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Reviews of Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

3.5 out of 5
Crowne Plaza Louisville Airport Expo Center, an IHG Hotel
830 Phillips Lane, Louisville, KY

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1004 reviews" "
Rating 8 - Good. 243 out of 1004 reviews" "
Rating 6 - Okay. 160 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 99 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Newly remodeled. Rooms were very nice. Just know if you want to park at the hotel and shuttle to the airport, the hotel rates are cheaper with parking through the hotel than through Expedia. We had to pay $60 more for parking for 7 days. The hotel rate would have included the parking at the hotel.
Stayed 1 night in May 2024

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roxanne at the front desk was so nice. Our flight was delayed, and we were tired. She got us a room quickly. Since our flight was late, we weren't able to get our rental car until the next day. The hotel provided free transportation to the hotel. Derrick saw us waiting outside for an Uber and took us to the rental pick-up.
Stayed 2 nights in May 2024

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included necessary
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are doing an incredible remodel! Always easy free parking!! Now has a bar & coffee bar. Very convenient
Stayed 1 night in May 2024
Response from dh on May 17, 2024
Thank you for your feedback

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful location convenient to everything
Stayed 2 nights in May 2024
Response from dh on May 15, 2024
Thank you for your feedback

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice. Staff was as not very helpful.
Stayed 1 night in May 2024
Response from dh on May 15, 2024
Thank you for your feedback

6/10 Okay

EvaAnne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close proximity to expo center but honestly pretty run down place. Could be beautiful with the building but amenities are pretty run down.
Stayed 1 night in May 2024
Response from dh on May 12, 2024
Thank you for your feedback

6/10 Okay

Ashley

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from dh on May 15, 2024
Thank you

2/10 Terrible

William

Travelled with family, Business traveller
My family and I stayed just one night , thankfully!! During the night I kept feeling something crawling on me. The next morning I found out what , it was ants. Ants were everywhere especially on the leftover food crumbs from the previous guests that house cleaning failed to cleanup. Lastly the pool didn’t even have water in it. I received two emails after I had already paid for the room. The first stated how they appreciated our business and at the bottom listed the pool hours of operation. Then the next day the second email stated exactly the same message but that the pool was closed due to some kind of change in policy. While checking out I expressed my frustration with the room and an assistant supervisor wrote my number down on a corner of what looked like a piece of an old envelope which already consisted of other names and numbers and stated that she couldn’t help! Wow!! Never again will I ever consider staying at THE CROWN DUMP…..sorry PLAZA
Stayed 1 night in May 2024
Response from dh on May 12, 2024
Thank you for your feedback. We will get this addressed.

6/10 Okay

Autumn

This hotel is clean and nice and great location to the expo center.
Stayed 1 night in May 2024
Response from dh on May 12, 2024
Thank you for your feedback

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is going through a renovation. I was pleased with the new look of the rooms. However our mini fridge didn’t work and the shower gel was empty.
Stayed 2 nights in May 2024
Response from dh on May 12, 2024
Thank you for your feedback

8/10 Good

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was under construction which I understand happens but that was not disclosed. We stayed here last year and loved it but came back because of the pool. The pool was CLOSED and again this was not disclosed up front. It was over $100 more than last year and provided none of what we were staying in that location for!
Stayed 1 night in May 2024
Response from dh on May 11, 2024
Thank you for your feedback

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in May 2024
Response from dh on May 11, 2024
Thank you for your feedback

10/10 Excellent

Christian R.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff at check in.
Stayed 1 night in May 2024
Response from dh on May 12, 2024
Thank you for your feedback

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet rooms even with the airport right next door.
Stayed 1 night in May 2024
Response from dh on May 10, 2024
Thank you for your feedback

8/10 Good

Maura

Stayed 1 night in May 2024
Response from dh on May 8, 2024
Thank you

8/10 Good

Conner

Travelled with group
Liked: Staff & service, amenities
They were underconstruction for. N upgrade which should improve the poor comments. Staff was great and helpful.
Stayed 4 nights in May 2024
Response from dh on May 8, 2024
Thank you for your feedback

8/10 Good

jacob, columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from dh on May 4, 2024
Thank you

10/10 Excellent

Randall Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from dh on May 4, 2024
Thank you for your feedback

8/10 Good

Melissa

Travelled with group
Liked: Staff & service, amenities
I liked it was within walking distance to the event center.
Stayed 1 night in Apr 2024
Response from dh on May 4, 2024
Thank you for your feedback

4/10 Poor

Ollis

Disliked: Cleanliness, amenities, property conditions & facilities
The construction at the property was just too much. Room wise, bedding was comfortable, very clean but room overlooked the construction trash area. I do think once construction is complete, the property will meet Crowne Plaza's standards. Mrs. Evonda in the restaurant bar was awesome.
Stayed 3 nights in Apr 2024
Response from dh on May 4, 2024
Thank you for your feedback

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our toilet handle was broke, the coffee pot was broke and people smoking weed outside the smell came through the air conditioner. But the place was clean and the staff was great..
Stayed 2 nights in Apr 2024
Response from dh on May 4, 2024
Thank you for your feedback

10/10 Excellent

London

Travelled with family, Business traveller
It wad really nice and clean!
Stayed 2 nights in Apr 2024
Response from dh on May 4, 2024
Thank you for your feedback

8/10 Good

Thomas

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
under renovation
Stayed 3 nights in Apr 2024
Response from dh on Apr 26, 2024
Thank you for your feedback

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from dh on Apr 24, 2024
Thank you

10/10 Excellent

Longino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from dh on Apr 24, 2024
Thank you

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Apr 2024
Response from dh on Apr 24, 2024
Thank you

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was excellent in that they were pleasant, friendly and provided great service. The hotel and restaurant were undergoing renovations at the time so I ate in the lounge. Food was very good as was the service. I utilized the hotel shuttle from the airport and back in the morning which was also a good service.
Stayed 1 night in Apr 2024
Response from dh on Apr 21, 2024
Thank you for your feedback

6/10 Okay

Mariea K

Business traveller
On the day that my party with 8 rooms where to check out the cleaning crew came through before we checked out. They threw away some expensive food that we had purchsed to take back to our homes that we do not have access too where we live. When I asked for a discount of that amount I was told by the woman that checked me out that they would replace what we lost from thier restuarant. When I went to find "Chrisitne" I could not get into the restuarant as it was closed. There we did not get our $$ worth that the hotel threw away....the front counterperson misdirected us so she didn't have to deal with me and we left the property very unhappy with the transaction. We had stayed for 3 nights X 8 rooms you would thing that amount of $$$ would have granted better service. Mariea Berry HR MGR Magna International
Stayed 1 night in Apr 2024
Response from dh on Apr 21, 2024
Thank you for your feedback

10/10 Excellent

Tyre

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay
Stayed 1 night in Apr 2024
Response from dh on Apr 19, 2024
Thank you for your feedback

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good re- modeling. Restaurant should open soon
Stayed 1 night in Apr 2024
Response from dh on Apr 18, 2024
Thank you for your feedback

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in Apr 2024
Response from dh on Apr 17, 2024
Thank you

8/10 Good

Deanna

Stayed 3 nights in Mar 2024
Response from dh on May 4, 2024
Thank you

10/10 Excellent

Ines

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, we had this year was fully renovated and much better from last year, Staff is great and friendly. One of the girls (Sabrina H.) remembered us from the last year, and she even knew what coffee we were drinking.
Stayed 2 nights in Mar 2024
Response from dh on Apr 14, 2024
Thank you for your feedback

2/10 Terrible

Robyn, Slinger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible burger from only open restaurant. Sketchy hallways and construction. Smelled smoke in halls. Good driver to airport.
Stayed 1 night in Apr 2024
Response from dh on Apr 11, 2024
Thank you for your feedback

10/10 Excellent

Holli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel, great location. Staff was very friendly and professional. The food from the restaurant was very good and they had a large selection
Stayed 1 night in Apr 2024
Response from dh on Apr 11, 2024
Thank you for your feedback

10/10 Excellent

Kamalah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was bigger than I expected so I entered where the old registration used to be, but that wasn't a problem for me. While walking to the correct place to check in the hallway carpet was beautiful and smooth jazz music was playing. Check in was alright, fast and easy for the most part and the parking lot was huge. I could tell the hotel is under construction but that didn't make a difference for booking at this hotel nor my stay. My room was the more updated ones and it was also bigger than my anticipation, which was a plus because I did specifically book for my room to have a couch in. There was a dinning room table and four chairs plus an extra big lounge chair as well on the other side of the room. The bed and outlets/lamp on the right side of the bed looked updated and the sheets were nicely clean and crisp (it looked like how I would make my own bed. Superb job!) The bath room and rest of the room in my opinion has spotless, phenomenal job to housekeeping! It was quite for the most part as far as hearing the construction, which was non existent; the only noise I heard was from the guest walking and running around. The TV was a little hard to figure out as far as looking up the guide vs seeing the program line up. But I found a channel to watch and fell asleep soon after laying down. The only complaint I have about my stay was the heater/acc unit, when it kicked on and turned off it woke me up out of my sleep and few times. And startled me, otherwise 9/10 stay
Stayed 1 night in Apr 2024
Response from dh on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for walking across to the beach zoo for cheer competition. Food was good, bar was fun, and the remodeled room was nice.
Stayed 3 nights in Apr 2024
Response from dh on Apr 19, 2024
Thank you for your feedback

8/10 Good

Randy

Travelled with family
Liked: Cleanliness
Beds weren’t made in one of the rooms, they didn’t have blankets on them. Security was called on me and my son, when it was other people making noise, but the security guard said he stood outside our room for 5 minutes and it was us, yet we heard noises from others and my wife and daughter who were in the room in front of us said their neighbors were being loud.
Stayed 2 nights in Apr 2024
Response from dh on Apr 8, 2024
Thank you for your feedback

6/10 Okay

Anthony

Travelled with family
Disliked: Staff & service
We had ants
Stayed 1 night in Apr 2024
Response from dh on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and room is nice and clean
Stayed 1 night in Apr 2024
Response from dh on Apr 5, 2024
Thank you for your feedback

2/10 Terrible

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about this property very old and rundown smells of 1960’s all through out lobby is renovated all the rest are so dated. And smells so old musty you name it. linens are great but the baseboard heat and carpets stink.
Response from dh on Apr 3, 2024
Thank you for your feedback

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and very modern.
Stayed 1 night in Mar 2024
Response from dh on Apr 1, 2024
Thank you for your feedback

4/10 Poor

Channa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dh on Apr 2, 2024
Thank you

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The fact i got charged for a room and they didnt have my reservation
Stayed 1 night in Mar 2024
Response from dh on Apr 1, 2024
You will need to contact expedia. Thank you

10/10 Excellent

Cammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Room was spacious and clean, and the restaurant had surprisingly good food. I would definitely stay again.
Stayed 1 night in Mar 2024
Response from dh on Mar 30, 2024
Thank you for your feedback

10/10 Excellent

Amilia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Mar 2024
Response from dh on Mar 30, 2024
Thank you for your feedback

2/10 Terrible

Kortney

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had going walls, thermostat was hanging from wires, and there were holes in the walls. The door to the outdoor patio would not close entirely and only had a sliding chain lock. When I inquired for a move to a new hotel I was told they could put me in a renovated room. Only 1 elevator worked and it was in the 8th floor. Room was cleaner but the hallways were a mess. The property is under construction and the parking lot is a disaster. DO NOT RECOMMEND FOR ANY CLUB TOURNAMENT AT THE CONVENTION CENTER. Shuttles ran infrequently and were unreliable. Pool is completely dilapidated and closed.
Stayed 3 nights in Mar 2024
Response from dh on Mar 29, 2024
Thank you for your feedback