Front of property - evening/night

Reviews of Dusit Thani Manila

5 out of 5
Dusit Thani Manila
Arnaiz Ave, Ayala Center, Makati, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 992 out of 1601 reviews" "
Rating 8 - Good. 356 out of 1601 reviews" "
Rating 6 - Okay. 120 out of 1601 reviews" "
Rating 4 - Poor. 81 out of 1601 reviews" "
Rating 2 - Terrible. 52 out of 1601 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernie, Newport News

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities
Stayed 2 nights in May 2024

8/10 Good

Loila, malden

Liked: Staff & service, amenities, property conditions & facilities
I like the housekeeping. I liked the staff. The customer service very friendly.
Stayed 7 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Loila, Thank you for your wonderful review and for highlighting the positive aspects of your stay with us. We are delighted to hear that you appreciated our housekeeping services and found our staff to be friendly and accommodating.Providing exceptional customer service is our top priority, and it's heartening to know that our team made a positive impact on your experience. Your kind words will be shared with the entire team as they continue to strive for excellence.We look forward to welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila

2/10 Terrible

Alexis

Liked: Staff & service
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Alexis,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm Regards, Dusit Thani Manila

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Travis,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

MARY FE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping areas. Staff were helpful. Quiet place
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Mary Fe,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 4 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Murray,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Dwight

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Mr. Dwight,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Corine, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Dusit make this hotel exceptional. The check in process , the bell men, concierge desk, and the Pantry staff are all top notch.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 14, 2024
Dear Ms. Corine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Rose Marie, Barrigada

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the staff very friendly and helpful.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

ROLITO, Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Rolito,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Amparo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and good location.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Amparo,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third Dusit i have stayed at. Comfortable and pleasant stay.
Stayed 2 nights in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Mr. Michael, Thank you for choosing to stay at Dusit Thani Manila and for sharing your feedback with us.We are delighted to hear that you had a comfortable and pleasant stay with us. It's always a pleasure to welcome back returning guests, and we are honored that you have chosen to stay with Dusit once again.We strive to provide our guests with exceptional service and a memorable experience, and we are thrilled that we met your expectations.We look forward to welcoming you back for your fourth stay.Warm regards,Dusit Thani Manila

10/10 Excellent

Tennyson, Honolulu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!! Would stay here always on my trips to Manila!! Great service and rates..
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Tennyson, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are thrilled to hear that you love our hotel and that you plan to stay with us on all your trips to Manila. Providing excellent service and competitive rates are priorities for us, and we are delighted that we met your expectations in these areas.We look forward to welcoming you back on your next trip, and please do not hesitate to let us know if there is anything we can assist you with.Warm regards,Dusit Thani Manila

10/10 Excellent

Marcelo S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more i can say, all we recieved are excellent services for all their guest.
Stayed 2 nights in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Marcelo, Thank you for taking the time to share your feedback with us.We are thrilled to hear that you received excellent service during your stay with us. Providing our guests with exceptional service is our top priority, and we are delighted that we met your expectations.Your kind words are greatly appreciated, and we look forward to welcoming you back to our hotel in the future.Warm regards,Dusit Thani Manila

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Lawrence,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Diana F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Ms. Diana, Thank you for choosing to stay at Dusit Thani Manila and for sharing your experience with us.We are thrilled to hear that you found our property beautiful and that you would definitely stay with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.If there is anything we can assist you with in the meantime, please do not hesitate to let us know.Warm regards,Dusit Thani Manila

10/10 Excellent

Melchor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Melchor ,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Librada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Librada,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and respectful staff
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Vivian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Okay

Rowena

Travelled with group
Disliked: Amenities
Staff are friendly. During my stay, it was busy day and I understand but that doesn't mean they have no time to clean my room. They forgot to clean and they said they will come back until evening nobody showed up to clean.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Ms. Rowena, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.I'm glad to hear that you found our staff friendly, but I'm truly sorry for the inconvenience you experienced regarding the cleaning of your room. Please accept our sincerest apologies for the oversight and the delay in addressing this matter during your stay.Rest assured, We have personally addressed this issue with our housekeeping team to ensure that proper procedures are followed to prevent a recurrence of this situation in the future.Once again, I apologize for the inconvenience, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

Vicel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Vicel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Okay

NOEL, Smithtown

Liked: Cleanliness
not much effort to accommodate request for king bed and free breakfast for one day of the two day stay since we're leaving late the second day instead of the ff morning 😟
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Mr. Noel, Thank you for choosing to stay at Dusit Thani Manila in Makati and for taking the time to share your feedback with us.I sincerely apologize for any inconvenience you experienced regarding your request for a king bed and complimentary breakfast for one day of your two-day stay. Please know that accommodating our guests' requests is a top priority for us, and I regret that we were unable to meet your expectations on this occasion.Your feedback is incredibly valuable to us, and I assure you that we will use it to improve our service and ensure that similar issues do not occur in the future.If there is anything else we can do to make your stay more comfortable, please do not hesitate to contact us directly.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Desmond,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Frank

Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Mr. Frank,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkable and very accommodating. A very convenient location as well, being next to the mall (walking distance). I will definitely recommend Dusit to any of my relatives and friends who come to visit Manila. Well done👍💯
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Mr. Franco, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your wonderful experience with us.We are thrilled to hear that our staff provided you with remarkable and very accommodating service. It's fantastic to know that you found our location very convenient, being next to the mall within walking distance.Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your relatives and friends to Dusit Thani Manila in the future!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Hubert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were accommodating and direct when assistance was needed.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Hubert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

4/10 Poor

Grace

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Change newer linen.
Stayed 9 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Ms. Grace,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

6/10 Okay

Jillian

Liked: Staff & service
Close to everything
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Ms. Jillian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Amparo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great and comfortable stay at Dusit Thani Manila . Customer service was amazing and all staff was so friendly. Very convenient to all the malls in Makati ,definitely will be back and recommend to friends and family.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Amparo, Thank you for choosing Dusit Thani Manila for your recent stay and for taking the time to share your wonderful feedback!We are delighted to hear that you had a great and comfortable stay with us and that our customer service exceeded your expectations. Your kind words about our friendly staff and convenient location are truly appreciated.Thank you for recommending us to your friends and family. We look forward to welcoming you back on your next visit to Makati!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusit Thani has always been a home away from home. Will always choose this property whenever I needed a hotel in Makati. Great experience!
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Jeffrey, Thank you for choosing Dusit Thani Manila as your home away from home in Makati!We are delighted to hear that you had a great experience with us. It's always a pleasure to welcome you back, and we appreciate your loyalty to our property.Looking forward to your next visit!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Jose,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Highly recommended. Better than most 4 and 5 star hotels in Manila/Makati/Ortigas. Been to many.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. John, Thank you for choosing Dusit Thani Manila and for taking the time to share your feedback!We are thrilled to hear that you had a great stay with us and that you highly recommend Dusit Thani Manila. Your kind words about our property are truly appreciated, especially coming from someone who has experienced many hotels in in Metro Manila. We look forward to welcoming you back for another wonderful stay!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lose this hotel and it's a great value for the money you pay. I was complaining, in my head, about the price of the Pantry burger on the in-room dinning menu until I broke down and ordered it. Best burger and fries I've ever had.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Kevin, Thank you for sharing your recent experience with us!We are delighted to hear that you enjoyed our in-room dining experience, especially the Pantry burger. It's fantastic to know that we were able to exceed your expectations and provide you with the best burger and fries you've ever had. Your kind words mean the world to us!We truly appreciate your feedback and look forward to welcoming you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Mark,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay.
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. Marko,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many Makati and Ortigas hotels. Never this one. Very pleased. Really a top notch hotel. Price was reasonable so I stayed on the VIP floor. Lounge has free breakfast and snack/dinner. Food really very good for a hotel style buffet. Suite room is huge and nice. Also very quiet. Recommended.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. John,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that your experience at Dusit Thani Manila exceeded your expectations.It's fantastic to know that you found our hotel to be top-notch and that you were pleased with Club floor amenities, including the complimentary breakfast and snack/dinner offerings in the lounge. We're delighted that you enjoyed the quality of our food, and we're pleased to hear that you found our suite rooms spacious, comfortable, and quiet.Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back for another exceptional stay in the future. Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel and the staff is always attentive and fast. My hotel laundry bill turned out to be outrageously high and I will never do my clothes here again, but it's an excellent hotel.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. Kevin,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Sosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool need to upgrade ..
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Ms. Sosa, Thank you for sharing your feedback regarding our pool area. We value your input as it helps us identify areas for improvement.We apologize for any inconvenience you experienced and assure you that we take your comments seriously. We will review your feedback carefully and consider any necessary upgrades to enhance our guests' experience at the pool.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

orin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff .
Stayed 4 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Orin,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Except bathroom amenities needs some upgrade
Stayed 4 nights in Mar 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Ms. Ria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location excellent. Providing convenient access to our guests is a top priority, and we're glad you appreciated it.We appreciate your feedback regarding the bathroom amenities. We are constantly striving to enhance the overall guest experience, and your input helps us identify areas for improvement. Rest assured, we will take your suggestion into consideration as we continue to make upgrades and enhancements to our facilities.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stayed at the hotel when i go home to the PI
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 15, 2024
Dear Ms. Vivian, Thank you for choosing to stay with us whenever you visit the Philippines. We truly appreciate your loyalty and continued support.It's always a pleasure to welcome you back to our hotel, and we're delighted to be your preferred choice of accommodation during your visits to the country. Our team works hard to ensure that each stay is memorable and comfortable for our guests, and we're glad to hear that you've consistently enjoyed your experiences with us.We look forward to welcoming you back on your next trip home to the Philippines. Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Darrio

Liked: Cleanliness, amenities, property conditions & facilities
Great Stay would come back again
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 11, 2024
Dear Mr. Darrio,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at Dusit Thani Manila and that you would consider returning in the future.Ensuring our guests' satisfaction is our top priority, and we are thrilled to know that your experience met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are pleased to hear that we succeeded in making your stay enjoyable.We would be honored to welcome you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Ms. Elaine,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

2/10 Terrible

Garfield

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old. 3 star is the most for the comfort of the room. mold, peeling paint, odour.
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 8, 2024
Dear Garfield,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience or discomfort you experienced due to the condition of your room.Please rest assured that we take guest feedback seriously, and we will address the issues you mentioned promptly to ensure that our rooms meet the high standards of comfort and cleanliness that our guests expect and deserve.We appreciate your understanding and patience as we work to improve our facilities. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Juanito, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place so comfortable and the service from the front desk are excellent
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 8, 2024
Dear Juanito, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a comfortable stay and received excellent service from our front desk team.Providing exceptional service and ensuring our guests' comfort are our top priorities, and it's rewarding to know that we succeeded in meeting your expectations. Your kind words will be shared with our team, and they will be delighted to hear that their efforts made a positive impact on your stay.We look forward to welcoming you back for another enjoyable experience at Dusit Thani Manila in the future. Warm regards,Stanley LoGeneral Manager

10/10 Excellent

VELLA, HARPERS FERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, Pantry and Transportation staff were very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 8, 2024
Dear Vella, Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that our front desk, Pantry, and transportation staff provided you with helpful and friendly service. Your kind words will be shared with our team, and they will be thrilled to know that their efforts were appreciated.We always strive to ensure that our guests feel welcome and well taken care of throughout their stay, and it's wonderful to hear when we succeed in doing so. We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

catherine

Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Ms. Catherine,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Rose Marie, Barrigada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to shopping and dining. Amazing staff, very nice property
Stayed 3 nights in Feb 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Rose Marie, Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
What is so premier or executive about a suite without a microwave???
Stayed 2 nights in Mar 2024
Response from Stanley Lo, General Manager on Apr 4, 2024
Dear Mr. Christopher Thank you for taking the time to share your feedback with us. We appreciate your input regarding the amenities provided in our suites.We apologize for any inconvenience caused by the absence of a microwave in your suite. We understand that modern conveniences like microwaves are important for our guests, especially in premier or executive suites. Please be assured that we take your feedback seriously, and we will review our suite amenities to ensure they meet the expectations of our discerning guests.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay. If there is anything else we can assist you with during your time with us, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

6/10 Okay

Annalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is good. Room is nice and clean though it has a certain smell maybe because it is old. The door does not close by itself, you have to pull/push to mae sure it is closed. Breakfast Buffet is pricey and the food choices were not so good. The Filipino kakanin were good but the fruits served especially the mangoes were overripe.
Stayed 1 night in Mar 2024
Response from Stanley Lo, General Manager on Apr 4, 2024
Dear Ms. Annalyn, Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your compliments about our convenient location and the cleanliness of our rooms.We regret to hear about the issues you encountered during your stay. Please accept our apologies for any inconvenience caused by the smell in your room and the difficulty with the door. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly and ensure that our rooms are both comfortable and functional for our guests.Regarding your experience at our breakfast buffet, we apologize that it did not meet your expectations. Your feedback about the food choices and the quality of the fruits served, particularly the mangoes, is valuable to us, and we will review our offerings to ensure they align with the expectations of our guests.We appreciate your constructive feedback as it helps us identify areas for improvement and enhance the overall experience for our guests. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.If you decide to stay with us again, please do not hesitate to contact our team directly, and we will do our utmost to ensure that your next visit exceeds your expectations in every aspect.Warm regards,Stanley LoGeneral Manager