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Response from Guest Experience Manager on May 26, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on May 20, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
The hotel was really close to the beach which was a real bonus. Staff was super friendly and cleanliness is up to par.
Karen Kee Ping
Stayed 6 nights in May 2024
Response from Guest Experience Manager on May 14, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Great location.
Excellent staff friendly, courteous, professional.
Hassle free in and out parking!
Loved Hula lessons and Lei making activities.
Continental breakfast decent.
In-room fridge was weak and leaked.
Didn't like how toilet/shower light was connected to the sink/closet area (did not have separate switches).
MARIA
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on May 14, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
Response from Guest Experience Manager on May 14, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
The lobby was open and airy. Staff were very friendly.
Jennifer
Stayed 4 nights in Apr 2024
Response from Kris on May 13, 2024
Mahalo for the wonderful feedback! We hope to see you again soon!
6/10 Okay
Way Dong
Travelled with partner
May 12, 2024
Disliked: Property conditions & facilities
It needs up-dating! Hall way carpeting dirty. It seems nobody cleaning the aged carpet for the last ten years or more but we enjoyed the Wikike beach just a stone throw
away. The owner is discounting a bit to fill rooms every day, a good businees plan! Really no complain.
Way Dong
Stayed 7 nights in May 2024
Response from Guest Experience Manager on May 14, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
8/10 Good
Carolina
Travelled with family
May 11, 2024
Liked: Amenities
Near to the beach
Carolina
Stayed 6 nights in Apr 2024
Response from Kris on May 13, 2024
We're glad you loved our terrific location and we look forward to your next visit!
I absolutely love how close to Waikaiki Beach this property is. It's close enough without all the traffic noise. I will absolutely choose this hotel on my next stay on Oahu.
Carl
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 9, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
This is my 3rd time staying at these hotel, i really recommend it.
Sandra
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on May 8, 2024
Thank you for choosing to stay at the Waikiki Resort Hotel! By the third time, you are family!!! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
6/10 Okay
Robert, Auckland
Travelled with partner
May 7, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one block from Waikiki beach, so location was good. The staff were excellent. What lets this hotel down (it isn’t a resort) is that the decor is dated and tired.
The complementary breakfast had all the basics (cereal, toast, juice, waffles, oatmeal, pastries). Overall acceptable but not great with paper plates and cutlery.
Robert
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Property is dated. The breakfast that is included has limited food selection and it is not satisfying forcing you to spend money at another restaurant for breakfast. Therefore the "included breakfast" is not a perk or savings.
Hotel is dated. Kept clean and friendly staff.
Ann du
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
Everyone was very friendly. It was a bit noisy but that is to be expected considering where it’s located. Only complaint is I called once for extra coffee pods and they were never brought to us. Other than that, very nice stay.
Donna Maria
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on May 3, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
Nice hotel. Room was simple, slightly dated, but clean and didn't smell. Good breakfast included in the price. Good location close to the beach and restaurants etc. I would stay here again!
Johanna
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
I love the entance in hotel and was always acknowledge by the staff at the front end and by staff doing their jobs. I found their continental has a simple and quick chooses for breakfast. I also enjoybthe breafast in th Resturant. It is old hotel but it clean and warm theme.
My only drawback is I wished I had small folded latter so I could plug in hairdryer on my own. As I found the plug a little to high on the wall. I go back to this hotel in the furture.
Corinne
Stayed 13 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
4/10 Poor
Johannes
Travelled with partner
May 1, 2024
Liked: Staff & service
Disliked: Amenities
Occupants in the Room upstairs were smoking and making noise through late hours for two nights. The sliding door to the balcony was very hard to open and made a loud noise when sliding. There’s hardly any water pressure in the shower. The hotel is dated but it’s conveniently located close to the beach and shops. We wouldn’t stay here again. We asked for a king sized bed and got 2 double beds. Now I know why it’s cheaper than most hotels around the area
Johannes
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
Day staff went above and beyond. Beautiful hotel and a block away from the beach
Rhianna
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 1, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
8/10 Good
Jessica
Travelled with family
Apr 30, 2024
Liked: Cleanliness, staff & service, amenities
The workers where the best at attention to details and the housekeeping.
Jessica
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 30, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on Apr 30, 2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)
6/10 Okay
Anna
Apr 30, 2024
Liked: Cleanliness
Disliked: Staff & service
Absolutely zero aloha spirit at the front desk. The sound-proofing is non-existent (the garbage truck woke us up at 5:25 am). It was also somehow quite humid in the room despite the AC, but otherwise I guess the room was OK.
Anna
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 30, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
6/10 Okay
Candy
Apr 28, 2024
Candy
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on May 20, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
We love how close it was to the beach, staff were great and they also have washers and dryers in the basement ( at a small cost ) the view was great!
cynthia
Stayed 4 nights in Apr 2024
Response from Kris on Apr 29, 2024
Mahalo for your review of Waikiki Resort Hotel! We're so glad you enjoyed our convenient location near the beach, friendly staff, and in-house laundry facilities.We appreciate you highlighting the positives of your stay as we strive to provide a comfortable and convenient experience for our guests. Please come back and see us again soon!
The hotel is in good location closer/ walkable to the Waikiki beach,shopping malls and restaurants and a car for rent located at the hotel lobby. Staff are welcoming and approachable. Would stay again definitely.
Shirleen
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 27, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on Apr 27, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
8/10 Good
Rick
Apr 26, 2024
Liked: Cleanliness, staff & service
Rick
Stayed 3 nights in Apr 2024
Response from Kris on Apr 29, 2024
Mahalo for staying with us, Rick!
6/10 Okay
Patricia
Travelled with partner
Apr 25, 2024
Liked: Cleanliness, staff & service
It was clean but looks a little worn out. Bed was comfortable and breakfast was better than expected.
Patricia
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 25, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on Apr 24, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)
8/10 Good
Mohammed
Apr 23, 2024
Liked: Cleanliness, staff & service, amenities
Receptionist, we arrived 4/19/24, I don’t know his name but he was so rude and irresponsible.
Mohammed
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 24, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
Response from Guest Experience Manager on Apr 24, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
Waikiki Resort Hotel is conveniently located: 2-3 min walk to the beach, 10 min walk to the International Market Place, etc. In short, it’s centrally located & within walking distance to the “heart of where the action is” in Waikiki. The staff is very nice, friendly, helpful, & accommodating. The included continental breakfast is also a PLUS. (Rowena, a breakfast staff was very nice!). I would definitely stay here again!!!!
Grace
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
6/10 Okay
Stephen
Travelled with group
Apr 21, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is conveniently located and staff are pleasant and helpful however the hotel is in need of a refurbishment. Free breakfast buffet is terrible.
Stephen
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 22, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
6/10 Okay
Maria C
Travelled with family and small children
Apr 21, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Restroom is designed for little people.
Maria C
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 22, 2024
Thank you for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable. We hope you will consider choosing to stay with us again on your next visit to sunny Waikiki!
10/10 Excellent
Robert
Travelled with partner
Apr 19, 2024
Liked: Cleanliness, staff & service, amenities
We had a very nice stay. Close to the beach and several non chain restaurants. All you could ask for in a place to stay while in Waikiki.
Robert
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 20, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)
10/10 Excellent
Sean
Travelled with family
Apr 17, 2024
Excellent location and staff very helpful
Sean
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
10/10 Excellent
Eva
Apr 17, 2024
Excellent attention and service
Eva
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)
Amazing location, reasonable rate, great breakfast, friendly and helpful staff, option for late check out and even stay till 6pm for half day rate. Great activities in the lobby like lei making, hula dance, yoga, meditation. So close to the beach and different restaurants, public transportation is close by. Close to everything yet on quiet street. Pure gem!
Daria
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)
I like it because it was Convenient to the beach, dining, and stores. What I didn’t like was My shower holder was broken, but they repaired it right away. Good job.
Alberto Hamili
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
10/10 Excellent
Amanda
Apr 17, 2024
Amanda
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!
6/10 Okay
Lora
Apr 17, 2024
Liked: Cleanliness
Lora
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
6/10 Okay
Olivier
Travelled with family
Apr 16, 2024
Liked: Cleanliness, staff & service, amenities
Olivier
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!
Response from Guest Experience Manager on Apr 16, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!