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Reviews of Quality Inn & Suites NRG Park - Medical Center

2.5 out of 5
Quality Inn & Suites NRG Park - Medical Center
2364 South Loop W, Houston, TX

Reviews

6.2
Rating 10 - Excellent. 173 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 232 out of 1000 reviews" "
Rating 4 - Poor. 159 out of 1000 reviews" "
Rating 2 - Terrible. 178 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. Simple. A good bed. a good breakfast. Affordable. A waffle the size of Texas! Helpful security guard. Clean.
Stayed 1 night in Apr 2024

2/10 Terrible

kevin

Travelled with family, Business traveller
For starter no one told me after I made my trip from Allen,TX to Houston that it was $150 fee hold. That’s a lot for a hotel that had a broken towel holder, tv broken, my shower/bath tub legit had rust sticking out and actual blood stand on it (I took pictures) truly I want my money back but no staff MAYBEE got back to me, I checked out early due to it
Stayed 2 nights in Apr 2024

10/10 Excellent

Andria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

FREDERICIA J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated property, my room sheets had holes and stains on them, tile on the floor broken pieces, missing pieces, bathroom horrible water pressure, 1980's dated property, am amenities ie breakfast literally non existed except for waffles
Stayed 1 night in Mar 2024

10/10 Excellent

Brian E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was perfect to get to nrg field
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariadna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! We really enjoyed our stay!
Stayed 3 nights in Mar 2024

8/10 Good

cynthia

Stayed 4 nights in Dec 2023

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to NRG to walk. Rooms were very spacious
Stayed 4 nights in Feb 2024

4/10 Poor

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Water out of the faucet and shower started out brownish yellow. Very little pressure from the shower. Cleaning staff would just try to enter my room without knocking. Entry doors were not very secure.
Stayed 3 nights in Feb 2024

6/10 Okay

I-chen

Travelled with family
Close to Rice University
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Business traveller
Disliked: Amenities, property conditions & facilities
Many times I left my room to head to work and the hallways smelt SO strongly of weed. I reported it everytime. That really is just a BAD look for the hotel... Like my room was fine, but the hallway was potent. Also, someone threw one of the hotel chairs out the window of the room above me (on the second floor) then there was a bunch of yelling after that.... And the outdoor garbage was knocked over and everywhere... Bad experience. I wish it was different.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Olivia

Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to NRG was perfect, was surprised how few bars and restaurants are around the stadium but the location of the hotel made it easy to travel to them. Would definitely stay here again when in town for future events at NRG.
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Travelled with family
No cable in my room, the heater was not working and my 2 year old was freezing all night, and roaches in my room
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Stayed 1 night in Jan 2024

2/10 Terrible

Travis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Even though it says newly remodled it is far from it. Broken door locks, torn carpet, no cable, etc. The breakfest is terrible, no vending machines, gross pool, and a fitness center in shambles. The only redeming quality is it is close to NRG stadium.
Stayed 2 nights in Jan 2024

2/10 Terrible

christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintainance
The main hallway light and one lamp on the wall were the only working lights in my room. The desk outlet had a missing plate cover with a multi plug adapter that didn't cover the exposed wires, that's an easy fix. The bed was old and no longer flat. It dipped in the middle, that's what makes me think it's old. It wasn't enough to make me roll to the center. The TV was about 26" and the audio was poor, along with the reception that lost signal twice. The primary reason for this poor review was because of the shower. It was the worst I have had in years. Water pressure was so bad it was between a dribble and a stream. It has an old tub style with the pullup stop on the tub fill outlet. Half of the pressure issue would be fixed if they corrected this alone. The lavatory faucet was terrible pressure too so I think they need to add a pressure booster to their system or ask the city why the pressure is only at about 10-15 PSI. Maybe the pipes are old and clogged. I'm not sure if they will read my notes I left in the room or suggestions with the front desk or not. I will not stay at the Quality Inn because it's anything but a quality place to stay, at least this location.
Stayed 1 night in Jan 2024

2/10 Terrible

Elson

Terrible conditions
Stayed 4 nights in Dec 2023

2/10 Terrible

Sileshi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The place is rundown, dirty, beat up furniture, filthy pool, poor lighting not safe for any business or leisure travel my family and I decided to book another hotel despite knowing we will not get a refund.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish it had a better breakfast selection
Stayed 1 night in Dec 2023

6/10 Okay

yuting

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

clark t.

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Ok
Vending machine was out Breakfast was laughable nice walk to stadium
Stayed 1 night in Dec 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Room and Really Clean for the $$$
Really large complex of buildings. We stayed in building B. There wasn’t hardly any guests that night but the stay was pleasant. Room was really clean and large. Only complaint I have is the tiny TV. As cheap as they are these days, it’s time to upgrade to at least a 42” so people like myself that watch TV before going to sleep can read the text on the screen. Would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Sep 2023

8/10 Good

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give them a chance
The staff was outstanding! The hotel is undergoing renovations which will be fantastic when finished. My only complaint is the $150.00 deposit which I only found out about at check-in
Stayed 1 night in Dec 2023

4/10 Poor

Matthew

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Whole property including rooms were super old and dated… was clean but everything was so old that it still looked dirty. A lot of construction trash in parking lot. location is so close to nrg stadiuu was the only good thing
Stayed 1 night in Nov 2023

2/10 Terrible

Savannah, Burleson

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive for a 1 star hotel
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Not so great
I booked it because of the proximity to NRG Park however this is subpar for the price!
Stayed 1 night in Oct 2023

4/10 Poor

catherine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious. However, the building is old and needs renovation. There is a old smelly carpet everywhere. Curtains are broken. Only one outlet on one side of the bed, etc.
Stayed 1 night in Oct 2023

8/10 Good

Blanca

Liked: Staff & service
Staff very friendly but the building needs maintenance.
Stayed 1 night in Sep 2023

2/10 Terrible

Alicia

Disliked: Cleanliness, property conditions & facilities
The only good thing about the place was it was walking distance to NRG stadium. They advertised having a shuttle (it only went to the hospital & ran from 7a-3p Mon-Fri). They advertised having a gym (it was closed & being used as storage). Breakfast was decent (waffles, yogurt, cereal & the juice machine was down. I’ve had better w/sausage, eggs, bagels, etc). The cleaning staff was pretty much non-existent: there was a dead roach at the entrance of my building (on the inside) & a soda bottle on the steps that was there for my entire 5 day stay. For me to have a non-smoking room it’s funny how I had sheets w/cigarette burns. The light covering in my bathroom randomly fell in the middle of the night. The 1st room they gave me the phone didn’t work & the lock looked like someone tried to kick in the door. Their cable is pretty much non-existent & the 3 channels that “worked” were super fuzzy. Abandoned buildings were all around. Nowhere to eat nearby. Tried to chexk-out & there was no worker at the front desk for every bit of 10 mins. Listen, if you’re going to an event at the NRG stadium I’d def look into other properties that are also walking distance before booking this 1. As the saying goes: you get what you pay for.
Stayed 5 nights in Sep 2023

10/10 Excellent

Guadalupe

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Anabel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I left the room clean and didnt get my deposit. And the deposit was expensive just because they were re modeling.
Stayed 4 nights in Aug 2023
Response from GM on Sep 29, 2023
So sorry to hear about this. Please contact the hotel directly so we can have more information and help you with this issue. We do take deposits on our rooms, but always returned at the end of the stay if there are no issues!

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 2 nights in Aug 2023
Response from GM on Sep 29, 2023
Thank you! I will share with the staff!

4/10 Poor

Marcella

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Sep 29, 2023
Thank you for your feedback!

2/10 Terrible

Freddy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing good about this hotel is that it was close to NRG stadium and had a good bed.
Stayed 2 nights in Sep 2023
Response from GM on Sep 29, 2023
Thank you for sharing your thoughts, we hope to get another chance to provide you with a better experience!

10/10 Excellent

Crystal

Stayed 1 night in Sep 2023

2/10 Terrible

Lila

Stayed 1 night in Sep 2023
Response from GM on Sep 29, 2023
Thank you for your feedback!

8/10 Good

Lisa

Stayed 1 night in Aug 2023
Response from GM on Sep 29, 2023
Thank you for your feedback!

6/10 Okay

Charlie

Stayed 3 nights in Jul 2023
Response from GM on Sep 29, 2023
Thank you for your feedback!

8/10 Good

luis, San Mateo

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room smelled like dirty food from previous guests. The pool was not working.
Stayed 1 night in Jul 2023

2/10 Terrible

Cherie

Travelled with family
Disliked: Cleanliness, staff & service
Won't be staying here again.
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Business traveller
Concerns
We were charged twice for this room, once by hotels.com and once by the hotel. The clerk acknowledged on check-in that we had already paid but for some reason we were charged again. The hotel claimed it was a technician error. It took 2 days for the hotel charge to come off of our bank account. A little stressful when you’re in town for a medical visit and trying to limit your costs and watch your budget. Our room was cleaned very nicely during our stay. But the carpeting in the halls were very dirty. Also there was no elevator (this was not stated on the hotel info). It is difficult to carry luggage and other items up two flights of stairs multiple times when you’re elderly and use a cane. Thank goodness we did not lose our balance. Even a ramp leading to the next floor would have been safer if an elevator is out of the question. We requested a ground floor but they were unable to accommodate our request even though it was obvious that the hotel was definitely not full.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jacquelynn

Stayed 1 night in Jun 2023