Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
93% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Kota Kinabalu

Central

Posted 24-Jun-2015
Shabby . Condition and cleanliness of shower left much to be desired.
3 out of 5
by A verified traveller from taiwan

很糟糕。

Posted 17-May-2015
我定高級房,當天因為客滿,給我標準房,反應後,要我隔天才有房間換,而且也沒補償措施.又吵,設施老舊,還有很多新開的可以入住,不要考慮這家。
4 out of 5
Recommended
for Everyone
by A verified traveller from 香港

位置便利

Posted 3-May-2015
酒店位置便利,外出用膳或購物很方便, 但要注意某些價格的房間只有2張單人床(不提供一張雙人),標準入住時間是下午三時;退房時間是中午十二時。
3 out of 5
Recommended
for Everyone
by A verified traveller from Kuala Lumpur

Nice hotel but it just not my night

Posted 14-Apr-2015
Pros: Near to shopping mall and jetty to island. Friendly staff allowing me to extend 2 hours of my stay for free due to bad night experience.
Cons: Cleanliness of the room and sound proof for room above the lounge.
Location: Walk to the jetty and find a boat to the islands for swimming and snorkelling. Walk to gaya street to sunday market. Tour agent available at hotel.
I was given room 506 which is above their lounge. Not able to get good sleep as they have life band until 12.00am daily. Request for another room but fully booked therefore had to stay in the same room. Early morning before 6am you can hear the workers arranging the table and chairs and cutleries downstairs. So quality sleep in the room is zero. The carpet need to be changed as it stained badly and so does the cabinet door. No slippers provided which caused me to step on a used stapler bullet that was not cleaned from the carpet.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Great hotel for the money.

Posted 12-Apr-2015
Pros: Value, comfort, location
Cons: Replace the carpet in rooms and clean the walls
Location: Shopping, markets, diving, restaurants, tour agencies in building behind hotel.
The hotel is centrally located in KK. Easy walk to the waterfront, markets, shopping, etc. Five minute walk to Jesselton Point for boats to diving and outlying islands. The room was decent sized with a clean, comfortable bed and cold A/C. The carpet could use replacement and the walls needed to be cleaned - other than that the room was fine. Bathroom was large and clean. Hotel staff was friendly and gave us a room upgrade upon check-in. Also, we checked in 2 hours before check-in time with no problems. Free breakfast was fine. I would absolutely recommend this hotel for its value, comfort, and location.
3 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Very close to Suria Sabah Mall

Posted 10-Apr-2015
Pros: close to the big shopping centre, sea view room
Cons: Overall is okay but customer services need to improve
Location: Suria Sabah, Gaya Street, Sunday Market, Philippine market
Front desk staff need to improve their customer skills
3 out of 5
Recommended
for Everyone
by A verified traveller from Lee

Convenient Hotel in KK town

Posted 5-Apr-2015
Acceptable room cleanliness, toiletries a bit insufficient (no tooth brush & shaver). Friendly front desk, has a nice live band bar on ground floor, 10 mins walk to gaya street, easy access to ATM, convenient stores etc. We do enjoy the stay. Will definitely recommend. Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveller from Philippines-Masbate City

Fast Wifi ever...

Posted 27-Mar-2015
Pros: vicinity!
Cons: cleanliness maintain coolnest of the place.
Location: shop, shop eat,eat explore!
Relax i had a very cool peaceful stayed at gaya...good food,good vicinity,good room nice and clean. Keep it up Gaya hotel more power...
3 out of 5
Recommended
for Getaway With Friends
by kam tsuen

This traveller left a rating score only Posted 24-Mar-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by Hilary from Kuching, Sarawak.

Decent Stay

Posted 20-Mar-2015 on Hotels
Free room upgrades provided. Decent breakfast. Friendly staff.