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Reviews of Holiday Inn Express Kamloops, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kamloops, an IHG Hotel
1550 Versatile Dr, Kamloops, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Property conditions & facilities
The room was upgraded and very clean. There was garbage all over the floor in the pool
Stayed 1 night in May 2024
Response from Narender Gurram General Manager on May 8, 2024
Dear KatherineThank you for taking the time to rate about your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Narender Gurram General Manager on May 8, 2024
Dear GarryThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. Thank you for your perfecting rating 5/5.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Narender Gurram General Manager on May 8, 2024
Dear ChristopherThank you for taking the time to tell us rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us.Thank you for your perfect rating 5/5.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

6/10 Okay

Ed

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on May 8, 2024
Dear EdThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. Thank you for your 3/5 rating and sorry for any inconvenience caused during your stay. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Norman

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There is nothing wrong with this hotel, but there were a few things that we found annoying. Our tv had to be set up by the front desk staff as all we got was snow. They assured us it would be fine the next day, it wasn’t, back to square run. Our telephone did not work, so we had to go down to the front desk and tell them our tv didn’t work. Upon check in we were told the pool and hot tub were closed for a couple of hours for maintenance. They were closed our entire two day stay. The workout room has no bench at all. Three machines and some free weights, but no bench. It was also very small. The WIFI wouldn’t connect to the Internet. Small things, that add up to a just ok rating. Well try a different hotel while in Kamloops next time.
Stayed 2 nights in May 2024
Response from Narender Gurram General Manager on May 8, 2024
Dear NormanThank you for choosing Holiday Inn Express Kamloops and for taking the time to provide feedback about your experience at Holiday Inn Express Kamloops.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We are reviewing you comments with our maintenance team as to why tv and phone did not work in your room.We have closed pool for a regular maintenance and back up and running by next day. sorry for the inconveniences caused during your stay.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thanks once again for choosing Holiday Inn Express Kamloops.

4/10 Poor

Sandra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room haf a terrific odor like fish. Gross.
Stayed 1 night in Apr 2024
Response from Narender Gurram General Manager on May 2, 2024
Dear SandraThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Kamloops.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We are looking into the issue with our housekeeping regarding the bad odor in the room. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Narender Gurram General Manager on Apr 29, 2024
Dear LeaThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. Thankyou for your perfect rating of 5/5. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

8/10 Good

Tom

Travelled with family
Liked: Amenities
Clean and easy access
Stayed 1 night in Apr 2024
Response from Narender Gurram General Manager on Apr 26, 2024
Dear TomThank you for taking the time to rate your stay experience at Holiday Inn Express Kamloops. Thankyou for your 4/5 rating.We are happy to hear that you liked the location and found property clean.We hope that you will give us the opportunity to serve you again in the future. Again, Thank you for choosing Holiday Inn Express.

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Narender Gurram General Manager on Apr 29, 2024
Dear SaeedThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. Thankyou for your perfect rating of 5/5. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub is pretty small for a hotel of that size and when I turned the jets on, a lot of foam appeared which is a sign of a not chemically balanced out hot tub. My wife got out and went back to our room because of this. We have had a hot tub all our life so we know what we are talking about.
Stayed 1 night in Apr 2024
Response from Narender Gurram General Manager on Apr 12, 2024
Dear LindaThankyou for taking the time to provide feedback about your stay at Holiday Inn Express Kamloops.We are reviewing your comments about the hot tub with our pool maintenance. we are very sorry for the inconvenience caused.We hope that you will give us the opportunity to serve you again in the future.Thanks

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved tge breakkfast. Bacon!!!!!
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear MarinaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear that you like our express start breakfast.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Peaceful

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay before gave it 5 stars, great Hotel. This time disappointed that TV was not working. Break fast is good, staff very nice.
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear PeacefulThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are very sorry to hear that your tv did not work, we are reviewing your comments with maintenance team.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Peaceful

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent break fast. clean. Helpful staff. Swimming pool area clean.
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 12, 2024
Dear PeacefulThank you for taking the time to provide feedback about your stay at Holiday Inn Express Kamloops.Thank you for your 5/5 rating and we are very happy to hear you enjoyed our express start breakfast, liked our staff and enjoyed our newly renovated pool area.We hope that you will give us the opportunity to serve you again in the future.Thanks

10/10 Excellent

Trevor

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple easy to find and park, had an absolutely amazing dinner at the Casino!! Home for a swim and then got tucked in for the night!
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear TrevorThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel itself was “fine”. The shower wasn’t great. Pressure was too hard (if you can believe it) and spayed everywhere. The beds were GREAT though! Very comfortable. There was no bottled water available in the hotel. I had to go next door. Not a major inconvenience, it just wasn’t great especially after getting in late.
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear BrianThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Sorry for the inconvenience caused that we are out of bottled water.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear AmandaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service
We got everything we need for the night, which is great! If it can have a simple diner in the site will be great! 👍
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear CarolineThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Sorry that we did not have a restaurant on site, but walking distance in casino there are two nice restaurants.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the comfy beds with the option of soft or frim pillows, the breakfast was great. Everything was cooked perfect and always hot and fresh. The hot tub and pool were great, it was perfect for our family and was pet friendly for our pups. All the staff were happy, kind and ready to help with anything the could. Thanks for the stay, will stay again!
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear MichelleThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to hear that you liked beds, breakfast, pool and staff.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms and amazing staff!!!
Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear VanessaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to hear that you liked our newly refreshed rooms and the staff.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Narender Gurram General Manager on Apr 12, 2024
Dear JohnThankyou for taking the time to rate your stay at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Thanks

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s conveniently located next to the casino and Costco!
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on Apr 8, 2024
Dear DonThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear that you liked the location and being next to casino and Costco.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Marlene

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and the beds were fairly comfortable.
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on Feb 26, 2024
Dear Marlene Thank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
as someone suffering from near blindness I found this room was by far the best we ever stayed in. The room had lots of natural light but also plenty of interior lighting that really aided my ability to be independent while staying. Other hotels should learn from this.
Stayed 2 nights in Jan 2024
Response from Narender Gurram General Manager on Feb 8, 2024
Dear KeithThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to hear that you liked the our Jacuzzi suite room.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness
Fantastic stay. Rooms well equipped and big cozy bed. The best part of the stay was the host at the desk Valerie!!
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on Feb 8, 2024
Dear LindaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear your you liked the room and will pass your comments to Valerie.We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Feb 8, 2024
Dear ChristopherThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bonny

Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Bonny,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Jim

Travelled with partner
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Jim,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Gerald

Travelled with partner
Staff was very helpful
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Gerald,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

8/10 Good

Anoush

Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Anoush,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear DouglasThank you for taking the time to rate your experience at Holiday Inn Express Kamloops. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

6/10 Okay

Darlene

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 24, 2023
Dear DarleneThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Rod

Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 15, 2023
Dear RodThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Annessa

Liked: Cleanliness, staff & service
Staff was very nice and helped with the brightness of the tv, as I have photosensitivity
Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 15, 2023
Dear AnnessaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are happy that staff could change tv brightness according to your needs.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Abel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not bad hotel. Having couple issues.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear AbelThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We would like to address your issues, if we could get some more information.We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The continental breakfast was very good food. My only complaint was the heater in the room wasn't working properly. It would go from hot to cold no matter what I set the temperature to. It was a little bit difficult to sleep because of this. But I figured out how to shut it off completely.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear KimThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We made a note to maintenance to look into heating issue. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Aaron

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean rooms. Fully renovated.
Stayed 2 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear AaronThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you that you liked our fully renovated rooms.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reno’s being done
It would be great if the sites updated when there is renovation’s happening. We specifically stayed to have a pool and hot tub experience. There is an agreement to use a close by hotels pool and such, but if that was the case we would have just stayed at the other hotel. The renovations had no impact otherwise,
Stayed 2 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear JustinThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are sorry for the inconvenice caused because of renovations.We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alexandra

Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Nov 3, 2023
Dear Alexander Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities
Left out in the cold
I have stayed a few times and always book the same room this time the fire place didnt work ,the light above it didnt work. The bedroom blind was broken and wouldnt open . I look forward to hsving my time alone and the fire place is one of my favorite parts . When you pay almost 300 a night everything should work. Maybe its time to try a different place. No recommendations to peopld to go there from me for now.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear AndreaThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.With the renovations done in the room, there might be a issue with connection to fire place. Will ask maintenance to look into. Thanks for bringing it to our attention.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thanks

10/10 Excellent

XENOPHON

Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear XenophonThank you for taking the time rate your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Everett

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
When i reserved the stay i wish they were honest. When i checked in with my family we were told there was no hot tub and pool as they were renovating it. If it said that on the expedia site i would not of stayed, i travel alot and need a hot tub to ease these old aching bones, and my daughter loves to swim. I was originally booked at a different hotel but canceled it to stay at this Holiday inn, worst move ever. The carpets were dirty and the OLD air conditioner was loud like a jet engine, you couldn't talk or hear tv while its on. The parking lot looked like a construction site. Wish i never canceled my previous choice, never ever again.
Stayed 3 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear Patrica Anne Neill,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for the inconveniences you faced during your stay. we are sorry that you missed our alert for the property on expedia that our pool and hot-tub are under renovations.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear Joel Thank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Denise

Travelled with family
Would have been better if pool and hot tub were working main reason for staying there didn’t know until we got there
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear DeniseThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so sorry for the inconvenice caused because of pool and hot-tub renovations.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Erin

Stayed 2 nights in Sep 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Hi ErinThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Kendra

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this hotel ahead of time specifically for the fact that it had a pool for my two young nieces to swim in. Upon check in, we were notified that because of an "incident" the pool was temporarily closed. End of discussion. We were very disappointed and let the concierge know that they should have had that clearly marked on the website or a courtesy email sent to the guests of the hotel. We were given an apology however nothing else. I feel like the hotel should have attempted to make it up to us but literally the message we got was too bad so sad. If I would have known 24 hours ahead of time that the hotel pool was closed I may have been able to cancel the reservation without penalty. But I was not given that option. Truly disappointed.
Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear KendraThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Percy

Business traveller
Liked: Staff & service
light at entrance of room burnt out. Toilet flusher handle broken and sitting on top of the tank (meaning somebody knew it was broken)
Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear PercyThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.We were under full renovations of the hotel, my team might have missed those things in the room. so sorry for the inconvenience.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Great location, facility was under renovations (did not know this prior to booking) and was not what we expected.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Jason,Thank you for the 3 out of 5 star review. Apologies as our renovations are going on, we would love to accommodate you again in our newly renovated property.

4/10 Poor

Valerie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Valerie,Apologies for any kind of inconvenience that you might have faced during your stay. Please feel free to reach out for any help.

8/10 Good

Norman

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Norman,Thank you for the 4 start review!

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear PaulThank you for taking the time to rate your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.