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Reviews of InterContinental the Clement Monterey, an IHG Hotel

4.5 out of 5
InterContinental the Clement Monterey, an IHG Hotel
750 Cannery Row, Monterey, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1002 reviews" "
Rating 8 - Good. 165 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cadee, Clovis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best hospitality staff! I stay here often and they always remember me and greet me by name. Super friendly and polite. I love it here.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over night stay for a Birthday. Vallet parking 24/7 a breeze. Check in easy.
Stayed 1 night in Apr 2024

10/10 Excellent

Cadee, Clovis

Business traveller
Liked: Staff & service
My favorite place to stay in Monterey! Staff is always so amazing, polite and friendly. Rooms are cozy and spacious
Stayed 1 night in Apr 2024

10/10 Excellent

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the middle of everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We frequent this location and it's great to be so close to so many things. The hotel is clean ans staff is friendly. I wish the patios were a bit cleaner when it comes to food and bugs but it's great for an overnight stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Lilybeth

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Meredeth

Liked: Cleanliness, staff & service, property conditions & facilities
We had a partial view of the ocean, the valet and check in was very quick. The room was very clean and everything was stocked. We are very happy with our stay and will return.
Stayed 1 night in Apr 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Liz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, central to the aquarium, and shopping. We were greeted by valet staff and upon entering had a smooth check-in, though it would have been helpful to be informed of basic hotel and room amenities (restaurant, bar, pool, gym, etc)- a Small but important detail that sets good service from great service. Room was clean and had nice toiletries and a nespresso machine. We faced Cannery Row so there was some street noise in the morning but not enough to disturb us. The pool and jacuzzi were so small, it was almost like an after thought . Our son enjoyed it but I wouldn’t call it a pool- more like a wide swim lane. We tried some drinks from the C Restaurant bar and they were expensive and tasty. We’ve stayed here a few times and service is good, rooms are clean and comfortable (except the pillows are way too soft for us). We like the location which is a big reason we come back and will stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay in Monterey.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is absolutely worth it, the property is super walkable and there are so many pedestrians milling around. The front desk staff is incredibly thoughtful; they offered me extra water when I checked in, and a free (very nice) umbrella during an unexpected rain shower. Very nice, upscale property. I'd stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Cadee, Clovis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, beautiful view and location
Stayed 1 night in Apr 2024

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Guadalupe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we arrived the staff working outside did not acknowledge us nor were they accommodating to help us with our luggage. So work on having friendly staff that like what they do.
Stayed 1 night in Apr 2024

10/10 Excellent

kartika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient Great location
Stayed 1 night in Apr 2024

10/10 Excellent

yiri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, but very noisy since our room faced the street
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing first class property!!!
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service
Right on the water, walking distance to everything, small rooms, limited parking
Stayed 3 nights in Mar 2024

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place- we always like staying here.
Stayed 1 night in Mar 2024

10/10 Excellent

Thai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

aya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meets the high quality you expect with ICH
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Clemence

Stayed 2 nights in Mar 2024

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tourist area but lots of things to do. Spoke with alot of locals who gave us some good advice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hye Won, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Chan Hong

Stayed 1 night in Mar 2024

8/10 Good

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was delayed . Everything else was awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel so convenient was able to walk to everything. Just park the car and forgot about it for a couple of days from the ocean this wonderful all of the staff were great. We are definitely coming back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Doug

Travelled with family
Beautifully maintained. Spotless. Attentive and courteous staff, and the epitome of a great hotel. Really enjoyed our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

alejandro isaac fragozo

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Leart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
InterContinental, the Clement Monterey was a nice hotel, in prime location, over the water.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
It was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Surrounded by the best of everything. What more could you want?
Stayed 2 nights in Mar 2024

10/10 Excellent

Shi Hai

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and walking distance to Aquarium. The staff was very friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a visit to Cannery Row. Nice restaurants within walking distance and the Aquarium is just a very short walk. We stayed in a water view room and could watch the sea otters at play. Parking is a bit pricey but I don’t think it’s any different than other places in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time with our family. It’s so family friendly. Loved the heater pool and hot tub. So convenient to the other shops and restaurants. Would love to come back!!
Stayed 2 nights in Mar 2024

8/10 Good

Carli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would ask is that you change the description of the “pool” to lap pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kandice

Stayed 2 nights in Mar 2024

4/10 Poor

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
This was not a good experience. I arrived at 5pm and there were food services dishes outside of my room door. Checkout is supposed to be 11am so it seemed like those dishes must have been sitting there all day. I got settled in with my kids and someone came to the door and insisted on coming in to count items in the mini fridge. It made my children and me ( a single mom) extremely uncomfortable. On top of that we were put in a room very far away from everything. It was actually on the other side of the street next to a parking garage. I won’t be coming back.
Stayed 1 night in Mar 2024