Outdoor pool, open 6:00 AM to 9:00 PM, sun loungers

Reviews of The Laylow, Autograph Collection

4 out of 5
The Laylow, Autograph Collection
2299 Kuhio Avenue, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. Very clean and friendly staff. The pool was awesome & we loved the shaved ice and fun activities / live music they had daily.
Stayed 7 nights in May 2024
Response from HotelMgmt on May 23, 2024
Aloha Jada! We're thrilled to hear you enjoyed the vibrant atmosphere, from our clean facilities and friendly staff to the poolside fun with shaved ice, live music, and daily activities. We look forward to welcoming you back for another delightful experience! A hui hou! Steven Lindburg General Manager

2/10 Terrible

Skip

Stayed 3 nights in Apr 2024
Response from HotelMgmt on May 10, 2024
Aloha, Skip. We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression. Mahalo.

4/10 Poor

Ting

Disliked: Staff & service, property conditions & facilities
Delayed check in time and rooms are not ready until 4:30 pm
Stayed 3 nights in Apr 2024
Response from HotelMgmt on May 8, 2024
Aloha Ting! We are disappointed that your arrival fell short of expectations. We also wish we could have checked you in sooner, but in order to make sure our guest rooms fully meet our high standards of cleanliness, our housekeeping team needs enough time to complete their preparations. Your comments will be used to see how we can enhance the guest experience, and we hope you will allow us a second chance to make a better impression. Mahalo!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service
Its in the heart of Waikiki and easy quick access to the bus lines
Stayed 1 night in May 2024
Response from HotelMgmt on May 8, 2024
Aloha Steve! Our secluded oasis in the center of the action allows easy access to many destinations, and we are happy that you enjoyed your stay with us at The Laylow! Mahalo for rating us four stars. Please make plans to lay low with us again soon! A hui hou!

10/10 Excellent

Justine

We love that it’s so close to everything, food, shopping and beach. We also enjoyed the live music and dj at the Hideout. Definitely recommend this hotel!
Stayed 3 nights in Apr 2024
Response from HotelMgmt on May 1, 2024
Aloha Justine! At The Laylow, we aim to provide a relaxing, memorable experience for our guests and your perfect rating means the world to us! We love knowing that you appreciated our secluded oasis in the heart of Waikiki. Please make plans to lay low with us again soon! Mahalo!

10/10 Excellent

Lynn

Stayed 6 nights in Apr 2024
Response from Hotelmgmt on May 20, 2024
Aloha Lynn, We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon. Mahalo!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Hotelmgmt on Apr 29, 2024
Aloha Michelle, We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon. Mahalo

8/10 Good

Maria Ida

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on Apr 27, 2024
Aloha Maria Ida, We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans! Mahalo

10/10 Excellent

Delonne Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Apr 13, 2024
Aloha Delonne, We are proud to have earned your top score. Please come back soon! Mahalo

10/10 Excellent

Jessica R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibes were top tier at The Laylow. Everyone that I encountered was amazing, helpful, kind and genuinely caring. I really enjoyed the daily activities in the lobby & at the pool. The front desk staff was always helpful & pleasant. Last but certainly not least the bartenders, baristas and performers at The Hideout gave me so many wonderful options for dining & entertainment, I didn’t need to go anywhere else unless I really wanted to. I loved being able to walk to so many options so quickly. The International Market Place is literally next door. The Waikiki Market (higher end grocery store) is only a few block away, and their food options convenience were perfect for grabbing water, drinks, salads, wide variety of poke and so many other options of local fruits, snacks, etc. I was able to book all of the excursion/tourist activities I wanted to try right in the lobby with the Blue Hawaiian vendor that was there daily. I did surfing lessons (twice), a dolphin swim, & luau. All the activities offered shuttle pick-up from a near by hotel, so there was only a 5-10 walk for each session. Each tour/ activity provided safe/ clear transportation and wonderful, knowledge filled experiences. This was my first trip to the Hawaiian islands, and I didn’t want to leave so much so that I cried when I checked out on my last day. The front desk staff was so kind and loving while I got myself together, including the GM who introduced himself. I can’t wait to go back.
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Apr 3, 2024
Aloha Jessica! Experiencing the magic of Hawaii for the first time is always special, and we are so grateful that you included us in your adventures! Our team is truly dedicated to helping you create lasting memories, and they will be overjoyed by your heartwarming remarks. We appreciate your fantastic feedback about our many thoughtful touches and curated amenities, and your perfect score made our day. It was sad for us, too, when you had to leave, and we are all eagerly awaiting your return to The Laylow! Mahalo!

6/10 Okay

Lizette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Too many hidden fees so pretty expensive
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Aloha Lizette! At The Laylow, we strive to be transparent about our fees and amenities, and we regret that you were taken by surprise. Mahalo for sharing your feedback. We hope you will return soon so we can work to improve your impression of us. A hui hou!

8/10 Good

Elaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotelmgmt on Mar 20, 2024
Aloha Elaina, Your star rating is greatly appreciated, and it will be our pleasure to welcome you back. Mahalo!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying at The Laylow. The staff and everything was excellent. Everything is walking distance from the hotel. Will definitely come back.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Aloha Melissa! We had a great time welcoming you for your Waikiki getaway! Mahalo for taking a moment to share your wonderful review and top score. It will be a pleasure to serve you again soon when your adventures bring you back to The Laylow! A hui hou!

6/10 Okay

Camden

Stayed 4 nights in Mar 2024
Response from Hotelmgmt on Mar 17, 2024
Aloha Camden. Learning that your recent stay did not entirely meet your expectations is disappointing to us. We are hopeful for the chance to demonstrate our best on your next visit. Mahalo

10/10 Excellent

nadia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easily accessible. Very cute boutique feel and great staff
Stayed 9 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Aloha Nadia! It is wonderful to know that our fantastic setting, welcoming property, and caring team surpassed your expectations! We truly appreciate your kind remarks and excellent rating for The Laylow. Hopefully, your adventures will bring you back soon! Mahalo!

10/10 Excellent

Francisco Roberto Sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, in the heart of Waikiki
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 8, 2024
Aloha, Francisco. It is heartwarming to know our location served you perfectly and allowed you to enjoy the beauty of our land and culture. We hope that our Aloha stays with you always and that you will be back for another unforgettable trip soon. Mahalo Steven Lindburg General Manager

8/10 Good

DELCY MICHELLE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet parking services great! Hideout Restaurant not so good, high prices, not so enthusiastic service staff during breakfast hours.
Stayed 4 nights in Mar 2024
Response from Hotelmgmt on Mar 8, 2024
Aloha, Delcy Michelle. We are proud to earn your high score and receive your praise. However, we regret your dinging experience was not ideal. This does not sound like a typical experience with us and we will address this right away. Please allow us another chance to improve your impression overall. Mahalo.

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed having a room right on the pool. The outdoor chairs were wonderful to spend time in. Proximity to the elevator and restaurant did mean it was loud at night with the music from the bar. Just something to be aware of when booking this room. We still loved it. Very clean and comfortable. Hotel is close to everything
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 7, 2024
Aloha Philippa! We love knowing that you were able to enjoy all of our incredible amenities from your convenient location! Our team at The Laylow is dedicated to cleanliness, and we're so glad you noticed. Your wonderful review and perfect rating are appreciated, and we hope your adventures bring you back soon for more Waikiki memories! Mahalo!

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grate hotel
a nice hotel in the middle of Waikiki beach, all was close and the beach is about 10 minutes walk. the stuff was friendly and helpful, the restaurant was amazing and the breakfest was the best value for money I ever had !
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 31, 2024
Aloha Yonatan! We cannot ask for a more wonderful description of the warm, welcoming hospitality we strive to offer at The Laylow! It is always a delight to see our guests take advantage of our excellent dining and convenient location in the heart of Waikiki. Please think of us when planning your next Hawaiian getaway! Mahalo!

2/10 Terrible

Anuj

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible property. Starting with the check in (which was a disaster) to the whole property. The pictures are such a wrong depiction of the property, it is a very small property. Beds are super uncomfortable, one of the worst Marriot properties. Autograph collection is the worst name!
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Aloha Anuj! We are surprised and deeply disappointed by your feedback, as offering exceptional experiences is how we are known at The Laylow. We wish we had the chance to address your concerns directly. Your comments will be reviewed by our team, and we hope to have a chance in the future to change your impression of us. A hui hou!

8/10 Good

Yongbin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Aloha, Yongbin! We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
What a really cool, relaxing, comfortable and well situated hotel, right in the heart of Waikiki!
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 11, 2024
Aloha Martin! It is always a delight when our guests fully appreciate our mid-century modern design and convenient location at The Laylow! Mahalo for sharing your top score and fantastic feedback. Please make plans to "lay low" with us again soon! A hui hou!

10/10 Excellent

Mohammed

Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Jan 2, 2024
Aloha, Mohammed, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again. Mahalo!

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Laylow
This place is the best place to go shop, right next to awesome little places to eat and the beach is not far away.
Stayed 4 nights in Dec 2023
Response from HotelMgmt on Jan 2, 2024
Aloha Ethel! We love knowing that our secluded oasis in the heart of Waikiki surpassed your expectations! Mahalo for rating us so highly. We hope your adventures bring you back soon to The Laylow! A hui hou!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 20, 2023
Aloha! We never take a perfect score for granted and are pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Aloha! We are proud to have earned your top score. Please come back to visit us again soon at The Laylow!

10/10 Excellent

kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very glad to have chosen the Laylow for our stay. The location was perfect, with many shops and restaurants next door. International Marketplace is literally right next door. It’s a short walk to Royal Hawaiian and the beach. Our room was clean; amenities were fantastic with free shave ice every day, and a basket of goodies upon arrival to the room (flip flops, snacks, water bottles, a rubber duck, postcards). We loved our stay and wished it was longer. Your search is over- just book it already!
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 18, 2023
Aloha Kendra! We, too, are very glad you chose to "lay low" with us during your Hawaiian getaway! It is wonderful to hear that our secluded oasis in the heart of Waikiki was everything you hoped for and more. Mahalo for highlighting our ideal setting, commitment to cleanliness, and special welcome basket. We wish you could have stayed longer too, and we hope you will visit us again soon at The Laylow! A hui hou!

10/10 Excellent

Tom

Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 22, 2023
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Tom!

8/10 Good

Steve

Travelled with partner
Disliked: Property conditions & facilities
Needs a serious remodel or make over
Stayed 6 nights in Nov 2023
Response from HotelMgmt on Nov 20, 2023
Aloha Steve! Mahalo for staying with us at The Laylow! Although we are thrilled by your high rating, it is disappointing that our fresh, mid-century modern design and laid-back charm fell short of what you hoped for. We appreciate your feedback, and we hope you will return soon for more Waikiki memories! A hui hou!

10/10 Excellent

Elvis P, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the middle of restaurants and shopping mall, excellent customer service cozy and clean rooms. Is my second time staying in Lay Low boutique and definitely will return in the future.
Stayed 6 nights in Sep 2023
Response from HotelMgmt on Nov 9, 2023
Aloha Elvis! It is always a delight when we get to welcome a valued guest back to The Laylow! We are happy to know that our secluded oasis in the heart of Waikiki continues to surpass your expectations. Our team is already looking forward to your third visit! Mahalo!

6/10 Okay

Linda

Business traveller
Liked: Staff & service, amenities
Unfortunately had a room facing the garage and generators which made sleep difficult. Amazing staff.
Stayed 7 nights in Oct 2023
Response from Hotelmgmt on Oct 27, 2023
Aloha Linda! Mahalo for choosing The Laylow for your recent getaway! While we are thrilled that our caring team impressed you, it's disappointing that your stay was not as restful as we would have hoped and we wish we had been made aware of your concerns. Complete satisfaction is very important to us and when you return, we hope you will be fully satisfied with the accommodations. Please visit us again soon for more Waikiki memories! A hui hou!

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay! Nice amenities and relaxing feels in the lobby. The hotel has great extras included and the coffee bar was a great bonus
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 21, 2023
Aloha Liana! At The Laylow, we understand that the small details are just as important as the larger ones, and it is wonderful to hear that you felt comfortable and well cared for during your stay! Our team will appreciate your top score. Please think of us when planning a return visit to Waikiki! A hui hou!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this place.
I highly recommend this place. It was super cute and well-decorated. The staff was very nice. It's a bit smaller than some of the massive hotels right on the beach, but that's what we were going for. We only ate at the restaurant once, but it was delicious. Great breakfast. The only drawback is that they only have valet parking instead of other options. But if you budget for that ahead of time, it's not a problem.
Stayed 5 nights in Oct 2023
Response from Hotelmgmt on Oct 21, 2023
Aloha Melissa! Recommendations from guests are a great way for travelers to learn about us and experience memorable getaways, and we appreciate your wonderful review of The Laylow! It is wonderful that our charming, secluded oasis in the heart of Waikiki offered everything you were hoping for. We love knowing that you appreciated our fabulous onsite bar/restaurant Hideout. Earning your top score made our day, and we hope your plans bring you back soon for more Aloha hospitality! Mahalo!

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly as Id hoped
Stayed 5 nights in Oct 2023
Response from Hotelmgmt on Oct 24, 2023
Aloha Casey! We are so happy that our fresh, welcoming vibe and unparalleled hospitality impressed you! Mahalo for honoring us with your top score. It would be our pleasure to welcome you back soon for more Aloha spirit at The Laylow! A hui hou!

10/10 Excellent

Tian Hao, Box Hill South

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 17, 2023
Aloha! It was a pleasure to serve as your home away from home, and we greatly appreciate your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area. Mahalo!

8/10 Good

Max

Convenient for what I needed
Stayed 6 nights in Sep 2023
Response from Hotelmgmt on Oct 10, 2023
Aloha Max! At The Laylow, we strive to offer our guests exceptional comfort and convenience, and we appreciate your high rating! Mahalo for allowing us to host your recent visit. We hope to welcome you back soon for more Aloha hospitality! A hui hou!

10/10 Excellent

michael

Stayed 7 nights in Sep 2023
Response from Hotelmgmt on Sep 27, 2023
Aloha Michael. We appreciate knowing that your visit was excellent. It would be our honor to welcome you back again! Mahalo!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Sep 24, 2023
Aloha Cheri. It is exciting to learn that you had a memorable stay with us at The Laylow. Please revisit soon!

10/10 Excellent

david

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from HotelMgmt on Sep 21, 2023
Aloha! Your words are as warm as our island sun. We're thrilled to know we provided a memorable, Aloha-filled experience. Mahalo for your wonderful review, David.

10/10 Excellent

Katrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 6 nights in Sep 2023
Response from Hotelmgmt on Sep 18, 2023
Aloha Katrin! We cannot ask for better feedback! Mahalo for letting us know that your stay was perfect in every way. Please make plans to return soon to The Laylow for another memorable Waikiki getaway! A hui hou!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait an extra hour for our room to be thoroughly cleaned but the staff were excellent at making us comfortable and giving us a free bar tab, overall excellent stay would come again.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 18, 2023
Aloha Daniel! While we wish your accommodations had been ready for you, your patience is truly appreciated and we want to say mahalo for your perfect score! Our team will be happy to know that you enjoyed everything that The Laylow has to offer. We would love to welcome you back soon for more Aloha memories! A hui hou!

10/10 Excellent

David, Arden Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is top of the line. From the front desk staff to the beds in the room, everything is top notch. We will be staying here again when we come back to Honolulu.
Stayed 6 nights in Aug 2023
Response from Hotelmgmt on Sep 2, 2023
Aloha David! Receiving your enthusiastic praise is wonderful encouragement, and our team will be so happy to know that you enjoyed our Aloha hospitality at The Laylow! Thank you for taking a moment to share your five-star experience with us and with your fellow travelers. It will be our pleasure to welcome you back soon for more Waikiki memories! Mahalo!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great boutique hotel by Marriott the staff are super friendly and you are in the heart of everything dinning , shopping and about 5 minutes to waikiki beach we will definitely stay here again .
Stayed 7 nights in Aug 2023
Response from Hotelmgmt on Aug 16, 2023
Aloha John! We love knowing that you enjoyed your stay with us so much that you are planning a return visit! We are grateful for your glowing praise for our secluded oasis in the heart of the city, and our team will be delighted by your wonderful feedback. See you soon! A hui hou!

10/10 Excellent

kitty, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Hotelmgmt on Aug 1, 2023
There is nothing better than earning five-stars from a valued guest, Kitty! Thank you and we hope to see you again soon.

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Laylow is definitely one of the better hotels in Waikiki. Modern chic and the staff are top notch from the front desk to the bar area. Spacious lounging areas and pool area. The gym is well equipped. The location is central Waikiki and close to the beach. I’ve stayed at many hotel in Waikiki and this is impressive. My stay was perfect!!!
Stayed 4 nights in Jul 2023
Response from HotelMgmt on Jul 18, 2023
Aloha Rex! Your kind compliments mean the world to us! It is thrilling to know that our mid-century modern design, convenient location, and our personalized service allow you to relax and enjoy memorable moments at The Laylow. We will share your accolades with the rest of the team and we all hope your adventures bring you back soon! Mahalo!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family has eaten at the hideout restaurant several times but this was our first stay at the hotel…I wish we had booked sooner! Comfortable, cute rooms with incredible customer service. We were blown away with how family friendly the Laylow is while still maintaining a hip modern vibe. Daily shave ice, pool side drinks and snacks, kids art stations and the convenience of Waikiki fun right out your door. We will be back!
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 10, 2023
Aloha Heather! It was such a pleasure to welcome you and your family for a relaxing, memorable escape at The Laylow! Mahalo for remarking on our tastefully-designed rooms, authentic hospitality, and thoughtful extras that set us apart from the rest. Our secluded oasis in the heart of Waikiki will be awaiting your return, and we look forward to spending more time with you! A hui hou!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location if you are planning to stay in Waikiki area for your vacation. The friendly staff was willing to help with a smile and valet parking staff was great. During our stay we only had breakfast at the hotel restaurant, Hideout, as there were many dining options around Laylow and it was fine. Again friendly staff as well working at Hideout. Highly recommend!
Stayed 6 nights in Jun 2023
Response from Hotelmgmt on Jul 10, 2023
Aloha Ronald! Our team at The Laylow will be so excited to hear that their friendly, attentive professionalism stood out during your visit! It is wonderful to know that you enjoyed our fabulous onsite bar/restaurant Hideout and central location in the heart of Waikiki. Please make plans to lay low with us again soon! Mahalo!

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on Jul 4, 2023
It is disappointing to learn that your stay was not as ideal as it could have been, Anna. We hope to see you again soon for an improved experience.

2/10 Terrible

Stacy

Business traveller
My flight was cancelled after 2 1/2 hrs on the tarmac for mechanical difficulties. There were no other options to get to Honolulu that day. One call to Expedia and two to the Laylow were useless. They wouldn’t refund even a portion of the three night stay when I was stranded on the other side of the ocean due to no fault of my own. Very disappointed—will not be staying there again.
Stayed 3 nights in Jun 2023
Response from Hotelmgmt on Jul 3, 2023
Aloha, Stacy! We understand how frustrating it can be when travel plans go awry. Unfortunately, the details of your stay are managed by your third-party booking agent, and we are unable to alter any of the specifics. Please accept our sincere apologies. We hope to have a chance in the future to offer you the exceptional hospitality for which we're known. A hui hou!

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay! Comfortable beds, clean rooms and wonderful rooftop bar and restaurant. Fun crowd and I would be happy to return
Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jun 26, 2023
Aloha Chanel! We love knowing that our relaxing accommodations, festive atmosphere, and fabulous onsite bar/restaurant Hideout surpassed your expectations! Mahalo for rating us so highly. We would be delighted to welcome you back anytime to The Laylow! A hui hou!