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Rating 10 - Excellent. 1709 out of 3339 reviews" "
Not close to beaches. Don’t stay here if you are coming here for a Hawaiian vacation. Rooms are small. No one asked us how our stay was. They were not accommodating when we missed our first night due to our flight being cancelled.
I was expecting to stay on a higher floor but ends up having room at 6th floor at Kona Tower and facing with parking view of the mall 😆. I will stay there again but will make sure next time I will stay at the tall building.
From front desk to room cleaner, to any worker i'd seen around are all friendly and approachable. Very good service!
Careena
Stayed 4 nights in May 2024
Response from Adam on May 27, 2024
Aloha Careena, and mahalo for your reviewing your stay with us! We're thrilled to hear you felt the Aloha Spirit from our team and we look forward to welcoming you back in our Waikiki Tower.
conveniently located (walking distance) to the convention center where I attended an event.
Friendly waitress at the Pint and Jigger restaurant/bar. Didn't get her name but she was very accommodating with a great personality and demeanor. She contributed to a very great experience.
Good location. In walking distance to various shopping venues. Spacious room
Like
Stayed 2 nights in May 2024
Response from Adam on May 21, 2024
Mahalo for taking the time to review your stay at the Ala Moana Hotel! We are thrilled to hear you enjoyed our rooms and location, and we look forward to welcoming you again.
First time there was a awsome experience for me and my family. If you do decide to go i suggest you take the breafast add on option. Its a restraunt in the hotel that serves breakfast buffet and is excellent
Stayed at this hotel as a family of 4.We loved the amenities and walking distance of the mall. Hotel is beautiful and has some amazing views. Would definitely stay here again.
Juliette
Stayed 5 nights in May 2024
Response from Adam on May 21, 2024
Aloha Juliette and mahalo for taking the time to review your stay at the Ala Moana Hotel! We are thrilled to hear that you enjoyed our amenities, location and views. We look forward to welcoming you again!
We loved the hotel! I do think that we were given a very cheap and small room because we booked through a third party. The person that picked our room looked at us weird when we told them that we did not want to upgrade. I loved the restaurant on the first floor. Great customer service and great food. I would stay here again. Great location!!
Karla V Harvey
Stayed 5 nights in Apr 2024
Response from Adam on May 21, 2024
Aloha Karla, mahalo for your message and we are thrilled to hear you loved the hotel! While it is customary for our front desk agents to offer room upgrades when available, your room is pre-assigned with the category you booked. We are so happy you felt the Aloha Spirit from our staff and we look forward to welcoming you soon!
Everything is within walking distance from the hotel. The friendliness of the staffers. Their accommodation is stop knots. I will stay here again when i come back to Hawaii.
Tuyet Yen
Stayed 12 nights in Apr 2024
Response from Adam on May 21, 2024
Aloha Tuyet Yen and mahalo for reviewing the Ala Moana Hotel! We are thrilled to hear you felt the Aloha Spirit from our staff and that you enjoyed our location. We look forward to welcoming you back!
I have stayed multiple times at the Ala Moana Hotel. Each time it is lovely. Easy dining options of all price ranges especially being next to the mall. Staff are lovely and show Aloha every time I come. I will continue to frequent this hotel in the future.
terece
Stayed 5 nights in May 2024
Response from Adam on May 21, 2024
Aloha Terece, mahalo for leaving a review and we are so happy that you feel the Aloha Spirit from our staff. We are honored to have you as a part of our 'Ohana and we look forward to welcoming you again soon.
Rooms are dated. Hair in the bathtub when we arrived. furniture was dusty.
No complimentary bottled water in the rooms. Vending machine on our floor was broken on our first night.
Front desk staff gave me different answers for the same question in a span of 12 hrs.
Overnight at Ala Moana before a 10 night cruise to Vancouver was just perfect. We opted for breakfast included which was plentiful. We had dinner in there brew pub and the food a service excellent. Got a late checkout of noon and lounged around the pool until time to leave for the cruise port (late embarkation). Very good experience.
Walking distance to mall is always a plus.
Only thing we don’t like was having to change rooms midway stay. Room next to us were always yelling, fighting and smoking pakalolo and the entire floor smelled of it.
All of the Ala Moana staff we came into contact with were very helpful and friendly. We had issues with our key cards not always working properly, but they would eventually work. Maybe some improvement could be made in that area
Julia
Stayed 3 nights in May 2024
6/10 Okay
Stephen
Travelled with family
May 8, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Look, everything in Hawaii is over priced. If they could, they would charge you to breathe their air. Best part of this hotel is that it is next door to Ala Moana shopping mall. Outside of that, nothing to get excited about.
Aloha Nancy and mahalo for your review. We are thrilled to hear you felt the Aloha Spirit during your stay.
8/10 Good
Jerlynn
Travelled with family
May 6, 2024
Liked: Staff & service
Great location, there’s a connecting bridge to get to the Ala Moana Mall. Staff were friendly and helpful.
Jerlynn
Stayed 4 nights in May 2024
10/10 Excellent
Rick
May 5, 2024
Liked: Property conditions & facilities
Great place
Rick
Stayed 1 night in Apr 2024
Response from Adam on May 6, 2024
Aloha Rick, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We look forward to welcoming you again soon.
8/10 Good
Jane, San Francisco
May 5, 2024
Disliked: Property conditions & facilities
The property needs to be updated.
Jane
Stayed 7 nights in Apr 2024
Response from Adam on May 27, 2024
Aloha Jane and mahalo for your review. I am excited to let you know that we will be commencing a refresh of our guest rooms to bring them up the caliber of our recently renovated lobby and common areas.
We loved our stay here! Would highly recommend this hotel!
Arianna
Stayed 4 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Arianna, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and your kind words truly motivate us to continue delivering the highest standards of hospitality to all our guests.
Aloha James, thank you so much for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and our location next to the world's largest open air shopping center!
Aloha Morgan, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay and we look forward to welcoming you again.
Aloha Eric, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay and that our staff upheld the Aloha Spirit. We look forward to welcoming you again.
The room seems smaller than advertised but overall the stay was good. The bathroom door was cracking the walls are a little thin. The signature restaurant the 36 floors is a can’t miss happy hour from 4:30 to 6:30 is well worth it for the price. Overall, the day was good staff was friendly and very accommodating.
Joseph
Stayed 4 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Joseph, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay, the happy hour at Signature, and that you felt the Aloha Spirit from our staff. We look forward to welcoming you again.
Raedine, mahalo nui loa for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and that our team's dedication to providing exceptional service made your visit memorable. Your kind words truly motivate us to continue delivering the highest standards of hospitality to all our guests.
8/10 Good
Leitu
Travelled with family, Travelled with family and small children, Travelled with partner
May 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a nice stay, my wife and 3 kids (all under 5). We wouldn’t book it again, seemed like a hotel for seniors. The room shower was old fashion, older tv (can’t connect phone), and what I thought was weird is the pool and little gym they have closes at 7pm. Perfect hotel if you looking for a quiet relaxing stay!
Leitu
Stayed 2 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Leitu, thank you for taking the time to share your experience at Ala Moana Hotel by Mantra! We're happy to hear that you enjoyed your stay with us. I am excited to let you know that we will be commencing a refresh of our guest rooms this year. While our pool closes at 7 PM, our fitness center and sauna are open until 10 PM. We hope to welcome you back to our renovated rooms.
Staff was very friendly.
The only issue is when we got to the room, my son was going to sleep on the pull out sofa, kind of got super grossed out because it wasn't made and there was several blood stains on the mattress.
The housekeeper was super sweet and doubled up on sheets.
Other then that we really enjoyed staying there.
room number was 3705 should you want to change the mattress.