Grand Rapids Hotels

I usually stay at a hotel down the road, but their in person rate was the same as Expedia's rate for this upscale hotel. I will never stay at the other hotel again!

Staff at every level during my 4 day stay were polite and helpful. Comfortable room with outstanding downtown location. Due to winter weather many meals were eaten at the hotel's Pearl Street Grill or through room service. Every meal was exceptional! Would definitely recommend restaurant and hotel and will stay there again.

Stayed in GR for the first time, for a competition that was in town. Check in wasn't until 4p, but were allowed early check in (2p) because the room was ready. They also let precheck our luggage (10:30a), so we could explore the city while waiting. Valet and check in was fast and friendly. Room was clean (no smell or odor of cleaning supplies), couldn't find a thing wrong. Bed and pillows, comphy. Robes were a nice touch. Bathroom was bigger than some we've had. Double headed shower, that was separate from the tub is always a plus. We were on the 11th floor, but elevator wait, was never a problem, even with full hotel occupancy. River view from the room was great, almost full wall windows. Book lights attached to the headboard, another nice feature. Mini refrig-yes! Free wi-fi, yes! Some guest noise from the hallway, but I think that's a given. Nothing from adjoining rooms. Breakfast, which was included with the room, was very good. Love the noon checkout, opposed to most, that will have 11a. Checkout via the TV, easy!, and just a quick text to valet, to retrieve our vehicle was nice.

Close to lots of stuff downtown, friendly staff, nice rooms. I will be back again for sure!

Outstanding accommodations and customer service! Nice rooms and access to the internet for freee

I had my daughter's birthday party here. The pool was clean and the kids had a lot of fun. My room was very spacious and it accommodated us nicely. The staff was friendly and the hotel was very child friendly.

Excellent one night stay. Room was quiet, clean like new.

The hotel was very nice and clean. The staff was friendly. The breakfast was really good.

I chose this hotel for its competitive price, and ratings from other expedia reviews, as well as its proximity to a seminar i was attending a few miles away. (The seminar was at Holiday Inn, which was over $100 more per night!). The entire hotel was very well kept. The room was very clean. The bathroom was spotless, tiles in the corners all fine too. The pictures on the wall were pleasant, and not like those typically-awful blue and pink abstract sailboats etc. I didn't see much of the staff, but they were friendly, courteous, and helpful. (a gentleman in the evening, lady in the morning). Breakfast in the morning was delicious! Well stocked continental breakfast, with Waffle Iron and batter. Clean. Ample room to sit, watch the news quietly playing on the tv, read the complimentary newspaper. I was hoping to get to use the fitness center and pool, but i arrived too late and left too early. I looked at both, however, and they were also in good repair.