
Thank you for your comments - we appreciate the positive feedback and look forward to seeing you again in the future!

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
MERCI / THANK YOU

10/10 Excellent

Mohammad Afaque

Liked: Property conditions & facilities
Nice and clean property. Friendly staff.
Stayed 4 nights in Oct 2023
Response from Manager on Nov 8, 2023
Thank you for taking the time to share your comments - we are happy to hear that you enjoyed your stay.

8/10 Good

Patricia

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
MERCI / THANK YOU

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Merci / Thank you

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night. Property did not have an elevator, but our room was changed to main floor. Room was clean and compact.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Thank you for your comments. We hope to see you again in the future!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff check in at midnight was awesome. Lots of great snacks available, very accommodating. Good breakfast, would highly recommend
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Thank you - we appreciate the positive feedback and are happy to hear that you enjoyed your stay!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Thank you for taking the time to share your comments. We appreciate the positive feedback and look forward to seeing you in the future!

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Merci / Thank you

8/10 Good

KARAMJIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 24, 2023
Merci / Thank you for your feedback!

10/10 Excellent

Tariq

Liked: Staff & service, amenities, property conditions & facilities
Great staff, very nice rooms Will definitely return
Stayed 2 nights in Oct 2023
Response from Manager on Oct 23, 2023
We are happy to hear that you enjoyed your stay. We look forward to seeing you during your next visit to the West Island!

10/10 Excellent

grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff including cleaners were nice, welcoming; easy to talk to . Breakfast buffet-great!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 20, 2023
Thank you - we are happy to hear that you enjoyed your stay. I will pass along your kind remarks to my staff. We hope to see you again in the future!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Merci / Thank you

10/10 Excellent

Pamela

Stayed 3 nights in Oct 2023
Response from Manager on Nov 8, 2023
MERCI / THANK YOU

8/10 Good

Joseph Marcel Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected and does the trick
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Great to hear - thank you for your comments!